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BEST WESTERN The Westerly Hotel

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566 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Vancouver, Canada
Level Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

I don't know how sites have this hotel as 4 star. As soon as you walk in the front door you are hit with an old smell. Room was OK and clean. Luke warm water for bath. Great comfy bed. The biggest issue was party people above, laughing , jumping , singing. Called front desk at 4 am and they... More 

Helpful?
1 Thank Kim S
1 review
Reviewed 1 week ago via mobile

The staff are all very friendly and willing to go the extra mile. I have been regularly staying in this hotel over the past 2 years and every stay is a wonderful. Room is alway clean and beds are comfortable. Great sleep every night

Helpful?
Thank Karl O
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Karl O Thank you for your loyalty. We appreciate that you have chosen us for your stays in Courtenay. We always get complimented on our wonderful staff. They do go the "extra mile" as you said. It is our pleasure to provide you with a clean and comfortable room on a consistent basis. That is our goal. More 

West Vancouver, Canada
1 review
Reviewed 1 week ago

Would stay again. Good breakfast coupons, takes $7 dollars off any purchase. Good internet connection. Comfortable bed. Clean and spacious room. Fast check-in and check-out. Thank you for the upgrade. It was a very nice stay!!!

Review collected in partnership with Best Western

Helpful?
Thank corneliay2016
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear corneliay2016 Thank you for staying with us and then writing a wonderful review about the hotel and our services. We really appreciate that you mentioned the comfort and cleanliness of your room. Our front desk staff is efficient and friendly so it makes for a welcoming and smooth transition from your travels to your room! We hope to see... More 

1 review
Reviewed 3 weeks ago via mobile

I'm a pilot with a local airline and I stay at the Best Western in Courtenay about once a week. It's practically my second home. This is by far the the best hotel I stay at for work. The service is amazing. Tyler at the front desk is always helpful and makes me feel at home. Try the canoe burger... More 

Helpful?
Thank skydude77
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear skydude77 This is a wonderful review and we are very grateful for it. Our staff try so hard to make people feel at home and go the extra mile to let you know how much we appreciate you making us your choice when staying in Courtenay. We appreciate your loyalty and business and love our repeat customers as we... More 

Vancouver, Canada
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 3 weeks ago

Do you ever feel when you walk into a hotel that although at first glance it might be ok , in reality you might get cooties? I call that the "cootie factor" and this place has it. It was obviously built in the late ' 70s by the still present globe light fixtures, ancient elevator, painted wooden doors, popcorn ceilings... More 

Helpful?
Thank coffeechik
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Coffeechik First off I am sorry that our hotel was not a good fit for you. However I was glad to hear you found the room clean and the bed comfortable. The two most first and foremost things important to a good sleep and positive stay. I just drove down through the USA and stayed solely at Best Westerns.... More 

Alert Bay
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Whether you are staying at the hotel or another, or living in the Comox Valley: I definitely recommend trying the dinner buffet. It's a great value, and the food and service are really good. We especially loved the mussels.

Review collected in partnership with Best Western

Helpful?
1 Thank Maureen W
debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Maureen W We are delighted that you enjoyed the dinner buffet and have let others know through TripAdvisor! We look forward to seeing you again soon. More 

Edmonton, Canada
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2016 via mobile

We went to the central Vancouver Island for a week long retreat and the Westerly was our base. We staid in the new mountain side wing and it was a worthwhile upgrade. Newer, quiet and well appointed, definitely a Plus. The meal vouchers more than made up for the lack of a free breakfast... you could spend them any time... More 

Helpful?
Thank Haythornetravel
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Haythometravel I am so glad you made us your choice as a base for your holiday. The Courtenay/Comox Valley is beautiful! So much to see and do. We appreciate the compliments to our hotel as well as staff! I hope you will come and stay with us again. More 

Edmonton, Canada
2 reviews
Reviewed 15 October 2016

Rooms are very large, more pillows than needed. Our room was very quiet. Rain against the windows didn't affect sleep.Terrific service in the dining room for all our meals, as we ate all our meals there except once. Had a fridge for evening snacks. Excellent service by all members of staff.

Review collected in partnership with Best Western

Helpful?
Thank Byron W
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Hi Byron W Thank you for staying with us and thank you for writing about us on TripAdvisor in such a complementary way!! The staff always appreciates getting complimented as they tend to have a habit of going out of their way to make people feel as comfortable as possible. Please visit us again! More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 October 2016 via mobile

Disappointing! I booked this hotel for a one night stay through Priceline's "Express Deal" as a 4-star hotel. I have been to Courtenay many times and I was only aware of 1 hotel in town that would come close to a 4-star score....... I was not expecting this hotel to be revealed as the secret "4-star" facility. This hotel is... More 

Helpful?
1 Thank Hound103
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Hound 103 Thank you so much for the positive comments regarding our staff! About booking through 3rd parties such as Priceline, we have no control over how they rate hotels. We are rated a 3.5 star hotel by BCAA and Star Quality. As you can well understand our staff is put in a hard place to deal with these... More 

Calgary, Canada
1 review
Reviewed 10 October 2016

A huge shout out and thank you to Michelle, who managed to accommodate 19 students and 2 chaperones, who were unexpectedly stranded in Comox when their flight was cancelled at the last minute and on a long weekend too. Great service and a great stay.

Helpful?
Thank anugara
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear anugara Thank you, thank you for the great shout out to Michelle and all our staff for scrambling to make your unexpected stay a great experience. We appreciate you choosing our hotel. Please come again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Flying Canoe West Coast Pub
Flying Canoe West Coast Pub
Cuisines: International, American, Bar, Pub, Canadian
Westerly Restaurant
Westerly Restaurant
Cuisines: International, Canadian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 

Additional Information about BEST WESTERN The Westerly Hotel

Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Region: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Price Range: RM375 - RM608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN The Westerly Hotel 4*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Priceline, Expedia, Booking.com and Cheap Tickets so you can book your BEST WESTERN The Westerly Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Hotel Style:
#1 Green Hotel in Courtenay
#1 Business Hotel in Courtenay
#4 Family Hotel in Courtenay
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Westerly Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN The Westerly Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles Y8221QQkims, 20 Nov 2016 | Read review
“we enjoyed looking at the nightlights from our 4th floor window.”
 of 5 bubbles poad59, 5 Oct 2016 | Read review
“The inside rooms of the annex are quieter above or below the 3rd level”
 of 5 bubbles Bruce_Raynor, 28 Aug 2016 | Read review
“Rooms on the north side are away from the main street.”
 of 5 bubbles notdex, 24 Aug 2016 | Read review
“Try to get them to give you a room away from the Bridge.”
 of 5 bubbles Tripadviser15, 11 Jul 2016 | Read review
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