We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Cranbrook Hotel

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Cranbrook Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

294 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 292: English reviews
Start your review of BEST WESTERN Cranbrook Hotel
 Click to rate
Calgary, Canada
Reviewed 1 week ago NEW

Great hotel for cleanliness. Service is much to be desired. No late check out allowed for only certain people. When asked for an explanation, it was simply stated that too many people already have a late check out, so you can't have it. Management makes no effort to accommodate needs or to find left behind items.

Review collected in partnership with Best Western
 Report
Helpful?
Thank R3139HCneils
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your comments concerning your stay at the Best Western Cranbrook Hotel. I appreciate you taking the time to post your review and hope you will accept my apologies for any inconvenience you experienced. I have investigated your comments further and unfortunately late check outs are based on availability. Our hotel was extremely busy as a result of...

Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 21 September 2016

Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Check-in was a breeze, they had been waiting for us - or so they said. Offered some suggestions on places to eat, gave us a map of town. When mentioned a...

 Report
Helpful?
1Thank tojulesyyc
About Hotel's Favourite Review
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review and recommendation. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit! Regards Lindsay Manager

Calgary,Canada
Reviewed 1 week ago

We stayed here for our sons hockey tournament and were really happy with the room. The hotel is very clean and comfortable. The pool is small but has a waterslide which the team enjoyed for hours. We would stay here again when visiting Cranbrook in the future.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Shariff
CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your wonderful review. I am happy to hear you appreciated the spacious, comfortable rooms and that your son and his hockey team were able to enjoy our pool with waterslide. We hope to see you and your family back in Cranbrook on your next visit! Regards, Julie Biesen Guest Services Agent

Okotoks, Canada
Reviewed 1 week ago

Kinda pricey compared to the other hotels in town. But we love Best Western. Front desk was very helpful and friendly. Restaurant restaurant very pricey, with small menu, even with 15% coupon. We went to a breakfast restaurant and paid about 20% less including tip. A continental breakfast would have served us well instead of having to leave the hotel.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Floyd S
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is always valued, thank you for taking the time to share your experience. I’m happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. I’m disappointed you didn’t receive the value expected and hope we have the opportunity to welcome you back to Cranbrook. Regards Lindsay Manager

Edmonton, Canada
Reviewed 2 weeks ago

Always pleased with the level of service, cleanliness of the hotel, and personable staff! Thanks for another pleasurable stay!! Highly recommend this hotel to anyone staying in Cranbrook, you will not be disappointed! Unless you're one of those people that's never satisfied!

Review collected in partnership with Best Western
 Report
Helpful?
Thank 579jodyb
CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. We look forward to your next visit! Regards, Julie Guest Services Agent

Reviewed 2 weeks ago

I enjoyed my stay at this Best Western. besides the rather cold pool, and a little un-comfy bed it was great for the one evening I was there. The staff are professional and very helpful. Lots of great parking and the onsite restaurant was an added bonus.

 Report
Helpful?
Thank Haskbabe
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your satisfaction is very important to our team and I am pleased to read that you had a great stay in Cranbrook. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We hope to see you again soon! Regards Lindsay Manager

Harrison, Montana
Reviewed 3 weeks ago

I found our room very nice and clean and the beds were perfect. The front desk was polite and helpful. I would stay here again without doubt. Loved the shower. I can't find anything negative about the place.

 Report
Helpful?
Thank twilightnightzz
CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Cranbrook Hotel the next time you are...

Calgary, Canada
Reviewed 3 weeks ago

Everything was up to the standard expected of this chain of hotels. Staff was professional and efficient. Bed could have been a little softer. Location is unbeatable on the main strip. Could use more outdoor plug-ins for cold winter nights.

Review collected in partnership with Best Western
 Report
Helpful?
Thank G4128OHlouisc
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your review of your recent experience with us in Cranbrook. I’m happy to hear you appreciated the hotel’s convenient location and received the value expected. We look forward to welcoming you back again soon. Regards Lindsay Manager

Kamloops, Canada
Reviewed 3 weeks ago

Clean, spacious rooms. Great beds, Great internet service. Nice Newer Hotel. It has all that the business traveler needs. Easy to find and the staff are friendly and accommodating. I will continue to stay here as I use Cranbrook as a central point when I travel to this area for work.

 Report
Helpful?
Thank Graham B
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your kind review and making our hotel your home away from home. We certainly enjoy having you stay with us! I’m happy to hear you enjoyed the comfortable accommodations and received the friendly service my team strives to provide. We look forward to welcoming you back the next time you are in Cranbrook. Regards Lindsay Manager

Cochrane, Canada
Reviewed 3 weeks ago

The rooms and beds were very nice. No complaints regarding that. Since We had recently stayed in another BW where breakfast was part of the price we were surprised to find that it was not offered by your hotel. Upon our arrival we were told breakfast was not part of the price which was a surprise considering the cost of...

 Report
Helpful?
Thank yvonneharding77
CScott1019, Guest Services Agent at BEST WESTERN Cranbrook Hotel, responded to this review

Guest feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that the restaurant wasn’t able to live up to your expectations. I have passed your observations with regards to room service on to our restaurant team for further review. I am happy to hear you received the friendly...

64 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15)
Viewed
Room/Suite (4)
Viewed
Bathroom (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Room/Suite (31)
Viewed
Hotel & Grounds (4)
Viewed
Bathroom (2)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cranbrook hotels
0.5 km away
Days Inn Cranbrook
Days Inn Cranbrook
#4 of 17 in Cranbrook
203 reviews
7.1 km away
St. Eugene Golf Resort & Casino
0.8 km away
Sandman Inn Cranbrook
Sandman Inn Cranbrook
#14 of 17 in Cranbrook
94 reviews
Show Prices
Show Prices
Show Prices
1.2 km away
Model A Inn
Model A Inn
#10 of 17 in Cranbrook
64 reviews
2.2 km away
Prestige Rocky Mountain Resort and Convention Centre
1.8 km away
Super 8 Cranbrook
Super 8 Cranbrook
#6 of 17 in Cranbrook
444 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 

Additional Information about BEST WESTERN Cranbrook Hotel

Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: RM493 - RM653 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cranbrook Hotel 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Best Western, Priceline, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN Cranbrook Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cranbrook
Cranbrook Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cranbrook Hotel staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from BEST WESTERN Cranbrook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay towards the back of the hotel. Less road noise”
947grahamb, 30 Mar 2017 | Read review
“Top floor would have less for traffic noise”
yvonneharding77, 29 Mar 2017 | Read review
“No problems with room but a breakfast buffet would be a great addition.”
765robertf, 3 Feb 2017 | Read review
“All rooms seem to be about the same”
ronc105, 24 Jan 2017 | Read review
“just don't stay there”
duslbeck, 30 Oct 2016 | Read review
5 of 5