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See all 4 hotels in Welland

Canal Inn

135 reviews
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Traveller (13)
Room & Suite (6)
Dining (1)
Overview
  • Excellent17%
  • Very good15%
  • Average11%
  • Poor20%
  • Terrible37%
7 Oct 2016
“HAPPY”
6 Oct 2016
“Poorly run, very unclean hotel”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Concierge
2.0 Star Hotel
All hotel details
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Reviews (135)Write a Review
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1 - 5 of 129 reviews
Reviewed 8 October 2016

After reading some of the reviews I almost cancelled our trip, I am SO glad I didn't!!!! The rooms were spotless and comfy, the staff (Shelby & Sadie) were always very pleasant and greeted us warmly coming or going from the hotel. The lobby is...More

Thank vmoffatt69
Reviewed 6 October 2016

My husband and I made a reservation in March 2016 for September 4th and 5th,2016 at the Canal Inn. When we arrived at the hotel on September 4th, the front desk employee, Jessie, said there was no reservation. I gave him the date, time and...More

1  Thank 307foodie
Reviewed 28 September 2016

Started going downhill upon arrival, had reserved a king sized bed on ground floor 2 weeks earlier, upon arrival only room left is a 2 queen room on 2nd floor, offered to call another hotel after asking what discount I get for them giving my...More

Thank Lance R
Response from WellandInnH, Public Relations Manager at Canal InnResponded 5 October 2016

Thank you for taking the time to write a review. We are very sorry that your experience was not what you expected. We are under new management and have been doing everything within our power to ensure each guest has an enjoyable stay. We will...More

Reviewed 22 September 2016 via mobile

I was totally iffy on this hotel based on the reviews but once I got there I was shocked, it was so much better then the reviews, recently found out it's under new ownership and they are doing a wonderful job with they way they...More

1  Thank Samantha W
Response from WellandInnH, Public Relations Manager at Canal InnResponded 5 October 2016

Thank you for your review! We are very pleased that you enjoyed your stay and we hope to see you again soon!

Reviewed 22 August 2016 via mobile

Beware! Take everything bad you read about this hotel, multiply it by 10, that's what you will get, worst place I have ever been. From dirty rooms, towels missing, hair on the sheets, no top sheets, the "lost" reservation, but room available at a higher...More

Thank Danielle D
Response from WellandInnH, Public Relations Manager at Canal InnResponded 9 September 2016

Thank you very much for your review. We are very sorry for your experience. We are currently under new management and are working towards retraining our staff to ensure the highest standards of quality are met. We take your feedback very seriously and are doing...More

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About
Amenities
Top amenities
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Shuttle Bus Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Tennis Court
Details
Price range
US$39 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$39 - US$47 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (13)
Room & Suite (6)
Dining (1)
Hotel & Grounds (14)
Bathroom (1)
Questions & Answers
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Room Tips
"Choose a different hotel."
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"Go to Best Western in Welland. Superior rooms, I mean suites for basically same rates. Great breakfast as..."
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"For a good room choose a different hotel."
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"View room before check in."
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