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Courtyard Waterloo St. Jacobs

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280 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Waterloo St. Jacobs
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Showing 275: English reviews
Grand Bend, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 December 2015

Loved overnight Christmas Eve stay at this hotel. Exceptional front desk staff, sweet sleep on comfy bed, large well appointed bathroom, very appreciative of the bright white comforters and bedspreads. Highly recommended!

Helpful?
1 Thank Pam S
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Pam S, Thank you so much for taking the time to review our hotel property on TripAdvisor. We appreciate your feedback, and are happy that we had the opportunity to serve you! We are so happy to hear that your stay experience was an enjoyable one, as each member of our Team of Service Experts is committed to ensuring... More 

Toronto, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 December 2015

I was in town for business over the weekend and enjoy my stay at the Courtyard Waterloo St. Jacobs. The staff was responsive and friendly and the rooms where spacious , clean and provided everything I required. The free wireless worked well for my needs. I would recommend this hotel for business or pleasure.

Helpful?
1 Thank John B
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear John B, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home. Here at Courtyard Waterloo St. Jacobs,... More 

Waterford, Michigan
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 December 2015

From the minute we got there, we were pleased, the hotel was clean and recently updated. The staff was helpful and friendly. Our room was very comfortable with a nice bathroom and shower, microwave and fridge. There is free internet and parking. There is a small restaurant inside where you can get breakfast, lunch, dinner or a cocktail. Stayed here... More 

Helpful?
1 Thank GingerSmith
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear gingersmith, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home with your sports team. We are very... More 

Industry, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 December 2015 via mobile

This is a nice spot in Waterloo. The hotel is clean and modern. The rooms with a fireplace are a great touch during the colder months! The bistro is nice for a bite or a drink, all good choices. Staff is very friendly and helpful. I would stay here again.

Helpful?
Thank hooliganrugger
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear hooliganrugger, Thank you so much for your wonderful words, and for taking the time to share your experience at our hotel with the rest of the TripAdvisor community! We are so happy that we had the opportunity to welcome you for an evening away in one of our studio rooms with an in room fireplace. Here at Courtyard Waterloo... More 

Riverview, Canada
Level Contributor
278 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 29 November 2015

From the moment that I walked in, the service was well above expectations. The front desk folks were very helpful and friendly. The restaurant staff was friendly and the service was quick. They seems happy in their jobs. I would recommend and definitely return for my next visit.

Helpful?
2 Thank NovaScotiagirl-21
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Novascotiagirl-21, Thank you for sharing your experience with your past stay at our location! I am so very happy to hear that your interactions with our staff were a highlight of your stay. We as a team hold ourselves to making each stay truly memorable, thank-you for allowing us the opportunity to provide such service to you. We look... More 

Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 November 2015 via mobile

Stayed on Wednesday November 25th for the night. Hotel and room were great. Very clean. Fitness centre was basic but served its purpose. Bistro was a great touch to grab something to eat/drink at night and for breakfast, excellent service from Shayla. Would highly recommend!

Helpful?
1 Thank Dalimo1
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Dalimo1, Thank you for taking the time to review your time with our hotel and staff. Our team strives to provide each guest with more than just a stay but an experience unique and memorable. I am thrilled that Shayla was able to embody that spirit to serve during your interaction and will share your kind words with her.... More 

Mississauga, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 November 2015 via mobile

We received great customer service and a very friendly welcome!! This location is not far from the GTA - making it a great choice for a short getaway. The room was clean and very relaxing! I would recommend this hotel for those in need of a break!

Helpful?
1 Thank Sandra M
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Sandra M, Thank you for sharing your kind words about your recent stay at the Courtyard Waterloo St Jacobs! The staff at our hotel take their time to making sure guests, like yourself, truly feel able to relax and take part in the Courtyard spirit to make room for a little fun. Thank-you for making the short trip from... More 

Mississauga, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2015 via mobile

Very professional at the front desk. They jump when you need something. Kind friendly service. For example: Lilly, one of the housekeepers, was quick to give more soaps and shampoos when requested. Overall very pleasant stay - as one expects from Marriott!!

Helpful?
1 Thank Saves9
Trenton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2015

I stayed at the Marriott on two separate occasions. I enjoyed both stays. I am booking another week there next week. Nov 22 - Nov 26. It was clean, quite and had everything I needed. Lilly cleaned my room and she was great.

Helpful?
2 Thank bill r
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear bill r, Thank-you for taking the time to tell us about your experiences with the Courtyard by Marriott Waterloo St Jacobs. As our goal is to provide each guest with a unique and memorable experience, I am happy to hear the staff and facilities have met your needs while traveling away from home. I am also happy to read... More 

Niagara Falls, Canada
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 November 2015

the room was spectacular. it had a fireplace, spa tub and a king sized bed. just fantastic. the bistro just off he lobby was above average in quality and freshness. quick service too boot. the hotel was easily accessible and right across from the St. Jacobs market. the chambermaid was friendly and full of information about the market. i will... More 

Helpful?
1 Thank amedeo c
Emily M, Operations Manager at Courtyard Waterloo St. Jacobs, responded to this review

Dear Amedeo C., I would like to thank you for choosing to stay with us at the Courtyard Waterloo St. Jacobs, and for taking the time to share your experience. We are truly appreciative of your feedback, and I am happy to see that our team were able to assist in making your visit an enjoyable one! We are very... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been recently renovated & features the Bistro Restaurant serving made-to-order breakfast (6am - 10am) & dinner (5pm - 10pm) daily. Lunch available Saturdays. Also features a full-service bar. All guest rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 

Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Rd, Waterloo, Ontario N2V 2J9, Canada
Region: Canada > Ontario > Region of Waterloo > Waterloo
Price Range: RM439 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Country Inn Waterloo
Best Western Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Waterloo St. Jacobs staff and other travellers.
5 questions
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Questions? Get answers from Courtyard Waterloo St. Jacobs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a couple the Studio with a fireplace was so relaxing.”
 of 5 bubbles billsN9785JN, 9 Nov 2016 | Read review
“We couldn't hear any outside noise, example: cars or trucks driving by, even though our room faced the road!”
 of 5 bubbles freezzerf, 6 Nov 2016 | Read review
“do not pay for the brewhaw pckage. you can just go to the different breweries and they give you sample of their beer for free.”
 of 5 bubbles charlesg662, 30 Oct 2016 | Read review
“The exercise room is on the 2nd floor.”
 of 5 bubbles richardkT6852ZY, 4 Sep 2016 | Read review
“The room I had did not have a great view, but based on its location, some might.”
 of 5 bubbles charlesrJ8546GY, 29 Aug 2016 | Read review
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