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Comfort Inn & Suites Surrey

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#9 of 18 Hotels in Surrey
Certificate of Excellence
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Comfort Inn & Suites Surrey
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196 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Niagara Falls, Ontario
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Quiet can depend on who else is in the hotel but can also depend on location. There is no traffic noise here and there were no loud people noises either, despite the hotel being fairly well booked up. The room was large and included a mini fridge, microwave and counter with sink. The bed was comfortable and the pillows were... More 

Helpful?
Thank Farthingales C
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It's great to see we were able to keep you comfortable throughout the stay. I'm also glad to see you were able to make good use of our location in close proximity to the Surrey Sports and Leisure Center. Thank you for you kind review and we look forward to seeing you the next time you're in town! Kind Regards,... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I have stayed at this hotel a handful of times for work purposes and it has always been a positive experience for me. The staff are very friendly and accommodating. My check in was quick and efficient. I requested a room away from the elevators and they were able to switch my room. When I would return to the hotel... More 

Helpful?
Thank Rumneet S
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your positive feedback. We are always happy to welcome back familiar faces! I have passed on your kind words to the rest of our staff and they all join me in thanking you. It is definitely helpful to all of us here to continually improve guest experiences. We look forward to... More 

1 review
Reviewed 2 weeks ago via mobile

Only giving one star because I have to. At the end of October I had something very traumatic and awful happen to me by one of the front desk guys, and I was sexually assaulted in my room. Luckily the guy got fired but I feel management doesn't really care about the issue, or even me for that matter. I... More 

Helpful?
Thank Rae-anne J
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

The Comfort Inn and Suites welcomes all feedback from guests whether it is positive or negative. Guests can be assured that their comfort and safety is our #1 priority. Management takes accusations of this nature very seriously. We suggest such allegations be reported to the authorities IMMEDIATELY. Comfort Inn and Suites cannot control the content of reviews. However, we hope... More 

1 review
Reviewed 3 weeks ago

First of all staff at front desk helpful and friendly. The Banquet Manager Ismael at the Breakfast Bar friendly and willing to make waffles for you. Our housekeeping lady Sikmann sweet and accomodating. Great place to stay!

Helpful?
Thank Carol F
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It's so great for our staff to see comments such as yours. I've passed this on and they all join me in thanking you! We're so glad you've enjoyed your stay and look forward to continuously accommodate you with superior hospitality. Kind Regards, Judy Guest Services Manager More 

Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago

Night auditor was extremely rude. I think his name was Rico or Ricardo. We drove 7 hours from central Washington and arrived late and tired with a cranky 2 year.Went to check in and accidently handed out my amex card and I asked the night auditor not to charge my Amex and charge the total on my Discover to avoid... More 

Helpful?
Thank Fatima P
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It is unfortunate to see you had such an unpleasant experience at our hotel. Our reports show that our night auditor felt threatened during that encounter with the way he was being spoken to. We take security for our staff very seriously here. Though it could possibly have been dealt with more tact, our night auditor did what he felt... More 

Seattle, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

The hotel wasn't horrible, the bed and the pillows were great and the bathroom was clean. Still, there's not a single reason to stay there twice. As has been mentioned, the area is industrial so there is no view. The breakfast was served on paper plates and the utensils were plastic (the coffee cups in the room were Styrofoam). As... More 

Helpful?
Thank HMSinWA
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you for taking the time to send us your feedback. We appreciate all the feedback we can get. Regarding the breakfast. I'm glad to see you've enjoyed the breakfast other than the plate and cutlery options. Although we have paper items in this area, we do use green practices in many other areas that you can also find at... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2016 via mobile

Our room was large and very clean and the beds were quite comfortable. We appreciated the Choice of soft or firm pillows. Our bathroom was well lit and very clean. We found the hotel quiet even though there seemed to be many guests the night that we were there. Breakfast was served by very accommodating and friendly staff and we... More 

Helpful?
Thank Thecottagebandb
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

