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Courtyard Waterloo St. Jacobs

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Traveller (109)
Room & Suite (71)
Dining (1)
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Overview
  • Excellent61%
  • Very good28%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“farmers market”(40 reviews)
“front desk”(54 reviews)
“outlet mall”(35 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (397)
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Traveller rating
225
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225
113
26
15
11
Show reviews that mention
All reviewsfarmers marketfront deskoutlet mallst jacobsrecommend this hotelplayhouse theatrevery nice hotelshort driveroom was spaciousbusiness hotelking suitebooked this hotellots of parkingright next doormarriottlillyfireplace
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1 - 5 of 390 reviews
Reviewed 3 days ago via mobile

The staff were very knowledgeable and I was always greeted with a smile. They even gave a second wake up call when requested. Very much enjoyed the great little breakfast Bistro shop they had inside the hotel. Amazing food, Beautiful place, 5 stars

Thank Trevor B
Reviewed 4 days ago

We have recently stayed at a variety of Marriott properties all over the world this year in Egypt, Czech Republic, Jordan, Hungary and Ireland to name a few. We are happy to share that the Courtyard Marriott St. Jacobs is at least as good if...More

Thank GD566
Reviewed 2 weeks ago

Overall, the staff made this trip unbearable. They would call due to "noise" every half hour, even when people were whispering, or not even talking. Totally unreasonable and clearly had no idea what they were doing. I would not recommend staying at this hotel unless...More

Thank ursulakenkel
Response from Ryan P, Manager at Courtyard Waterloo St. JacobsResponded 1 week ago

Dear ursulakenkel, I apologize for your experience with our staff, but according to the reports they were simply responding to the calls that were made to them by guests in surrounding rooms. Perhaps some of the individuals were delayed in calling, but it would not...More

Reviewed 2 weeks ago

Stayed in Feb during business because Delta was sold out. Hotel is a bit aged but not too bad. Bad thing was that I got charged for a pillow 25$, not that bad but also not that good considering that I did not take one....More

2  Thank Arthur L
Response from Ryan P, Manager at Courtyard Waterloo St. JacobsResponded 2 weeks ago

Dear Arthur L, Thank you for providing us with your feedback, and I have shared your feedback with the Departments heads and I will look into this. I am pleased you had a pleasant stay, and believe the hotel staff were simply acting on the...More

Reviewed 3 weeks ago

I've 3 times times this year, and am looking forward to a 4th visit in a couple of weeks. As a business traveller, I really appreciate the friendly and helpful staff, Including Lily, Jackie, and all the front desk staff. An easy walk from Jacob's...More

Thank Jeff T
Response from Ryan P, Manager at Courtyard Waterloo St. JacobsResponded 3 weeks ago

Dear Jeff T, thank you for taking the time to provide us with your feedback, and we are very pleased you are experiencing excellent and friendly care while here, as we aim to exceed expectations, and we look forward to your next visit to your...More

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Most Booked Properties in Waterloo, Canada
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$109 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$109 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (109)
Room & Suite (71)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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AlexandriaDan
6 November 2017|
AnswerShow all 10 answers
Response from mard1 | Reviewed this property |
I found the mattress to be firm and comfortable. I also have back problems and slept well.
1
Vote
solterra2014
9 September 2017|
AnswerShow all 7 answers
Response from Onsenhunter1 | Reviewed this property |
No, no pets. Haven't been there since November, most of the senior staff have changed :-(... but its still a great hotel!! (And its only a courtyard!... you'd never know it! Its nicer!)
0
Votes
Elizabeth D
16 October 2016|
AnswerShow all 6 answers
Response from Onsenhunter1 | Reviewed this property |
Its a small, personal size brewer - 4 cup maybe? - with supplied coffee packets. Go the the bistro in the Lobby and get a Starbucks!
0
Votes
Room Tips
"away from elevator is nicer."
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"The rooms with fireplace and Jacuzzi are well worth the tiny bit extra they cost."
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"room with the fireplace overlooking a field was nice"
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"Third floor was quiet"
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