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Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies...
Booked through AirBnB however tis is definitely being run as a hotel??
Got charged resort fees for use of corridors & facilities? Never heard the like at a hotel??
Thought we booked a room on a higher floor than ground with a balcony and a...More
Slightly surprised by the mixed reviews. This place was great. I spend 30 to 40 nights a year in hotels and I very much enjoyed this resort. I had an apartment with a great view and was clean, spacious and very relaxing. Well located, with...More
Certainly not a quality hotel. Just checked in. Key didn’t work floor dirty couch stained. Needs new furniture. Very Dark!!! If we didn’t prepay we would leave. I can’t imagine how people would say excellent or good. Corridors also dark. Musty smell in room
To the management of the hotel - whatever male “staff” member was working in the coffee shop (in reception) on Monday morning of July 9th, I suggest you give him some serious training.. his attitude and professionalism was nothing short of a disgrace and he...More
Thank Ian Ski M
Response from Jim B, General Manager at Grande Rockies Resort - Bellstar Hotels & ResortsResponded 6 days ago
Thank-you for bringing this to our attention, Ian. Your review of the service in the Grande Kitchen & Bar will be presented to the owner of same and they will be expected to turn this around immediately.
We paid $450 for a one night stay and were expecting a 4 star hotel. We were pretty disappointed when we arrived to find an old, tired room and too firm bed. Room was clean. Staff were polite and helpful and the view was nice....More
Thank Erin R
Response from Jim B, General Manager at Grande Rockies Resort - Bellstar Hotels & ResortsResponded 1 week ago
Thank-you for your comments, Erin. Your expectations were obviously not met, so it would be appreciated if you would give the Grande Rockies Resort a phone call to discuss your stay with management.