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Civic Hotel, Autograph Collection

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Traveller (25)
Room & Suite (49)
Dining (1)
Overview
  • Excellent36%
  • Very good29%
  • Average3%
  • Poor14%
  • Terrible18%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (27)
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1 - 5 of 24 reviews
Reviewed 6 days ago

We stayed here the very first week it opened, so there were some kinks that had to be worked out. First of all, we had to move from a beautiful corner room to a regular room because the corner rooms didn't come with a desk....More

Thank Mary Jo N
Response from Jonie T, Director of Rooms at Civic Hotel, Autograph CollectionResponded 4 days ago

Dear Mary Jo N, I truly appreciate the time you took to write us a review. We are currently working on adding full working desks in all rooms soon. We only currently have them in our Queen/Queen and some King Room type. Kindly request during...More

Reviewed 1 week ago

Let's start with the elephant in the room... the hotel rooms have 'passive cooling' (aka no a/c). There I said it. If the ambient temperature is normal (below 80f / 30c) then all is good. If the temperature is high then it can get uncomfortable....More

Thank PSA900
Response from Jonie T, Director of Rooms at Civic Hotel, Autograph CollectionResponded 1 week ago

Dear PSA900, We greatly appreciate the time you took to review our property in regards to your stay. We look forward to welcoming you back soon!

Reviewed 1 week ago

The Good: Nice staff. New modern design. Restaurant onsite. Good food. The Bad: No AC. Seriously!! It was horrible. It was miserable. The cheapest fan possible was their alternative and it was useless. Couldn't sleep or rest, just melt. Even roadside motels offer these basics....More

Thank Hawks77
Response from Jonie T, Director of Rooms at Civic Hotel, Autograph CollectionResponded 1 week ago

Dear Hawks77, Our sincerest apologies for the sleepless stay you described during your most recent visit due to our passive cooling system. We take your concerns about the temperature seriously and are working towards stablizing our system. We do appreciate the positive feedback about the...More

Reviewed 2 weeks ago via mobile

Horrible stay. No Ac and very noisy. Staff cannot do anything about it. Rooms are nice and clean. Restaurant is luxurious but all that aside the overall experience is poor at best. You can hear the sky train and carsat proximityMore

1  Thank Grondin M
Response from Jonie T, Director of Rooms at Civic Hotel, Autograph CollectionResponded 2 weeks ago

Dear Grondin M, I'm terribly sorry to hear that your stay did not meet your expectations. Rest assured that we are working to improve our cooling system and your feedback is much appreciated. Should you wish to discuss your stay further, please do not hesitate...More

Reviewed 2 weeks ago

Nice hotel but it is NOT air-conditioned. They are quick to tell you that they are "Eco-Friendly", which means they could care less about guests. DO NOT RECOMMEND. They offered up a noisy fan for the room that blew hot air around. Are you kidding...More

1  Thank Ken S
Response from Jonie T, Director of Rooms at Civic Hotel, Autograph CollectionResponded 2 weeks ago

Dear Ken S, Sincerest apologies for the poor experience. I'm deeply saddened to hear about your impression about my colleagues. We do care about our guest experience, and would like to ensure you are heard with the concern you raised regarding the temperature in your...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hotel Amenities
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Details
Price range
US$139 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Trendy Hotel in Surrey
#10 Quaint Hotel in Surrey
#13 Mid-range Hotel in Surrey
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$139 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Trendy Hotel in Surrey
#10 Quaint Hotel in Surrey
#13 Mid-range Hotel in Surrey
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (25)
Room & Suite (49)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Eric C
4 June 2018|
Answer
Response from Jonie T | Property representative |
Good evening Eric C, No, we do not have coin laundry service within the hotel, but can offer information about places nearby. For your convenience, we work with a third party provider offering valet laundry service for our... More
1
Vote
Toughlove24
30 April 2018|
Answer
Response from Jonie T | Property representative |
Hello Toughlove24, Thank you for the inquiry. Self park fee is $12 inclusive of taxes and Valet parking is $23 inclusive of taxes. These fees are charged on a per night basis. Please note that the overnight parking is... More
0
Votes
Room Tips
"Rooms facing the town hall and library are probably quieter, but rooms on the back have views of the..."
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"The room numbers ending 14 or 15 have a 180 panoramic view."
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"If you want a good room, choose another hotel."
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"Stay away!"
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