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Gran Melia Palacio de Isora Resort & Spa

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6,009 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,634: English reviews
northern ireland.
Reviewed 18 September 2015

Very large hotel where lots of walking is required. Not particularly suited to needs of people with limited abilities or the elderly. Signage is sparce and confusing. Lifts are inconvenient and poorly signed.

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Helpful?
Thank sarahmL2075FU
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. sarahmL2075FU, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if you considered that our resort did not match your expectations regarding accessibility, although we would like to inform that there are several elevators located all around our resort for our guests to access easily our facilities and...

Glasgow, United Kingdom
Reviewed 17 September 2015

Get a room on the 3rd or 4th floor, pool view. The Terrace and Duo serve the best food. Book ahead. I can't really fault this hotel in anyway. All the staff are great and it's such a well run operation that if there were a problem it wouldn't be for long.

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Helpful?
Thank annwenh2015
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. annwenh2015, Thank you for sharing you experience at TripAdvisor. We are delighted to know that you have enjoyed a lovely stay at Red Level at Gran Meliá Palacio de Isora. Also, your compliments on our La Terrace and Dúo Fine Dining restaurants are highly appreciated, as we have created our gastronomic offer for our guests to enjoy unique...

London, United Kingdom
Reviewed 17 September 2015

We have just returned from another lovely relaxing stay. We have visited this hotel many, many times before and are likely to keep coming back for years still. We normally book our holiday with Thomson as we did this time. We travelled with 2 children although one is over 12 so is classed as an adult for the purpose of...

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Helpful?
Thank Katlor
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Katlor, Firstly we would like to thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience a TripAdvisor. It is truly a pleasure to know that you have enjoyed a lovely family holiday, as it is due to...

Halle, Belgium
Reviewed 16 September 2015

The Red Level part of the Hotel is exellent, quality/price rather expensive but the services are close to perfection with verry dedicated personel,breakfast is fine and the coctail hour starting every day at 18.00 is verry appreciated and relaxing.

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Helpful?
1Thank danieltQ7652AO
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. danieltQ7652AO, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a lovely time at our hotel, as it is due to the effort and dedication of our team, that we are able to achieve our goal – the total satisfaction of our guests. Also,...

London, United Kingdom
Reviewed 16 September 2015

Stayed 1st week of September, at the Red Level part which is really the adult only boutique / private section of the main hotel and offers a separate garden area with private bar, one main pool area, which was great and also a plunge pool in the garden that you can use when sunbathing. Room was good, large comfortable bed,...

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Helpful?
1Thank fishyfishy2015
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. fishyfishy2015, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a lovely stay at our boutique hotel, especially created just for adults. In addition, we are glad to know that you chose our Half Board Luxury, which allows you to have dinner...

Glasgow, United Kingdom
Reviewed 15 September 2015

After a 7hr flight delay my wife and I arrived at this lovely hotel around 5.30am.Check in was fairly quick. I had emailed the hotel asking for a room as close to amenities and reception as possible as my wife has walking difficulties. This is the only problem with the hotel we had as our room 2082 was quite a...

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Helpful?
2Thank aorman
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. aorman, Firstly we would like to thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are glad to know that you enjoyed our facilities, especially our Infinity Pool, and BaliBeds, which are the best way to enjoy your day by the pool. However, regarding your comments about your room’s allocation, we...

Leicester, United Kingdom
Reviewed 15 September 2015

Excellant room large with good amenities. The staff were professinal, friendly and helpful at all times. The setting was beautiful. The choice of food & restaurants were incredable. You could be as relaxed or energetic as you wish. A large theatre for entertainment every evening. Situated near a very pleasant village with adequate shops. They even put on a bus...

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Helpful?
Thank laine r
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Laine r, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you enjoyed a lovely stay at our resort. Your compliments on our facilities, as well as on restaurants are highly appreciated. In addition, we are glad to know that you enjoyed our daily live performances at our Atlas Theatre....

HERTS
Reviewed 15 September 2015

PROS - Stylish rooms, & gardens. Great facilities. Can't fault the food at any of their restaurants. We made the most of the Beach and pools. The staff were friendly. The hotel has a great green choice. If you decline your room being cleaned on some days you can earn 20 euros per day to put on your account which...

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Helpful?
Thank JOBBYHerts
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. JOBBYHerts, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed our rooms and facilities, as well as we appreciate your compliments on our restaurants. In addition, it is truly a pleasure to know that you took advantage of our Green Choice, the...

Brighton, United Kingdom
Reviewed 15 September 2015

This was a very lovely hotel but very big. Some of the rooms were a long way from the lifts as ours was. If you are disabled in any way you need to ask for a room near to a lift. The food and entertainment were excellent and the staff were more than helpful.

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Helpful?
Thank Val B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Val B, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you have enjoyed a lovely holiday at our resort, and your compliments on our restaurants and entertainment program are highly appreciated. In addition, you may rest assured that we will forward your kind comments regarding our staff’s service...

Essex, United Kingdom
Reviewed 14 September 2015

This was our second visit to the hotel and first to the Red Level. If you can the Red level is definitely worth the money and was relaxing (the happy hour and pool side water and coffee was most welcome).The general lay out and hotel facilities are great (though maybe some sun lounger paddings would be nice around the Red...

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Helpful?
1Thank stevenB3932BK
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. stevenB3932BK, Thank you for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed your stay at Red Level, as our guests’ satisfaction is our main and most important goal. In addition, we appreciate your compliments on our wifi service, as well as on our daily Open Bar service....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: RM928 - RM2,461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher sea view”
 of 5 bubbles 873JulieR, 3 Dec 2016 | Read review
“Careful with the bathroom radio controls as our radio came on full blast at 12am much to our surprise! It's very close to the light switch! ”
 of 5 bubbles SusannahW84, 2 Dec 2016 | Read review
“We have never been disappointed with our rooms”
 of 5 bubbles TinaL463, 1 Dec 2016 | Read review
“We were in 4097. Good view of pool and sea plus quiet away from lifts. ”
 of 5 bubbles lynneteacher, 28 Nov 2016 | Read review
“If you have a young family or are light sleepers, ask for a room away from the central area to guarantee a peaceful evening.”
 of 5 bubbles dorothyn723, 28 Nov 2016 | Read review
5 of 5
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