That is wonderful to see we were able to help you stay comfortable and the pillow options helped your quality of sleep. It's also great to see our staff was able to assist you throughout the stay as well. We look forward to providing you with exceptional service again the next time you're in Surrey! Kind Regards, Judy Guest Services... More 

Ontario, Canada
2 reviews
Reviewed 12 October 2016

I have visited many hotels in British Columbia and by far Comfort Inn & Suites in Surrey; B.C. is the best!!! Ismael Gatchalian (Banquet Manager) is a truly great ambassador for this hotel...he is so pleasant every morning and truly puts a smile on your face with his small talk and radiant smile...loved chatting with him EVERY morning!!!! The rooms... More 

Helpful?
Thank Anna O
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

Thank you so much for leaving us such a positive review. I've passed on your wonderful words to the rest of our staff here especially Ismael and they also join me in thanking you. We are all so glad to have made an impact during your visit to Surrey! We look forward to greeting you with inhouse fresh baked cookies... More 

Ashland, Virginia
Level Contributor
6 reviews
4 hotel reviews
Reviewed 8 October 2016

We were originally going to stay in Kamloops but cancelled that reservation due to being too exhausted to make it there that evening. So, we were faced with finding a place in the greater Vancouver area at the last minute, a place that was affordable and decent. We couldn't really find anything in Vancouver proper so decided on this hotel... More 

Helpful?
Thank Brigitte C
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

It's so great to see we were able to leave a positive impression during your trip. We are so glad to help you stay comfortable and well charged while traveling. Thank you so much for your kind words. We all look forward to providing you with exceptional service again the next time you're in Surrey! Kind Regards, Judy Guest Services... More 

Las Vegas, Nevada
2 reviews
Reviewed 6 October 2016 via mobile

This was my Mom and I first trip to Canada and I am very pleased with my stay at the Comfort Inn in Surrey. The hotel staff was very nice and they always made my stay very comfortable. They have complimentary breakfast from 0600-1000 and it's really good. The guy who runs the breakfast, Ismael Gatchalian, is so kind hearted... More 

Helpful?
Thank stephykins
ComfortInn_Surrey, Front Office Manager at Comfort Inn & Suites Surrey, responded to this review

What a marvelous review to see! We are all so glad to have helped make your trip to Canada memorable. I have passed your messages off to Ismael and the rest of the staff here. They all join me in thanking you! We look forward to seeing you in the future and providing you with exceptional service once again! Kind... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Centrally located in an area with easy access to Vancouver and the US border, this hotel provides spacious accommodations with superior service and amenities. Guests at the Comfort Inn & Suites Surrey wake each morning with a comfortable sleep in our pillow-top beds and a delicious hot breakfast served in our dining room. You will also enjoy fast free high speed internet, in room coffee makers, daily newspaper and free parking. Our Guest Service Agents will also be pleased to direct you to wonderful local restaurants, golf, shopping, attractions and more. Also, kids under 16 stay free. COMFORT IS ALL IN THE DETAILS ... more   less 

Additional Information about Comfort Inn & Suites Surrey

Address: 8255 166th Street, Surrey, British Columbia V4N 5R8, Canada (Formerly Super 8 Surrey)
Region: Canada > British Columbia > Surrey > Fleetwood
Price Range: RM327 - RM504 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Surrey 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Inn & Suites Surrey Hotel Surrey
Comfort Inn And Suites Surrey
Hotel Style:
#8 Business Hotel in Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Surrey staff and other travellers.
2 questions
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Terrace, Canada

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Questions? Get answers from Comfort Inn & Suites Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You won't likely hear traffic no matter which room you get.”
 of 5 bubbles farthingalesc, 22 Nov 2016 | Read review
“Avoid the first floor due to road and parking lot noise.”
 of 5 bubbles TooSlim55, 2 Sep 2016 | Read review
“Great place to stay. It's comfortable and clean!”
 of 5 bubbles kidoan, 22 Jul 2016 | Read review
“Quiet rooms away from elevator.”
 of 5 bubbles smrtcar, 13 Jul 2016 | Read review
“Try to stay on the top floor.”
 of 5 bubbles 61sh, 12 Jul 2016 | Read review
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