We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Loved our visit to Kicking Horse, and I was glad we chose to stay at the Winston Lodge. It was rustic, homey, comfortable, clean and most importantly a short walk to the slopes. The restaurant next door -Corcks was fantastic, we had a very speciall...More
A little late in our response but a big thank you for your review. we are very pleased with your comments and happy to know you enjoyed every aspect of your stay including the meal at our sister property Copper Horse lodge's restaurant, Cork's....More
We had some concerns about the lodge before arriving. We had been attempting to add a room to our reservation and for several days there was no one answering the phone or responding to messages. I realize it's a smaller lodge and perhaps there was...More
apart from the problem you encountered with phones or front desk person not being always available you seem to have enjoyed your stay with all that was provided. A very in-depth review which I am sure was and will be useful to would be...More
I walked in the door and it was empty. I had to search for 20 minutes to find someone to check me in and that's the only time I saw someone the whole weekend. It was a beautiful lodge with cozy couches but it was...More
I'm sorry you walked into the lodge and had no-one to meet you. that is not what I would expect either and apologise for that poor welcome. Not knowing what time you arrived I have no answer without it sounding like an excuse, I...More
The lodge is very well located and the rooms are big and comfortable. The outdoor Jacuzzi was not well maintained and we had to remind the staff to take care of it on a daily basis. The Jacuzzi cover needs replacement and was difficult to...More
Thank you for your review and comments raised are noted. The hot tub was used non stop due to the occupancy levels at that time. The tub is serviced each and every day, but sometimes took a little longer due to the use. Unfortunately...More
My wife and I stayed here in September and had a wonderful time. Great location on the mountainside; the room had a huge deck with a spectacular view of the valley. There was a huge spa tub in the bathroom which shared that view! Each...More
Hi from Winston Lodge & Spa.
Thank you for your review and comments, they make a whole lot of difference to the staff when they know our visitors have enjoyed their stay. Each room is slightly different and offers a different perspective of the mountain....More
We have been calling the hotel for several days in regards to our booking later in the month. Only once has the phone actually been answered (by the bartender who unfortunately was not able to help us with are booking). No messages have been returned. Are you snowed in?? This is incredibly frustrating.
11 January 2017|
AnswerShow all 6 answersHide all answers
Are you sure you want to delete this question?
Response from WinstonLodge | Property representative |
We apologize most sincerely to all those who had difficulty in trying to contact the lodge. We hope this has not created too much of a problem and wish to advise that we are now back in full operation with our... More
We apologize most sincerely to all those who had difficulty in trying to contact the lodge. We hope this has not created too much of a problem and wish to advise that we are now back in full operation with our phone system.
Once again, sincere apologies to all who may have been affected.
Are you sure you want to delete this answer?
"Choose a room in the second floor they are less noisy"