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The Sutton Place Hotel Revelstoke Mountain Resort

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The Sutton Place Hotel Revelstoke Mountain Resort
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576 Reviews from our TripAdvisor Community

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Showing 522: English reviews
Vancouver, Canada
Reviewed 11 September 2016 via mobile

Great stay. Wonderful friendly staff. Great view and the pipe ride was amazing after the breakfast buffet. It even has a place for dogs. The only thing that prevented us from an excellent stay is the cleanliness of the overall hotel. At premium prices, we hoped we didn't have to worry about this. But we arrived to a room with...

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Helpful?
Thank ANVancouver
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear ANVancouver - Thank you for your honest review. I am pleased to hear our staff were able to leave a lasting impression, however I am disappointed that we were not the experience you were looking for during your stay and apologize for not exceeding your expectations. I have sent you a direct message in hopes we can learn what...

Eastleigh, United Kingdom
Reviewed 8 September 2016

A fairly new hotel in a skiing area, but set up for hikers in the summer. A very large room with kitchenette facilities, including a washing machine, tumble dryer and dishwasher! A large bed and sofa. Breakfast vouchers for the local cafe adjoining the hotel with a good choice of food, either yo eat in or take out. There is...

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Thank Barbara B
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Barbara B - I truly appreciate you kind sentiments on TripAdvisor. I am very pleased that you had the time to enjoy our amenities including the on-site restaurant, The Rockford Wok Bar and Grill, as well as the amazing new Mountain Pipe Coaster. WOW it sure is a fun! I look forward to welcoming you back to beautiful Revelstoke.

Calgary, Canada
Reviewed 7 September 2016

This hotel doesn't usually disappoint - the only reason I am not giving this review 5 stars is because the cleanliness of this property just wasn't up to standard. My family and I stay here every year since the property opened. We've come to expect the high standards that the resort is known for. The general feel of the hotel...

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1Thank Leigh-Anne H
Montreal, Canada
Reviewed 6 September 2016

we were so excited to go, but ended up with a view of the tail end of the gondola..... not impressed. This is a nice hotel. We booked a one bedroom suite, bedroom was small but suite was nice. We got a gondola view and considering the hotel was not fill, this was a bit disappointing. Breakfast was also a...

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Helpful?
Thank Jane C
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Jane C, Thank you for your honest review. We apologize that you feel our hotel did not meet the expectations we pride ourselves on. Our suites are unique as they have many bedding configurations and room sizes ranging from studios to 3 bedroom & penthouses so it can be difficult to have specific suite types available to accommodate a...

Kelowna, Canada
Reviewed 5 September 2016 via mobile

The front desk staff were very hospitable and accommodating! The room was beautiful. Our only issues were that we booked online and were told we could check in at 1 only to arrive and find out we couldn't check in until 4. The concierge gave us gift cards for the restaurant so that was nice. Also, we couldn't use the...

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Thank MrsWoods11
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear MrsWoods11, Thank you for your review and your kind words regarding our guest services team. We have wonderful, friendly & accommodating staff that we are very proud of here at Revelstoke Mountain Resort who always go above and beyond to help our guests. In regards to the 1:00pm check-in, The Sutton Place Hotel will always do our best to...

Calgary, Canada
Reviewed 5 September 2016

The room was comfortable and nicely decorated in terms of finishes, the fridge, microwave and hotplate handy and the view is lovely from the balcony and terrace. Food and service in the restaurants (la Baguette and the Rockford Grill) were both excellent and good value. The overall experience was relaxing and the spa experience was very relaxing and well delivered...

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Thank Elizabeth C
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Elizabeth C, Sounds like your stay was very relaxing here at the Sutton Place Hotel at Revelstoke Mountain Resort and we are happy that your spa appointments were not hindered by the change of ownership of the day spa here at the resort. Your suggestion for the Mackenzie Common Tavern will be taken into consideration and our resort management...

Reviewed 5 September 2016 via mobile

The hotel is a lovely facility, staffed by welcoming professionals who know they have a jewel in the Revelstoke area. The restaurants (La Baguette and the Rockford Grill) both offer excellent food, wonderful service in beautiful surroundings. The rooms are beautiful, up to date, comfortable and have amenities to make your stay comfortable. The hot tub in the hotel (building...

