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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,148 Reviews from our TripAdvisor Community

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Showing 3,705: English reviews
Newmarket, United Kingdom
Reviewed 28 October 2015

This hotel is a truly stunning hotel, quite breathtaking. The rooms are to die for and interior decor is to a very high standard. Of course this standard comes at a price and the total cost of our holiday for one week was just over £4,000. For this we would have expected great service and first class food ... unfortunately...

Review collected in partnership with Meliá Hotels International
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Helpful?
4Thank gemma t
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. gemma t, Thank you for sharing your comments at TripAdvisor. We are glad to know that you enjoyed our facilities and rooms, as well as the service provided by our sports team. However, we regret if your stay did not meet your expectations in other aspects, and you may rest assured that your comments have already been forwarded...

Chester, United Kingdom
Reviewed 27 October 2015

Went to the Gran Melia in Oct with wife and our son (1yr). Hotel itself is very clean and very impressive. We stayed all inclusive but if we return again think we will go Full Board the extra 70 euro a day for AI was not utilised. Food was really nice and plenty to choose from. Booking the restaurants was...

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3Thank NormalOpinion
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear NormalOpinion, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed an overall pleasant experience, although we regret if your experience did not meet your expectations in other aspects. We would like...

Broxbourne, United Kingdom
Reviewed 27 October 2015

Just back from a week at Palacio de Isora. We stayed in a Club Melia room, which was good, but maybe needs to be refurbished. The TV reception was shocking, especially if you have kids and the weather is poor. It seems that they are putting money into the Red Level areas, to the detriment of Club Melia rooms and...

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2Thank LondonSpike
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. LondonSpike, Thank you for the time you have taken to share your comments with the travelers at TripAdvisor. We regret if the Club Meliá areas and rooms did not meet your expectations completely, and you may rest assured that we will forward your comments to them, so they can take into consideration your experience to detect any area...

Southampton, United Kingdom
Reviewed 27 October 2015

Excellent food. Hotel facilities superb but has lost a bit of its WOW Factor in the service The Garden rooms were lovely Beware if you are asthmatic the inside public areas are heavily scented and will play havoc with your breathing!

Review collected in partnership with Meliá Hotels International
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2Thank 369davidjamesc
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. 369davidjamesc, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a lovely time at our resort and we appreciate your kind comments on our gastronomic offer, as we strive to create unique culinary experiences. We hope to welcome you soon to...

Caceres, Spain
Reviewed 22 October 2015

I have spent one week at this magnificent hotel with my girlfriend, and what I did like the most, was the outstanding service of the staff. Wearing really clean uniforms, men clean-shaved and women with slight make up, happy to help in every moment and an honest smile in their face. The building is very impressive, but for me a...

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Helpful?
3Thank Pedro Julián H
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Cereceda, Firstly we would like to thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday, as well as for the time you have taken to share your experience at TripAdvisor. Once again we thank you for sharing such positive comments regarding your experience with us, since your compliments on our staff’s attentiveness...

London, United Kingdom
Reviewed 21 October 2015

stayed towards the end of September JUST FABULOUS upgrade to red Level when you get there - The spanish seem to love negotiating. ( got a great discount ) cpmpared to what Thomson were charging. The Spa was pure luxury. You are very well catered for and the food is DELISH. Going back in March - our 3 night Full...

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Helpful?
5Thank David C
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. David C, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoy a pleasant stay at our boutique hotel specially designed for adults only. Also, your compliments on our Spa by Clarins and gastronomic offer are highly appreciated, since we do our best to pamper...

Lichfield, United Kingdom
Reviewed 21 October 2015

Hotel is lovely the staff are very welcoming, our room was amazing room 5101 over loop the sea food in the main restaurant was a little confusing as in for instate they had amazing roast beef and fabulous red wine gravy but no potatoes of veg, the swimming pool is sea salt and amazing

Review collected in partnership with Meliá Hotels International
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1Thank perceyx
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. perceyx, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you had a lovely holiday at our resort, since our main and most important goal is our guests’ satisfaction. Also, your compliments on our rooms, facilities and gastronomic offer are highly appreciated. We hope to welcome you soon to Gran...

Teesside
Reviewed 20 October 2015

Wonderful hotel, food excellent, only minor gripe would be trying to get a drink was sometimes hard work had to wait a long time. Pools lovely, view was breathtaking, nice walks along the seafront. Brill

Review collected in partnership with Meliá Hotels International
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2Thank GW2309
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear GW2309, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a lovely time at our resort and that both our facilities and gastronomic offer met your expectations. However, please do not hesitate that we will take into consideration your comments regarding our bar services to keep improving. We...

Reviewed 18 October 2015 via mobile

Words cannot fully do justice to this hotel and its staff. Ana in the Pangea restaurant in particular stood out, her personal skills were amazing and she was just so lovely. Food is delicious and there was so much choice. Only negative is that some cocktails were so strong that it was like drinking rocket fuel...no measures exist in the...

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1Thank Sarah T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Sarah T, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you have enjoyed a lovely time at our resort and your compliments on our staff’s friendliness and attentiveness are highly appreciated. Also, we are glad to know that our gastronomic offer met your expectations, featuring several...

Rayleigh, United Kingdom
Reviewed 17 October 2015

Lovely hotel, great staff and facilities second to none. Not close to shops and very many bars but the hotel has all we needed for a 2 week holiday. Sports staff were brilliant and Sensatori reps the best ever.

Review collected in partnership with Meliá Hotels International
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3Thank anthonymN7118VI
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. anthonymN7118VI, Thank you for sharing your comments at TripAdvisor. We are glad to know that you enjoyed a lovely holiday at our resort, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests. You may rest assured that we will forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: RM813 - RM1,783 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not pick very ground floor near garage.”
 of 5 bubbles geoffreyr873, 14 Jan 2017 | Read review
“The lighting was confusing and the beds were not very comfortable.”
 of 5 bubbles T1618XHandrewg, 13 Jan 2017 | Read review
“If you want a quite room you need to ask to be away from the bars and outside area where the fire pit is.”
 of 5 bubbles bournemouthamarillo, 13 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles 293kerryw, 12 Jan 2017 | Read review
“Deluxe rooms overlooking the mountains are cheaper and the view is lovely”
 of 5 bubbles goldfish666, 9 Jan 2017 | Read review
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