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Hilton Toronto / Markham Suites Conference Centre & Spa

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Hilton Toronto \/ Markham Suites Conference Centre & Spa
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744 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Toronto / Markham Suites Conference Centre & Spa
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Showing 719: English reviews
Toronto, Canada
Reviewed 1 week ago

Very nice room. Lovely staff. I didn't have TV throughout. Didn't find out till 1 am that the TV wasn't working. That's when I came the staff. They did have a flyer in the run saying the TV might be problematic. But that should have been told to be when I was checking in.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sohaib1991
Calgary, Canada
Reviewed 1 week ago

Shower lever did to allow hot water, coffee make and fridge not plugged in, TV's did not work, water stopped while taking a shower. Had to call the Operator 3 times during a 2 day stay, while fixing some of it myself. Pulled out the fridge to access power outlet, then plugged coffee maker and fridge in myself to make...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank chetc720
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear chetc720, Thank you so much for taking the time in providing your feedback from your recent experience at our hotel. Your feedback is very valuable to us as we strive to always provide the level of product and service that our brand and property is generally known for. It is with great concern that I read the issues you...

Scarsdale, New York
Reviewed 2 weeks ago

Rooms are clean, service is ok, but rooms and furnishings are run-down and dated. Stayed in a king suite which had a very odd layout - the living area was a good size, but lots of wierd angles and the furniture didn't quite fit in the space. Bedroom was small, and again, strange angles made it awkward and I kept...

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Helpful?
Thank Snoeberry
Toronto, Canada
Reviewed 2 weeks ago

We have stayed at this property many times. My sisters wedding, birthdays, and just random special events. I love the spacious clean rooms just wish there was more lighting in them but nothing major. The beds are SUPER comfortable and they have so many different types of rooms some with full kitchens and some with entertaining parlours. There always accommodating...

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Helpful?
Thank Vee R
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear Vee R, I am delighted that your whole experience here was such a good one. We really appreciate your thoughtful review and will share it with the team. We can't wait to see you again and wish you very safe travels until then! Cordially, Kateryna Franchuk Front Office Manager kateryna.franchuk@hilton.com

Slough, United Kingdom
Reviewed 2 weeks ago via mobile

I stay for 2 nights 11th March to 13th March. I am hilton Honers Gold card holder every year stay 60 to 70 nights in hilton properties all I can say at this hilton I experience worse and is not even near to hilton standard list goes on and on they need lot improvement 1st all staff training at world...

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Helpful?
Thank garry g
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear Garry G, Thank you for taking time to provide feedback to us regarding your recent stay. I deeply apologize for the many challenges you encountered while here. I can assure you that none of these issues are typical. We certainly hope that upon your return you will experience the exceptional service, hospitality and cleanliness that the Hilton is proud...

Toronto
Reviewed 2 weeks ago

My husband and I booked a 4 night stay for my in-laws at this hotel as a gift in celebration of my father-in-law’s 80th birthday. He is disabled and requires an accessible room, which was provided. Unfortunately, the central heating in the room was not functioning for the first 2 nights. It's important to note the outside temperature during this...

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Helpful?
Thank CU_in_TO
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear CU_in_TO, I'm so sorry that your experience here was poor. I can assure you that this is not typical feedback from our guests so we will be sure to address your comments with the appropriate team members. Thank you for taking the time to tell us about your stay and hope to welcome you back to our hotel in...

Markham, Canada
Reviewed 2 weeks ago

Spent a half hour on the phone trying to add another night to my stay and on arrival I was told I DID NOT add an extra night. They took more off my credit card than what the cost of my stay was worth and wanted more. When I said no they locked me out of my room. Internet was...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 492dannyk
Hamilton, Canada
Reviewed 3 weeks ago

Very nice hotel, great customer services and clean. I would have gave it an excellent rating but TV channels only worked intermittently and the hallway on my floor was a racetrack for a bunch of kids, made for a noisy evening. Overall a great hotel, would stay here again!

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Helpful?
Thank Bluntforce18
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear Bluntforce18, Thank you for choosing to stay with us. Your wonderful feedback and high praises for our hotel and the quality of service are truly gratifying. I am sorry your room turned out to be noisy, and TV channels did not work properly. I hope we can welcome you back in the near future. I sincerely appreciate your recommendation...

Markham, Canada
Reviewed 3 weeks ago

My husband and I booked a special night out without our daughter. We even sprung for the romance package and a couples massage at the hotel. The spa facility was a little dated, but the massage was ok. We had to remind everyone when we checked in that we had the romance package, and then when we got to the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Q2417WJandreas
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear Q2417WJandreas, I would like to thank you for taking the time to comment about your recent stay. I was concerned to read your review and hear of your disappointment. I sincerely apologize that the Spa did not meet your expectations. This is certainly not the service or lasting impression we wish to provide our guests. I will review your...

Brampton
Reviewed 4 weeks ago

This was a terrible experience and ruined the whole stay. The lack of helpfulness from the front staff was unacceptable. I waited 3 hours for a room that was supposed to be ready at 12. I will definitely not be back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Teresakassam
Kateryna F, Front Office Manager at Hilton Toronto / Markham Suites Conference Centre & Spa, responded to this review

Dear Teresakassam, I am very sorry to hear that your stay fell short of expectations. I can assure you that your comments have been shared with the concerned leaders, to address these shortcomings. We take great pride in the quality of service that we provide, and I apologize that this was not what you've experienced. Cordially, Kateryna Franchuk Front Office...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Toronto / Markham Suites Conference Centre & Spa

Address: 8500 Warden Avenue, Markham, Ontario L6G 1A5, Canada
Region: Canada > Ontario > Markham
Price Range: RM420 - RM833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Toronto / Markham Suites Conference Centre & Spa 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hilton Suites Toronto/Markham Conference Centre Hotel Markham
Hilton Hotel Markham
Hilton Markham
Markham Hilton
Hilton Toronto / Markham Suites Conference Centre & Spa Ontario
Hotel Style:
#5 Business Hotel in Markham
#5 Romantic Hotel in Markham
#7 Family Hotel in Markham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Toronto / Markham Suites Conference Centre & Spa staff and other travellers.
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Questions? Get answers from Hilton Toronto / Markham Suites Conference Centre & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose another hotel if you want a good room”
 of 5 bubbles Snoeberry, 16 Mar 2017 | Read review
“Any room with central heat is a good start.”
 of 5 bubbles CU_in_TO, 14 Mar 2017 | Read review
“Nice quiet hotel”
 of 5 bubbles Johnboy212, 1 Feb 2017 | Read review
“Stay on top floor if there are hockey teams in the hotel.”
 of 5 bubbles Kngfshr, 14 Jan 2017 | Read review
“Don't go, it's not worth it”
 of 5 bubbles lovetherockmusic, 1 Jan 2017 | Read review
5 of 5