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    Gran Melia Palacio de Isora Resort & Spa

    Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
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    Traveller (3539)
    Room & Suite (736)
    Pool & Beach (686)
    RedLevel at Gran Melia Palacio de Isora
    946 reviews
    #1 of 2 hotels in Alcala
     
    Melia Jardines del Teide
    3,550 reviews
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    The Ritz-Carlton, Abama
    2,220 reviews
    #3 of 6 hotels in Guia de Isora
     
    Royal Garden Villas
    701 reviews
    #1 of 57 hotels in Costa Adeje
     
    Overview

    • Excellent60%
    • Very good22%
    • Average10%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “full board” (494 reviews)
    “infinity pool” (515 reviews)
    “family pool” (295 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from Gran Melia Palacio de Isora Resort & Spa
    Offers & Announcements: Summer 2017 offer 45%Off*
    RedLevel at Gran Melia Palacio de Isora
    946 reviews
    #1 of 2 hotels in Alcala
     
    Melia Jardines del Teide
    3,550 reviews
    #23 of 57 hotels in Costa Adeje
     
    The Ritz-Carlton, Abama
    2,220 reviews
    #3 of 6 hotels in Guia de Isora
     
    Royal Garden Villas
    701 reviews
    #1 of 57 hotels in Costa Adeje
     
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 23 March 2016

    Every single one of the employees I met was very friendly and ready to serve, thats priority Nr. 1. Our butler Alex was very competent, ready anytime to serve, never pushy. The reception gave us recommendations of restaurants in the village, thank you!More

    Review collected in partnership with Meliá Hotels International
    Helpful?
    Response from Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa

    Dear Mr. thomassV3444AH, Thank you for choosing Red Level at Gran Meliá Palacio for your holiday in Tenerife and for sharing such a lovely review about your stay. It is a great pleasure for our entire team to know that you felt our enthusiasm and...More

    Reviewed 23 March 2016

    We stayed at the Gran Melia, a Thomson Sensatori resort which had been highly recommended. The hotel and grounds are very impressive, however our experience of room service was far from satisfactory. The complaint revolved around the service of our room. For the first seven...More

    Helpful?1  
    Response from Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa

    Dear Mr. Stuart B, Firstly thank you for choosing Gran Meliá Palacio de Isora for your holiday and also thank you for taking a bit of your time to leave your comments about your stay with us. We truly regret that some aspects about your...More

    Reviewed 23 March 2016

    Beautiful resort and location. All the staff were so helpful and polite. They really made an effort with my toddler. Good food and drinks. Pools are really nice and clean. I will be going again the weather was beautiful.More

    Review collected in partnership with Meliá Hotels International
    Helpful?3  
    Response from Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa

    Dear guest, Firstly thank you for spending your time to share your positive comments regarding your stay at Gran Meliá Palacio de Isora. We are delighted to know that you enjoyed our exclusive Service. We do our best to make all our guests feel very...More

    Reviewed 21 March 2016

    We stayed in the Gran Melia over the February half term break. My wife and I had read many of the reviews online and have two friends who have visited this hotel before. However it was a little over budget for what we had in...More

    Helpful?1  
    Response from Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa

    Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holidays and for sharing your comments in Tripadvisor with us. We are very glad to read that you and your family have enjoyed your stay with us. We would...More

    Reviewed 21 March 2016

    Overall fine hotel as you would expect for the category. Red level service is very good. Had a nice suite with full sea view. Food generally quite good especially the terrace in the red level. There are only 2 points, booking a table for dinner...More

    Review collected in partnership with Meliá Hotels International
    Helpful?1  
    Response from Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa

    Dear Ms. christinak206, First of all, thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife and for spending some of your time to share your comments with the community of TripAdvisor. It is a great pleasure for the entire team...More

    RedLevel at Gran Melia Palacio de Isora
    946 reviews
    #1 of 2 hotels in Alcala
     
    Melia Jardines del Teide
    3,550 reviews
    #23 of 57 hotels in Costa Adeje
     
    The Ritz-Carlton, Abama
    2,220 reviews
    #3 of 6 hotels in Guia de Isora
     
    Royal Garden Villas
    701 reviews
    #1 of 57 hotels in Costa Adeje
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Breakfast included
    • Bar/Lounge
    • Beachfront
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$200 - US$409 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    Photos
    Traveller (3539)
    Room & Suite (736)
    Pool & Beach (686)
    Dining (365)
    Nearby
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    Questions & AnswersAsk a question
    Chinnery1
    Could anyone provide me with an email address to this hotel please. Thank you
    28 April 2017|
    Answer Show all 2 answers
    Response from kaidi98 | Reviewed this property |
    guest service gran melia palacio Isora@melia com It needs a dot after every word
    0
    Votes
    Chinnery1
    I'm traveling with my 15 month old baby in June. Who now drinks full fat milk. What milk is privided at this hotel? Thank you
    28 April 2017|
    Answer
    Response from LondonSpike | Reviewed this property |
    I think they have full fat milk, but best to check with the Hotel. There is a supermarket nearby
    0
    Votes
    Rohottrot
    Hi. I am coming to this hotel in July with my husband and three children. We booked through our travel agent and she booked us two rooms which I was lead to believe our interconnecting but have since been informed that she doesn't think the hotel offers interconnecting room! I honestly don't think I could go for a full week and be in a separate room from one of my children and my husband. If anyone can shed light on this I would be greatly appreciative. Kindest regards Ro
    27 April 2017|
    Answer Show all 4 answers
    Response from sovereigncarsales | Reviewed this property |
    Sorry we cannot answer this question as it was only my wife and I. Happy Holidays.
    0
    Votes
    Room Tips
    "A room with a jacuzzi on balcony is recommended."
    Read review
    "Sea views obviously best but all rooms nice."
    Read review
    "Sea view on a higher floor is best"
    Read review
    "Outside baths very special. We didn't need the big terrace; large terrace rooms are ground floor and..."
    Read review