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We stayed for just one night, staff were very pleasant and welcoming. Breakfast was good, but there is room for improvement on the service side in the restaurant. There was some confusion with our vouchers that was eventually resolved.
We spent a few days here. The room was a nice size. Well laid out. Shower is hot and great pressure. The breakfast buffet was good if you were in a hurry and being able to order a breakfast as well was very nice. The...More
1 Thank Toni H
Response from Heidi S, Director of Sales at Holiday Inn TruroResponded 13 July 2018
Hello Toni H, thank you so much for your wonderful comments, we sincerely appreciate the fact that you took a moment to pass along your feedback. I hope we'll have an opportunity to serve you again in the near future, have a great summer!
Checked in and the airconditioner in the room didn't work, they were quick to get a maintenance person up to repair that. We went to the pool area to soak in the hot tub, the pool and spa were broken. The first night there was...More
1 Thank Roy T
Response from Heidi S, Director of Sales at Holiday Inn TruroResponded yesterday
Hello Roy T, I'm very sorry to hear that your experience at our property was decidedly less than stellar. I want to assure you that this is not the norm for us and we would appreciate an opportunity to make amends should you be travelling...More
The whole property and the room as well were visibly dated and designed in another era, however everything was well maintained and nothing appeared so worn out or tired to be bothersome. Cleanliness was appropriate.
The best part were the front desk staff, the reception...More
1 Thank Slo-Lju
Response from Heidi S, Director of Sales at Holiday Inn TruroResponded 4 days ago
Thank you for your honest feedback Slo-Lju, we are very much looking forward to some renovations in the near future and hope you will have an opportunity to come back and revisit. We are always thrilled to hear compliments about our exceptional service and accommodating...More
My wife and I drove over 50,00 KM’s in the past 12 months and stayed at more than 75 hotels/motels. This was my second stay at Holiday Inn Truro and I find it to be one of the nicest places I have stayed at. Holiday...More
Thank David B
Response from Heidi S, Director of Sales at Holiday Inn TruroResponded 1 week ago
Hello David B, I can't thank you enough for your wonderful review, your comments are sincerely appreciated and will most definitely be shared with our staff--particularly the stellar crew you mentioned by name! Our Friday night BBQs have become a big hit with guests and...More