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Canal Inn

11/06/2017 12/06/2017
1 room 2 adults 0 children
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Canal Inn
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135 Reviews from our TripAdvisor Community

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Showing 129: English reviews
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St. Catharines, Canada
Reviewed 8 October 2016

After reading some of the reviews I almost cancelled our trip, I am SO glad I didn't!!!! The rooms were spotless and comfy, the staff (Shelby & Sadie) were always very pleasant and greeted us warmly coming or going from the hotel. The lobby is comfortable to have a coffee read the free paper or surf the net using the...

Thank vmoffatt69
Burnaby, Canada
Reviewed 6 October 2016

My husband and I made a reservation in March 2016 for September 4th and 5th,2016 at the Canal Inn. When we arrived at the hotel on September 4th, the front desk employee, Jessie, said there was no reservation. I gave him the date, time and the person I spoke to "John" who took our Visa # so he said he...

1Thank 307foodie
Reviewed 28 September 2016

Started going downhill upon arrival, had reserved a king sized bed on ground floor 2 weeks earlier, upon arrival only room left is a 2 queen room on 2nd floor, offered to call another hotel after asking what discount I get for them giving my reservation away to someone else, unfortunately no rooms down the road. Next issue, no room...

Thank Lance R
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for taking the time to write a review. We are very sorry that your experience was not what you expected. We are under new management and have been doing everything within our power to ensure each guest has an enjoyable stay. We will share your feedback with our staff to identify how we can prevent this from happening...

Reviewed 22 September 2016 via mobile

I was totally iffy on this hotel based on the reviews but once I got there I was shocked, it was so much better then the reviews, recently found out it's under new ownership and they are doing a wonderful job with they way they are turning around the hotel, I'd for sure be back!

1Thank Samantha W
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for your review! We are very pleased that you enjoyed your stay and we hope to see you again soon!

Reviewed 22 August 2016 via mobile

Beware! Take everything bad you read about this hotel, multiply it by 10, that's what you will get, worst place I have ever been. From dirty rooms, towels missing, hair on the sheets, no top sheets, the "lost" reservation, but room available at a higher price, the card machine that didn't work, to the very unfriendly staff whenever you could...

Thank Danielle D
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you very much for your review. We are very sorry for your experience. We are currently under new management and are working towards retraining our staff to ensure the highest standards of quality are met. We take your feedback very seriously and are doing everything in our power to address your concerns. We sincerely hope you will consider staying...

Reviewed 20 August 2016

got to love the new owner, was telling him about the hotel room last night so he tells us to stay here for the weekend, what a nice guy on that note, Canal Inn on Niagara st, STAY AWAY DO NOT RECOMMEND........ we paid 135.00 for a night, no key for our room because there key machine has been down...

Thank Marlene R
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for your review. We sincerely apologize for your recent experience at our hotel. We admit that there are a number of items that need to be addressed in order to make sure our guests enjoy their stay. We do have plans to renovate and repair our key card machine and we will ensure our housekeeping and front desk...

London, Canada
Reviewed 15 August 2016

We checked in late evening without having the opportunity to research this facility and too late to move to another hotel. The key card system is not working so we didn’t get keys. The hallway was smelly and after viewing the room, it quickly became obvious that there is a severe lack of maintenance and housekeeping. The room was missing...

Thank Thérèse G
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for your detailed review. We sincerely apologize for the condition of your room. We are actively taking the feedback we have received and will be renovating shortly to improve our guestrooms to make your stay more comfortable. Repairs to our key card system is one of our priorities! We can appreciate how inconvenient it must be to not...

Gatineau, Canada
Reviewed 14 August 2016 via mobile

Not sure what the young gentleman name is but he is very nice and is amazing on the customer service end of things. House cleaning never showed up so no clean towels and no wifi and we had to ask to be let into our rooms every time. The rooms were not very clean. We spoke to the owner and...

Thank 131LisaL42
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for taking the time to write a review. Your feedback is very important to us! We can appreciate how disappointed you were with your experience. Our management team is dedicated to improving the service and quality of each guest's stay and your concerns will be addressed right away as we begin renovations and review the service provided by...

Welland, Canada
Reviewed 8 August 2016

Four months ago I booked 10 rooms at Canal Inn for my daughters wedding. When guests called to book room they were told no rooms left. 4 or 5 tries later finally arranged rooms. Guests found rooms had food and scrap all over the rooms. As well as the rooms had mold in them. I was very upset and I...

Thank bobbedell
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for taking the time to write a review. We sincerely apologize for the difficulty your guests had booking their rooms for your daughter's wedding. We can appreciate how frustrating that must have been. We have plans to renovate our guest rooms to address some of the issues your guests pointed out. We will also be sharing your feedback...

Reviewed 28 June 2016 via mobile

Worst hotel stay ever. Their keys for the rooms weren't working so we had to go to front desk every time we left the room . The microwave and coffee maker did not work . The staff did not seem to be to concerned. The pillows were yellow . I slept on top of the sheets . We stayed only...

Thank frenchyOntario
WellandInnH, Public Relations Manager at Canal Inn, responded to this review

Thank you for your review. We sincerely apologize for the inconvenience during your stay. We are currently renovating our rooms and updating the access card system to ensure our guests have a pleasant stay. We hope you will consider staying with us again in the future!

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11/06/2017 12/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We are a newly renovated hotel under new ownership and management. We are 100% NON smoking, and your comfort is our #1 priority. We offer luxurious beds, cable TV, free high speed wi-fi in all the rooms and main lobby, free continental breakfast every day as well as a complimentary newspaper. We are conveniently located just minutes from downtown Niagara Falls, our state of the art Flatwater Centre (home of the Dragon Boat Championships and Pan Am Games). We are also mere minutes away from stunning hiking/cycling trails, world renowned wineries and beautiful beaches along the lake. We offer very competitive rates, and can accommodate groups as well. Our friendly and courteous staff look forward to making your next trip to Niagara a great one!!! ... more   less 

Additional Information about Canal Inn

Address: 870 Niagara Street, Welland, Ontario L3C 1M3, Canada (Formerly Canal Inn)
Region: Canada > Ontario > Welland
Price Range: RM156 - RM187 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Canal Inn 2*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Priceline, Cancelon, Evoline ltd, TripOnline SA and Hotel.de so you can book your Canal Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Niagara Falls/Welland Hotel Welland
Comfort Inn Welland
Welland Comfort Inn
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Questions & Answers

Questions? Get answers from Canal Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel.”
267th_r_seg, 15 Aug 2016 | Read review
“Go to Best Western in Welland. Superior rooms, I mean suites for basically same rates. Great breakfast as well.”
sandra_l_golden, 30 Dec 2015 | Read review
“For a good room choose a different hotel.”
Follows58, 11 Aug 2015 | Read review
“View room before check in.”
LascellesS_13, 7 Jul 2015 | Read review
“No elevator so if mobility impaired be sure to ask for main floor.”
JanetDP, 25 Apr 2015 | Read review
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