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BEST WESTERN Cranbrook Hotel

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274 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Cranbrook Hotel
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Showing 272: English reviews
Edmonton, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2016

Very nice hotel. Friendly staff but bring cash if you need to do laundry as you can't charge it to the room or use a credit card. Having to leave to go find an ATM is inconvenient. Great stay otherwise.

Review collected in partnership with Best Western

Helpful?
Thank Derek Y
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Cranbrook. Your observations regarding laundry coin have aided us in locating areas of our service needing improvement. We are currently looking into alternative arrangements, so thank you. We hope we have a chance to host your stay on your... More 

Valemount
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2016

I travel down for a weekend away. it was close to all the things i wanted to do. The place is clean and the staff are friendly. I would go back for sure. I hope they get things worked out with the tv company. some kinks need working out.

Review collected in partnership with Best Western

Helpful?
Thank Melanie S
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I apologise for the TV issues you experienced during your stay with us. Please know that we are currently in the process of updating every rooms TV directory. We... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2016

Well appointed, roomy comfortable rooms with good linens and pillows. Pool is tiny, basically a catch basin for the water slide. No hot tub. Our room was quiet, although others in our group said their rooms were a bit loud. My beef was the service at the "breakfast" restaurant. We had kids in a local sport tournament, and went for... More 

Helpful?
Thank Family_travellers_05
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for taking the time to post your comments. I’m pleased to hear you enjoyed the spacious, comfortable rooms, but do apologize for your experience at Amato’s Café. I have shared your review with the restaurant team for further review. We look forward to your next visit to Cranbrook. Candace West Marketing Manager More 

Brandon
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 April 2016

This was our 2nd stay at this hotel. The first time one year ago was pretty satisfactory. This time we ere located in a room above the front desk. Check in was very swift and friendly. The room was comfortable enough and clean. During the night the street noise was loud. It sounded like a street cleaner working around the... More 

Review collected in partnership with Best Western

Helpful?
Thank Alfred S
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your feedback. I’m happy to hear you experienced the efficient, friendly service the Guest Services team takes pride in delivering. Please accept my apologies for any inconvenience you may have been caused by the city crews working nearby. We hope to welcome you back to Cranbrook again soon! Candace West Marketing Manager More 

Penticton
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2016

Was upgraded to suite 403 for my stay and it was perfect. King bed, with great linen and pillows, 2 bathrooms couch and chair, kitchen table and a kitchenette. Was nice to have the 2 burners and pots to cook with, rather than just microwaving my food. Was far enough away from railway tracks that trains didn't bother me. Staff... More 

Helpful?
Thank iheart2travel_8
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for making us your choice hotel in Cranbrook and for sharing your experience. I’m happy you enjoyed the upgraded room’s amenities and received the friendly, helpful service the team takes pride in. We look forward to seeing you again soon! Candace West Marketing Manager More 

Winnipeg, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 March 2016

Having travelled to Cranbrook regularly for work, I found myself disappointed by the hotel choices in town. In the summer I decided to stay at the Best Western, and it was hands down the best stay I've had in town. The room was clean, the staff was friendly and the location is very central. The only disappointment was the lack... More 

Helpful?
Thank Lisa S
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for posting your review. It’s great to hear you had “the best stay” with us on your recent visit to Cranbrook. I’ll be sure to pass your compliments along to the team, they will be pleased to hear their efforts are appreciated. We hope to see you on your next visit! Candace West Marketing Manager More 

Kelowna, Canada
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2016

Traveled to Cranbrook this past weekend and stayed at this newer hotel. Staff very accommodating to our needs..Thank you Dee and Jessica. We needed rooms for 2 nights, 5 adults and 5 children. Due to the circumstances for our stay, we were offered a good nightly rate. We had a king suite, which was huge. Two bedrooms, 2 bathrooms, pull... More 

Helpful?
Thank Barbara C
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your wonderful review. I’m glad you had a pleasant stay and enjoyed the spacious, comfortable rooms. I will be sure to pass your thanks along to Dee and Jessica, they will be happy to hear you had a memorable experience. We look forward to seeing you back in Cranbrook! Candace West Marketing Manager More 

Mukilteo, Washington
1 review
Reviewed 17 February 2016

Hotel advertises a restaurant, which is does not have. It only has a nook, open only for breakfast. The walk to restaurants it recommends are across a four lane busy road. At check in the computer would not read our Best Western rewards card nor our credit card. The room was nice, but the morning in room coffee service was... More 

Helpful?
Thank tedandena
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

We value guest feedback as it is a vital tool to improving our service and hotel, thank you for posting your review. Please accept my apologies for the challenges you encountered during your stay. We hope to have the opportunity to welcome you back to Cranbrook for a superior experience. Candace West Marketing Manager More 

Carstairs, Alta
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 February 2016

Looks like a newer place, great little restaurant. Nice rooms and a great pool. Lots of parking for large vehicles. Comfortable beds, lousy shower head though, it was more like a sand blaster.... Friendly staff. A little disappointed that they were not that full and as a diamond club member I was not offered the upgrade that others do. But... More 

Helpful?
Thank SF222
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for sharing your experience. I'm delighted to hear you enjoyed the comfortable beds and culinary offerings from Amato's Cafe. We hope to see you in Cranbrook on your next visit! Candace West Marketing Manager More 

Surrey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2016

I found this hotel to be fairly new. The staff were very friendly yet professional. I never used the pool & exercise room however it did look clean and very nice. The room was very spacious and extremely clean. The internet worked great and quite fast.

Review collected in partnership with Best Western

Helpful?
Thank Michael G
PrestigeHotels, Marketing Manager at BEST WESTERN Cranbrook Hotel, responded to this review

Thank you for your review. I'm pleased to hear you enjoyed the spacious rooms and received the professional, friendly service the team in Cranbrook takes pride in delivering to guests. We look forward to welcoming you back again soon! Candace West Marketing Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
A combination of superior service and friendly hospitality, this hotel can accommodate the most discerning business or leisure traveller. Guest rooms feature deluxe furnishings, amenities and complimentary high speed internet. For an extended stay, select from 1 or 2 bedroom kitchenette suites. Onsite features include indoor pool with waterslide, fitness centre, outdoor patio, games room, Business Centre and café. ... more   less 

Additional Information about BEST WESTERN Cranbrook Hotel

Address: 1019 Cranbrook St N, Cranbrook, British Columbia V1C 3S4, Canada
Region: Canada > British Columbia > Kootenay Rockies > Cranbrook
Price Range: RM473 - RM589 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cranbrook Hotel 2.5*
Number of rooms: 94
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Also Known As:
Best Western Cranbrook
Cranbrook Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cranbrook Hotel staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Cranbrook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just don't stay there”
 of 5 bubbles duslbeck, 30 Oct 2016 | Read review
“Ice machines on st and 3rd floors.”
 of 5 bubbles CherylB627, 20 Sep 2016 | Read review
“Make sure you book ahead. Get a reservation.”
 of 5 bubbles redcoat70, 5 Sep 2016 | Read review
“Ask for a free upgrade. Get a suite, if you can.”
 of 5 bubbles joycew916, 10 Aug 2016 | Read review
“Ask for a room towards middle to rear of hotel”
 of 5 bubbles myran845, 27 Jun 2016 | Read review
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