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Hilton Vancouver Metrotown

1,543 reviews
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Traveller (298)
Room & Suite (130)
Dining (32)
Overview
  • Excellent45%
  • Very good37%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“lap pool”(35 reviews)
“sky train”(142 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Hilton Vancouver Metrotown
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,543)Write a Review
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649
528
197
48
36
Show reviews that mention
All reviewsthe executive loungelap poolsky traincrystal mallfood courtacross the streetasian marketself parkinghuge mallshopping mallmetro townchinese foodunderground parkingpublic transportationone bedroom suiteconvenient locationmetrotown
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1 - 5 of 1,458 reviews
Reviewed yesterday

Was staying for business and this hotel was located well. I normally stay downtown, but this is closer to my work location. The neighborhood is okay - not great for walking (at least by comparison to downtown). I have to say the staff were incredibly...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank johnmrs2018
Hotel's Favourite
Reviewed 3 weeks ago

I am here every week for work. The rooms are always well maintained. The staff are friendly and work very hard to make sure all of my needs are accommodated. This morning the staff in the Reflect Restaurant were amazing as they organized everything from...More

1  Thank Darryl R
Response from Sergio M, Guest Relations Manager at Hilton Vancouver MetrotownResponded 1 week ago

Dear Darryl R, Thank you so much for the 5 star review and for sharing it with the TripAdvisor community. Your feedback is very important to us, especially when coming from a frequent Diamond member, like yourself. As there are many options for accommodations in...More

Reviewed 1 week ago

Just spent a night at the Hilton Vancouver Metrotown. Very nice place about a 3-5 minute walk from the nearby Metrotown station of TransLink's Skytrain Expo Line. Which is about 15-20 minutes (depends on where) from Downtown Vancouver via Skytrain. The hotel is also right...More

1  Thank JosefAK
Reviewed 1 week ago

Terrible customer service at the front desk, was not upgraded as a gold status member and was front desk lied to my about room availability for upgraded. Was given a room with heater broken. Breakfast was okay, but required to pay extra $4 CAD for...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Neima H
Reviewed 2 weeks ago

I was hesitant to stay outside of Downtown Vancouver when I booked Metrotown. I have never been in this area before, but the reviews said it was conveniently located next to the largest mall so I said what the heck. Over our 5 day stay,...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank mickeyc752018
Response from Sergio M, Guest Relations Manager at Hilton Vancouver MetrotownResponded 1 week ago

Dear mickeyc752018, First and foremost, thank you for sharing your raving review with the Trip Advisor community. I’m happy to hear you made the adventurous choice to stay outside of downtown Vancouver, and most importantly enjoyed your stay. We are pleased to hear you found...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$123 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$123 - US$326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (298)
Room & Suite (130)
Dining (32)
Pool & Beach (7)
Hotel & Grounds (143)
Bathroom (22)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Jongmin L
1 November 2017|
AnswerShow all 4 answers
Response from Elizabeth P | Property representative |
Hi Jongmin L, We do have an outdoor lap pool which is open during winter. The temperature of the pool is around 83 degrees Fahrenheit which is warm enough to utilize the pool during the winter months. We also have a hot... More
0
Votes
Mike S
17 July 2017|
AnswerShow all 6 answers
Response from Elizabeth P | Property representative |
Hi Mike S, The closest car rental is Avis. Its about a 5 minute walk from the hotel. Warmest Regards, Elizabeth
0
Votes
papason100
10 May 2017|
AnswerShow all 4 answers
Response from Elizabeth P | Property representative |
The hotel is located close to the Metrotown Skytrain Station. It is about a 5 minute walk. The train will take you downtown in under 20 minutes.
2
Votes
Room Tips
"You want to be a HHonors member for sure. Build up points and also pick your own room."
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"Ask for room with mountain view."
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"Best views opt for higher floors."
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"With the city so close, the higher the room the better!"
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