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BEST WESTERN The Westerly Hotel

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BEST WESTERN The Westerly Hotel
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591 Reviews from our TripAdvisor Community

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Showing 581: English reviews
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Burnaby, Canada
Reviewed 1 week ago

There are good things about the Westerly - location, staff, restaurants etc but be careful of the room you choose. 508 and all the even numbered rooms in the new wing face on to an ugly concrete wall. The odd numbered rooms have a much better view. 508 is the wheelchair room and while it would be great if you...

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Helpful?
Thank Kate181793
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Kate181793 Thank you for the compliments to our staff, location and restaurant facilities! Also thanks for the mention of the good wifi, working area and towels. We are sorry to hear you weren't too happy being in the special needs room. Sometimes we need to use them if the hotel is full and the room hasn't been booked. It...

Victoria, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Hi Again: I would like to review the Best Western Westerley Hotel in Courtenay, BC. My wife and I and our two home stay students stayed here for one night with our dogs in a pet friendly room. I must say we enjoyed the Hotel immensely, and the staff were very hospitable and courteous. The rooms were very nice as...

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Helpful?
Thank chrisslater2015
About Hotel's Favourite Review
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear chrisslater2015 Thank you for such a wonderful review!! We especially liked that your dogs enjoyed their stay as well! You mentioned our best asset; our staff. They always go out of their way to make you feel at home. The many facilities at our hotel such as ski storage, games room, pub, restaurant and liquor store along with the...

Nanaimo, Canada
Reviewed 1 week ago via mobile

Staff are helpful and competent, but much of the hotel remains seventies-ish. The photo on here is of the new building, the rest of the hotel is much more dated. The hotel seems to attract smokers, so you walk through clouds of smoke at every entrance. The ski and base crowds seem to party a lot, so sometimes a bit...

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Helpful?
Thank TomHlavac
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear TomHlavac Thank you for writing about us on TripAdvisor! The older part of the building will be going through a remodel soon so we can update the older part to come into line with the new wing. It is a large establishment and takes time to re do the whole building but we are on that route. Thank you...

Powell River, British Columbia, Canada
Reviewed 1 week ago

We've been staying here for over ten years and have always had a positive experience. Best Western is consistent with their quality and cleanliness of rooms, outstanding and courteous staff, great food selection and amenities. Best Western is always our preference.

Review collected in partnership with Best Western
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Helpful?
Thank Shayne F
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Shayne F We are so glad you like the consistency of our quality and cleanliness of our rooms. As you mentioned our staff is OUTSTANDING and always makes our customers feel at home. Thank you for recognizing their attention to detail. The nod to our food services and amenities is greatly appreciated! Cheers!

Chilliwack, British Columbia, Canada
Reviewed 4 weeks ago via mobile

Last minute booking and pleasantly surprised. Stayed in very old rooms but clean! So much cleaner than a motel up the street! Facing the river the rooms are rediculously loud so I would advise finding a room that doesnt face the river traffic. Staff very accomedating for early check in.

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Helpful?
Thank Bradley W
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Bradley W Thank you for taking the time to write about us. We appreciate your nod to our housekeeping. They work extremely hard to make our rooms VERY clean. I feel that is one of the most important aspects of a stay. Our staff likes to accommodate our clients in any way possible. We are glad we were able...

Reviewed 20 March 2017

Great staff, amenities, restaurants and bars. We enjoyed outselves at our stay. Thanks for the great service. Food was great, nice having a liquor store on site aswell, that was nice. Rooms were clean and very roomy.

Review collected in partnership with Best Western
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Helpful?
Thank RickFurtado
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear RickFurtado It seems we were able to tick off all your boxes! Thanks so much for the glowing accolades! We really appreciate them. We look forward to seeing you again!

Angus, Canada
Reviewed 18 March 2017

I stayed at this hotel for two weeks while teaching a course in Comox. The rooms were modern and very well kept, and at the end of each day I came back to a thoroughly cleaned and made up room. During my stay, I had a chance to meet with the cleaning staff member, who took care of my room,...

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Helpful?
Thank Colin1062
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Colin1062 First of all thank you for such a glowing write up about our hotel, staff and services. The Courtenay/Comox area is beautiful and I am glad you had a chance to explore a bit of it while here on business. Our staff is always willing to help make everyone's stay a little extra special and they strive to...

Toronto, Canada
Reviewed 15 March 2017

I stayed at the Westerly Hotel for one night whilst in the area visiting family. Having grown up in the area and since moved away many years ago, I've always known of the property through the years and I was surprised to see that it had become a Best Western property with what appeared to be renovations and and addition...

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Helpful?
Thank Neil791
Managing O, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Neil791 Thank you for choosing our property to stay at during your visit back to Courtenay. We put the new wing on the hotel a while ago and it houses the superior rooms. The original part of the building is older and therefore the rooms are at a lower rate. Cleanliness is one of the most important factors in...

Comox, Canada
Reviewed 12 March 2017

We stayed here at the end of February for 5 nights due to a flood in the house. Michelle checked us in and gave us excellent service throughout our entire stay. She also fixed a major mistake from another employee that we would have missed completely. The other person that was excellent had an Australian accent and a wonderful sense...

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Helpful?
Thank Karla U
debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Karla U The staff at the Westerly are our greatest asset and thank you for acknowledging them. I will pass along your compliments to them. It was very disappointing for us and our guests to have the pool heater broken. These things are out of our control and we do everything we can to get them fixed as soon...

Bonnyville, Canada
Reviewed 9 March 2017

We stayed Ina handicap room was goo. The beds were comfortable, we often didn't leave our room in till late afternoon. I was surprised to find it cleaned. Always willing to acomidate ant devil needs I had.

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Helpful?
Thank Tammie M
debbiebrowning, Managing O at BEST WESTERN The Westerly Hotel, responded to this review

Dear Tammie M Thank you for a wonderful review and taking time out to write it! The staff are always more than happy to do anything to make your stay more enjoyable. We have had great reviews about our handicap rooms. It is wonderful that you find our beds comfortable. Thanks again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Flying Canoe West Coast Pub
Flying Canoe West Coast Pub
Cuisines: International, American, Bar, Pub, Canadian
Westerly Restaurant
Westerly Restaurant
Cuisines: International, Canadian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 

Additional Information about BEST WESTERN The Westerly Hotel

Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Region: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Price Range: RM392 - RM670 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Westerly Hotel 3*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, Cheap Tickets, Best Western, Priceline, TripOnline SA and HotelQuickly so you can book your BEST WESTERN The Westerly Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Hotel Style:
#1 Green Hotel in Courtenay
#1 Business Hotel in Courtenay
#4 Family Hotel in Courtenay
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Westerly Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN The Westerly Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“views from the even numbered rooms in the new wing are terrible”
Kate181793, 21 Apr 2017 | Read review
“Suggest asking for a westerly room if you want a nice view of the mountains”
Colin1062, 17 Mar 2017 | Read review
“Stay away from Chalks side if you have kids. There are drunks everywhere and you have to get past them to get to your room”
66karlau, 11 Mar 2017 | Read review
“Go somewhere else”
Gramma57, 7 Mar 2017 | Read review
“Pay the extra to get a renovated room”
Victoria_BCTall_Guy, 25 Jan 2017 | Read review
5 of 5