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BEST WESTERN PLUS Kitchener-Waterloo

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248 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Burlington, Canada
Reviewed 1 week ago

We spent one night at the Best Western Plus in Kitchener recently while there for a hockey tournament. We were only there at night to sleep and for breakfast before checking out. The rooms are on the small side, however, they were clean and comfortable. The beds were very comfortable and we all had no problem getting a good night...

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Helpful?
Thank Hockeyfan17
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Hockeyfan17, Thank you for taking the time to review your recent stay at the Best Western Plus Kitchener. We are so happy to hear you enjoyed your most recent stay at our hotel. We love to hear our guests feedback and are sorry to hear you found the rooms a little small. We are glad that you enjoyed the...

Dundalk, Canada
Reviewed 1 week ago

run of the mill motel, no frills, basic place to rest your head. Cons; wear slippers as the rug could use a shampoo a few stains on the upholstery in the room fridge was really loud even when turned all the way down, finally had to unplug it bath tub tap dripped all night bath tub doesn't drain well bathroom...

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Helpful?
Thank MOrfitt2014
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear MOrfitt2014, Thank you for reviewing your recent stay at the Best Western Plus in Kitchener. We appreciate all of our guest’s feedback and are so sorry for any inconveniences you may have had during your stay, we will definitely be looking into your comments. We hope we have the opportunity to have you stay with us again. Yours in...

London, Canada
Reviewed 1 week ago

Check in is at 3pm and we arrived at 5. The girls at the counter were waiting for us with smiles and friendly greetings. I told them the name on the reservation and they immediately found our rooms and within 5 minutes had the key cards ready to go and we were checked in. I have stayed at this Motel...

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Helpful?
Thank Janet W
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Janet W, Thank you so much for your kind review regarding your recent stay at the Best Western Plus Kitchener. We are so happy to hear our staff welcomed you to the hotel with smiles. All of our staff work hard to ensure guests feel right at home. We are glad you enjoyed the amenities we offer and the...

Toronto, Canada
Reviewed 2 weeks ago

Not a good choice for a hockey team tournament hotel. Our team booked the party room well in advance on the 1st floor and all of a sudden at 9:30pm the front desk staff started telling us we would have to leave the party area at 11:00pm. Everyone was having a nice time chatting and socializing and not being loud...

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Helpful?
Thank Sue W
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Sue W, Thank you for reviewing your recent stay at the Best Western Plus Kitchener. We appreciate all of our guest’s feedback and are so sorry for any inconveniences you may have had during your stay at the hotel. We will pass along all comments to the correct departments and make sure these issues will be addressed. Yours in...

Ontario, Canada
Reviewed 3 weeks ago

Just checked out...checked in 2 hours early. Room was on the 2nd floor and facing the highway. Did not hear any traffic noise at all. Room was clean and well kept. Staff were very helpful and friendly. We had a little hitch when we checked in...totally my fault, but they worked with me and it was settled in no time....

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Helpful?
Thank Danielle M
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Danielle M, Thank you for your kind review regarding your recent stay at the Best Western Plus Kitchener. We are so happy to hear that you enjoyed your visit and that our staff was able to fix any issues that you may have encountered. Everyone here works hard to ensure all guests feel right at home. We look forward...

Kirkland Lake, Canada
Reviewed 3 weeks ago

We were very pleased with our stay. When I asked for a ground floor room because of mobility issues, they upgraded our room. The room was nice, except the cover on the decorative pillow on the bed needs to be washed. The complimentary breakfast is very good, good selection. It would be nice if it was open to at least...

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Helpful?
Thank SharNadeau
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear SharNadeau, Thank you for taking the time to review your recent stay in Kitchener. We are so happy to hear you enjoyed your stay at the Best Western Plus Kitchener. We always appreciate our guests’ feedback and will make sure your comments are passed on to each department. We look forward to your next stay. Yours in Hospitality, Rebecca...

Windsor, Canada
Reviewed 3 weeks ago

We were in Kitchener one night for a concert at Centre in the Square. The hotel was a ten minute ride to the venue and there are a few restaurants within walking distance. We stayed one night and found the hotel and room were clean. The front staff was very friendly and helpful. Breakfast in the morning was better than...

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Helpful?
Thank Becki K
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Becki K, Thank you for taking the time to review your recent stay at the Best Western Plus in Kitchener. We are so happy to hear that you enjoyed your visit to Kitchener and that the location of our hotel worked great for your visit to the city. All of our staff at the Best Western strive to help...

Richmond Hill, Canada
Reviewed 3 weeks ago

This hotel is old and in need of a makeover. I think it was formerly a Journey's End motel which was pretty low end. The lobby was ok but the front desk staff were very bland and seemed disinterested in our group which was a hockey team. We had at least 18 rooms reserved. Upon entering our room, the smell...

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Helpful?
Thank 2upbeelers
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear 2upbeelers, Thank you for reviewing your recent stay at the Best Western Plus in Kitchener. We appreciate all of our guest’s feedback and are so sorry for any inconveniences you may have had during your stay, however the other teams staying had been harassing others at the hotel and the security company must follow protocol in certain situations that...

Napanee, Ontario, Canada
Reviewed 3 weeks ago

I stayed only the one night with my family but the hotel and room were clean. The front staff was friendly. Breakfast in the morning was better than average with hot breakfast items included. I would recommend this as a good place to stay.

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Helpful?
Thank Angela M
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Angela M, Thank you for your kind review regarding your recent stay at the Best Western Plus Kitchener. We are so happy that you enjoyed your stay and were able to start your day with our complimentary hot breakfast in the morning. We look forward to your return in Kitchener. Yours in Hospitality, Rebecca Otten Sales Coordinator

Southern Ontario
Reviewed 3 weeks ago

PRO'S - good breakfast for a hotel - friendly staff - surprisingly quiet - close to highway, shopping and restaurants - parking right outside our door - Fridge / Micro in room CON'S - moldy bathroom!!!! EWWW - we would not shower! - sports teams stay here - ask before you book - no pool, - does have sauna and...

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Helpful?
Thank Burnt2acrisp
Rebecca_Otten, Sales Coordinator at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review

Dear Burnt2acrisp, Thank you for taking the time to review your recent stay at our hotel. We appreciate all of our guest feedback and are so happy that you enjoyed the location of our hotel and the amenities we offer. We are so sorry to hear you did not have a great experience with the sports team we had staying...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Region: Canada > Ontario > Region of Waterloo > Kitchener
Price Range: RM386 - RM523 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Region Of Waterloo, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Kitchener-Waterloo staff and other travellers.
5 questions
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Southern Ontario
28 days ago
toronto
3 months ago
St. Catharines, Canada
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Kitchener-Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“surrounded by heavily trafficked roads, good luck if you want quiet”
 of 5 bubbles MOrfitt2014, 29 Nov 2016 | Read review
“smokers, book a main floor room with patio doors. double bed rooms have more room . The king room was small.”
 of 5 bubbles janetwD7697EI, 27 Nov 2016 | Read review
“Away from the highway side”
 of 5 bubbles 2upbeelers, 14 Nov 2016 | Read review
“Call ahead to make sure no sports teams are in the hotel. Check bathrooms for mold before you agree to your room”
 of 5 bubbles Burnt2acrisp, 14 Nov 2016 | Read review
“Too close to the highway. You hear all the cars.”
 of 5 bubbles loveatthewater, 6 Nov 2016 | Read review
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