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Crossland Economy Studios - Spokane - Valley

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Crossland Economy Studios - Spokane - Valley
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Economy Studios - Spokane - Valley
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Showing 84: English reviews
Portland, Oregon
Reviewed 20 April 2015

We checked into what we were told was a non-smoking room. Upon entering it, however, we were immediately assaulted by the stench of old, third-hand smoke which permeated everything....the carpet, bedding, bath towels, even the door stunk. Late that night cigarette smoke started billowing into our room through the kitchen and bathroom vents. It was too late to call the...

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Helpful?
1Thank jemanderson
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the smoke odors in your room is truly regrettable and I sincerely apologize for your experience. To uphold our company’s high standards, I will be working alongside our housekeeping staff on ways to better eliminate smoke odors from our...

Reviewed 24 March 2015

In summary, it makes Motel 6 seem like the Carlton. The first room had mismatched old, tired bedspreads with a 6" cigarette burn in the carpet. Take your mind off all that with their quality 19" picture tube TV sets. After 3 attempts, the keycard wouldn't work in room #1, so they assigned me the room next door. Only issue...

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Helpful?
1Thank Donald S
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I recently received a copy of your review of the Crossland Spokane - Valley. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your review. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our...

Reviewed 5 November 2014

I am allergic to pets and was placed in a room that they said was "Pet free." Told the front desk clerk there was pet hair near the head of the bed which tells me their cleaning staff is SUB par! They lady was nice and gave me a different room after having difficulty breathing in the middle of the...

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Helpful?
1Thank Tara B
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the helpful staff; however, we apologize that your bed was uncomfortable and that the room was not cleaned to company's standards. As this hotel’s manager, I can assure you that I will make sure that all rooms that have had pets in them are deep...

Ashcroft, Canada
Reviewed 29 October 2014

My wife and I have stayed here numerous times over the years and have always found the staff to he very helpful, and the rooms to be comfortable and nice. Very reasonably priced and convenient for us when we travel from Canada to the U.S. to help support your economy. Have stayed in more expensive hotels/motels and received much less....

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Helpful?
3Thank 21,226
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

It is so rewarding to read that you had a nice and comfortable stay with us. Thank you for your kind words. It's great to hear that our staff was friendly and helpful. We are proud to have provided you with a comfortable room at a reasonable price. As this hotel's manager, I would like to thank you again for...

College Place, Wa
Reviewed 11 October 2014

I don't understand the negative reviews this hotel has because I was really happy with how clean my room was, having good Wi-Fi (I've stayed at more expensive hotels with weaker Wi-Fi), the beds being fairly comfortable and the courteous and friendly staff, I also felt safe at this hotel and plan on going back there again next summer, it's...

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Helpful?
2Thank Darian80
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the our great staff and the cleanliness of your room. I will be sure to share your kind remarks with our team. As well, it's great to hear that you felt safe during your visit with us. Thank you again for sharing your...

Reviewed 8 October 2014

This place is dirty and smelly! There is bugs in the Windows and AC. During your stay u will not get any cleaning in your room so if you need towel get them at the office. Oh and take your garbage to the stairwell to another garbage where it's already full and smells like crap because the maids don't empty...

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2Thank kadigirl
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not provide the "home away from home" experience you deserve. Please accept my apology. I will be meeting with our staff to ensure these issues are properly addressed. Our team is committed to satisfying our guests, so we...

Loveland, Colorado
Reviewed 4 October 2014 via mobile

This is the economy level of the Extended Stay chain. It is exactly as it is billed. A low cost low frill hotel. My room was clean enough and no bugs that I saw (other reviews said their were). If budget is the main motivator, this is the place for you. Pros: Price on priceline Clean enough Kitchenette Lock works...

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Helpful?
1Thank James7979
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the clean room and kitchenette. We are pleased that we met your expectations and that you found us to be a good value. Once more, thank you for posting your review. We look forward to having you...

Reviewed 4 October 2014

If it was clean no cleam toewls.tbe first room smdlled like hell had to move neitber where cleaned had to get clean towels from offiice. Was not told 100 deposit had to be paid. It wasnt tbe most pleasurable getaway

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1Thank ande6
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned properly and you did not have clean linen at check in. The deposit is a new policy; however that does not dismiss the fact that you were not informed at time of reservation and I do apologize. As this hotel’s...

Reviewed 23 September 2014

Disgusting. The window sill was full of some kind of dead and some alive bug that looked like baby cockroachs. I pulled the covers off my bed to find a couple live ones underneath. The whole place is filthy.

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1Thank kenroberts24
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the pests in your room is truly regrettable. We are very sorry for your experience. Please know that we take such complaints seriously. I have contacted our pest control company and we are having them treat our hotel to ensuer that your experience is...

Seattle, Washington
Reviewed 2 September 2014

They have definitely improved since I stayed here several years ago. My room was small, clean and I had no experience of dirt/filth/etc. that others have reported. Housekeeping was not thorough with cleaning as I found some abandoned food in one of the cupboards. There were some minor issues with the state of the room (one chair had a loose...

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Helpful?
1Thank Steven S
Manager_11525, General Manager at Crossland Economy Studios - Spokane - Valley, responded to this review

Steven - Thank you for sharing your experience with us. We are sorry to hear about the issues in your room and the garbage in the common areas; however, we are glad that you enjoyed your clean room. We will have our maintenance engineer address the issues in your room. We will also work with our housekeeping staff to ensure...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crossland Studios - Spokane Valley. We are located just 3 miles from Dishman Hills Conservation Area and 9 miles from Riverfront Park. We are also 9 miles from the Spokane Convention Center. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Economy Studios - Spokane - Valley

Address: 12803 E Sprague Ave, Spokane Valley, WA 99216-0729 (Formerly Crossland Spokane)
Region: United States > Washington > Spokane Valley
Price Range: RM236 - RM285 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Economy Studios - Spokane - Valley 2*
Number of rooms: 115
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Also Known As:
Crossland Spokane Hotel Spokane Valley
Extended Stay America Spokane
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Questions & Answers

Questions? Get answers from Crossland Economy Studios - Spokane - Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I simply wouldn't recommend it.”
 of 5 bubbles jackiecR2586QF, 6 May 2016 | Read review
“In the back is very quiet.”
 of 5 bubbles 966colinh, 9 Feb 2016 | Read review
“if looking for a friendly and quiet room with lots of room to move around stay here”
 of 5 bubbles 961katb, 25 Nov 2015 | Read review
“Assume all rooms quiet because i did not choose and have no complaints!”
 of 5 bubbles L3034AXpatm, 28 Oct 2015 | Read review
“Ask for a room on the end/corner of the building, and you won't hear anyone walk by :)”
 of 5 bubbles 715benjamins, 14 Sep 2015 | Read review
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