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Sheraton Parkway Toronto North

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Sheraton Parkway Toronto North
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524 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Brantford, Canada
Reviewed 4 days ago NEW

The hotel was okay. We stayed here after going to see the Book of Mormon and dinner with my sister. It was okay. We were made to feel unwelcome by the event happening on the pool floor. And in the morning I went to use the blow dryer - and it was gross. Like someone took the hotels and left...

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Helpful?
Thank LoriNfamily
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Lori, Thank you for taking the time to review our hotel and for sharing your feedback with our team. Please accept my apology for your understandable feelings of disappointment during your recent visit. I hope that we will have the opportunity to make this up to you. I understand that our Front Office Manager, Katherine had spoken to...

Oshawa, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 22 January 2017

The Sheraton Parkway Toronto North offers incredliby good value. The rooms are average and the hotel is a little tired, however, the overall experience is amazing "if" you upgrade to the Club Lounge (the food is some of the best I've experienced at SPG properties...almost all at Sheraton...in North America). The front desk is consistently friendy and welcoming. This is...

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Helpful?
Thank westerner1
About Hotel's Favourite Review
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Afternoon Westerner1, Thank you for taking the time to complete our online survey, we are so happy to see that you enjoyed your recent visit with us! We appreciate the feedback that you've provided and I look forward to sharing your kind comments with our entire team. We hope you will come and visit us again soon! Warmest Regards,...

Ballasalla, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed 5 nights on business. Rooms are looking a little tired but by no means unpleasant in any way. Bed good. Bathroom good. That dry heat from the air con annoying so I switched it off completely all 6 days and never felt cold once even though it's freezing outside 😁. The breakfast was pretty ordinary in fact it wasn't...

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Helpful?
Thank Gregory P
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Gregory, Thank you for taking the time to review our property and share your invaluable feedback with us. I am happy to see that overall you enjoyed your visit. I appreciate your feedback regarding breakfast and I will be sure your comments are shared with our Restaurant Manager and Executive Chef as a way of improvement. I hope...

Reviewed 1 week ago via mobile

We have been here for blizzard diversion .Hotel is standart Sheraton quality. I liked Sheraton hotels for bed and pillow comfort and wifi availability.Breakfast buffet is very nice .Coffee and juice serviced by garçon .

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Helpful?
Thank Nazif Can K
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Nazif, Thank you for taking the time to review our property. We are happy to know that you enjoyed our comfortable beds and breakfast buffet! Thank you for sharing your wonderful feedback. We hope you'll visit us again soon. Warmest Regards, Jessica Bertolo

Montreal, Canada
Reviewed 3 weeks ago via mobile

Stayed in a 2-queen bed room. Beds were very comfortable with a great selection of pillows. Quiet rooms. The large glass door shower was great. Breakfast was not included. Wifi for a charge. Very clean pool. Sauna out of order. Small gym but new. Access to the bigger gym of the Best Western which is also busier.

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Helpful?
Thank FerrMasli
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Dear FerrMasli, Thank you kindly for taking the time to review our hotel and for sharing your feedback with our team. We are happy to see that you enjoy our guestrooms and that you find them clean and comfortable. We hope that we will have the opportunity to welcome you again soon for an all-around memorable visit. Have a wonderful...

Toronto, Canada
Reviewed 3 weeks ago

I have stayed at this hotel four times in the past few months. I cannot say one bad thing about it. Its clean, the rooms are a good size. During my one visit, I had a large room with a bar/kitchenette which I asked to be moved to a smaller room and they accommodated me without delay! Staff is super...

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Helpful?
Thank stellalidis
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Dear Stellalidis, Thank you for taking the time to review our hotel. We are so happy to see that you enjoy your visits with us! We appreciate your kind words and feedback and we look forward to welcoming you back again for another memorable stay! We hope you have a wonderful rest of the week! Best Regards, Jessica

Vancouver
Reviewed 4 weeks ago via mobile

We had an awful time. The room was very small. Could not walk between the bed and the tv. Bathroom floors uber slippery when wet. Pool was freezing. No towels there. Sauna not working No hot tub One elevator was totally out of order and the other was not working. Never stopped on the right floor. Or didn't stop at...

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Thank Travelhippie33
SHParkway, Jessica Bertolo - Guest Experience Manager at Sheraton Parkway Toronto North, responded to this review

Dear Travelhippie33, Thank you for taking the time to share your comments with our team and for bringing your experience to our attention. Your feedback is concerning and is not typically reflective of the type of service our guests should expect from our property. On behalf of our entire team, please accept my sincere apologies for the inconveniences that you...

London, Canada
Reviewed 16 February 2017

If you are visiting Richmond Hill, please choose Sheraton Parkway Hotel. It is actually a very big hotel, excellent and modern conference hall meeting rooms, excellent furnishings and technologically advanced place. The rooms are just top notch. The staff was very helpful. Their restaurant food was good. The only thing is that it is far away from Toronto downtown.

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Thank Samuel A
SHParkway, Jessica Bertolo, Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Samuel, Thank you kindly for taking the time to review our hotel. We appreciate the wonderful feedback that you've provided and we looking forward to sharing our comments with our entire team. We hope you will come and visit us again soon for another memorable stay! Best Regards, Jessica

Ottawa, Canada
Reviewed 15 February 2017

I was a guest at the Best Western which is adjacent to the Sheraton Hotel and owned by the same people. I emailed the following which is self explanatory: To whom it may concern: I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Shanta at the restaurant/bar of the Sheraton Saturday,...

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Thank Albert N
Aurora, Canada
Reviewed 14 February 2017 via mobile

One thing you can usually count on is the accuracy of the drinks made from one Starbucks to the other . This was the WORST Starbucks drink I've ever had . Completely and totally wrong . The only "adjustment " to my order was "extra hot" . I was given who knows what but it was not coffee ... very...

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Helpful?
Thank tigers81
SHParkway, Jessica Bertolo - Guest Experience Ambassador at Sheraton Parkway Toronto North, responded to this review

Good Day Tigers81, Thank you for taking the time to share your review and bring to our attention an opportunity of improvement for our team. Please accept our sincere apology for the disappointment you experienced at our Starbucks. Your feedback is invaluable to us and we will be sure that your concerns do not go unheard. Your comments will be...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Crave Restaurant
Crave Restaurant
Cuisines: American, Canadian, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Parkway Toronto North Hotel in Richmond Hill has one of the largest convention centers in Toronto. Our hotel features an on-site Spa, 30 meeting rooms, and is close Canada's Wonderland. ... more   less 

Additional Information about Sheraton Parkway Toronto North

Address: 9005 Leslie Street, Richmond Hill, Ontario L4B 1B2, Canada
Region: Canada > Ontario > Richmond Hill
Price Range: RM411 - RM646 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Parkway Toronto North 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Sheraton Parkway Toronto North Hotel Richmond Hill
Sheraton Hotel Richmond Hill
Sheraton Richmond Hill
Richmond Hill Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Parkway Toronto North staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Parkway Toronto North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great in all aspects!”
 of 5 bubbles SamuelA999, 16 Feb 2017 | Read review
“This is pertinent only to the Restaurant service”
 of 5 bubbles AlbertN406, 15 Feb 2017 | Read review
“Being a SPG (Sheraton Preferred Guest) member resulted in us being upgraded.”
 of 5 bubbles FlicChic, 3 Feb 2017 | Read review
“One where you can control the thermostat”
 of 5 bubbles IamPC, 30 Jan 2017 | Read review
“Don't worry about the room...it's the amenities that make this place great!”
 of 5 bubbles westerner1, 22 Jan 2017 | Read review
5 of 5