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Thank LizCnv
DOOSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear LizCnv, Thank you for taking the time to review our property. It seems you were able to visit many of the onsite locations and access almost every aspect we have to offer here at Revelstoke Mountain Resort. We really appreciate your positive review and we look forward to welcoming you again in the future.

Manchester, United Kingdom
Reviewed 5 September 2016 via mobile

On our recent road trip we stopped for one night in the Sutton place, and I wish we had stayed longer. The resort was excellent with welcoming staff, fantastic rooms with all possible amenities and a great restaurant. Would really recommend you treat yourselves to a stay here.

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Thank Philmac28
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Philmac28 - I appreciate you taking the time to provide such a fantastic review, we truly value your feedback. I'm pleased to hear you had such an enjoyable stay! I look forward to welcoming you back again soon.

Hamilton, Canada
Reviewed 2 September 2016 via mobile

Our 2 BR suite faced the hill with a lovely large balcony c/w large table and 6 chairs making for easy entertaining and people watching onto the gondola. Great beds, well equipped kitchen with high quality appliances. Loved our stay here! The new pipe ride starts here and was loads of fun.

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Thank Pat L
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Pat L - Thank you for taking the time to provide such a lovely review regarding your stay with us. It's great to know that you were able to take full advantage of everything our suites entail! The new Mountain Pipe Coaster sure is a blast, I hope you were able to purchase your photo to capture the great...

Reviewed 31 August 2016

This was the last stop on a family trip that had taken us through BC on our way to Calgary. This hotel was a great way to end on. Our suite was spacious, beautiful and clean. We didn't take advantage of the kitchen or in-suite laundry but I can imagine that they would be great if we were there for...

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Thank Cynthia S
GMSutton, Guest Relations Manager at The Sutton Place Hotel Revelstoke Mountain Resort, responded to this review

Dear Cynthia S - Thank you for taking the time to review your recent stay with us. I appreciate the great feedback! I'm pleased to hear your suite was exactly what you were looking for. We often hear from guests that one night is not enough quite time to enjoy all of the amenities included it your stay. I do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The Sutton Place Hotel Revelstoke Mountain Resort is a true ski-in, ski-out luxury condominium style hotel, consisting of 3 buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby. This smoke-free property features 222 guest rooms and suites, premium amenities, and three on-site dining experiences: Rockford wok|bar|grill, The Mackenzie Common Tavern, and La Baguette located in the village next to the Revelation Gondola, minutes from downtown Revelstoke. ... more   less 

Additional Information about The Sutton Place Hotel Revelstoke Mountain Resort

Address: 2950 Camozzi Road, Revelstoke, British Columbia V0E 2S0, Canada (Formerly The Nelsen Lodge)
Region: Canada > British Columbia > Kootenay Rockies > Revelstoke
Price Range: RM894 - RM1,514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sutton Place Hotel Revelstoke Mountain Resort 4*
Number of rooms: 222
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Revelstoke
#2 Family Hotel in Revelstoke
#3 Business Hotel in Revelstoke
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Revelstoke Mountain Resort staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Revelstoke Mountain Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors have significant foot traffic. Try to get a valley view for minimal noise.”
 of 5 bubbles 931brendanh, 28 Mar 2017 | Read review
“We went with the two bedroom suite.........awesome choice. Lots of room and a huge balcony with table and chairs.”
 of 5 bubbles 499russt, 27 Mar 2017 | Read review
“Excellent, keep up the good effort ”
 of 5 bubbles zbanegas, 26 Mar 2017 | Read review
“Have the top top window in the bedroom cleaned or put up blinds. But streaks and hand marks full of dust. Just doesn't look good when the rest of the experience is so lovely ”
 of 5 bubbles Q9224SAtracyp, 18 Mar 2017 | Read review
“ Stay in a suite!”
 of 5 bubbles shannonhE6520KN, 9 Mar 2017 | Read review
5 of 5