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4.5
#2 of 3 hotels in Castletroy
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The 4* Castletroy Park Hotel is ideally located at the gates of the University of Limerick, and just over 2 miles from the hustle and bustle of Limerick City Centre. The new "Culture Factory" venue is just a few minutes' walk from the hotel. With its newly redesigned interior, there has never been a better time to rediscover the elegance of Castletroy Park Hotel. Contemporary chic, served up with a traditional twist, ensure that our guests sample a taste of luxury. Whether it is our renowned Afternoon Tea in the Garden Room, delicious dining in McLaughlins Restaurant or the Brasserie, your taste buds will be tickled. Offering complimentary car parking and Wi-Fi, the hotel is consistently the first choice for meetings and conferences in Limerick. State of the Art equipment and lighting ensure that all events are sure to Wow! The newly renovated bedrooms offer a sense of charm, a taste of elegance and an abundance of style. Offering a variety of room types, a comfortable night's sleep is guaranteed. The hotel also offers extensive Leisure Facilities, including a fully equipped gym, Swimming Pool and Beauty Rooms. Other attractions within close proximity to the hotel include - The Hunt Museum, Thomond Park Stadium, Crescent and Parkway Shopping Centres, Limerick Racecourse, and Limerick Milk Market. All major credit cards accepted. Limerick is the perfect base when it comes to visiting the west of Ireland, all within an hour and a half from Limerick you could be enjoying visiting Galway, shopping in Blarney, walking along the lakes of Killarney, viewing the Burren, or visiting castles and abbeys in south Tipperary. Lough Derg, Ireland's pleasure lake, is renowned for game and course angling, boating, sailing, windsurfing and skiing.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in Castletroy Park, the hotel garners praise for its professional staff and vibrant atmosphere, enriched by live music that, while cozy for many, can occasionally impede a peaceful night's sleep. The dining options and room comfort are highlights, although some visitors suggest that cleanliness and maintenance could be enhanced, notably within leisure facilities and bathrooms.
While opinions on value vary, with some guests considering the pricing fair, others feel improvements are necessary to justify the cost.
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Professional
Amenities
Underwhelming
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We went to the Castletroy Hotel for our wedding anniversary this week and our experience was delightful and we highly recommend.
Covid-19 First things first let’s get the Covid business out of the way, we were a bit nervous initially because of the pandemic and strange times we are Living in, but we needn’t have worried. The hotel management have social distancing well under control in all areas. The rooms were clean and comfortable, the public area are kept very clean with social distancing arrows to help you stay within the health guidelines. the cutlery in the dining areas are individually wrapped. Tables are socially distanced. All staff wear masks. The pool and jacuzzi is open and must be booked in 45 minute time slots (the sauna and steam room have not reopened yet). Your temperature is taken as you arrive to book in so everything from a Covid management standpoint, they could not do anymore.
Covid aside. Beds are comfy, and clean. Everything you need is in the Spacious room. Hotel on the whole has nice decor and well maintained. The outdoor area is lovely for a quiet drink by the fountain. The food! Wow! The food is so good. Excellent quality. Dinner in the restaurant should not be missed, generous portions and simply excellent presentation and definite compliments to the chef/s. Just delicious! We had pâté, steak, Asian chicken, lemon curd pavlova and ice cream. We literally could not leave anything behind us, just excellent. Breakfast was also excellent and very high quality.
Staff A special word of mention to the staff. So professional, one step ahead all the time! Anticipating what you might need and at your side with it before you might ask. From the lady who greeted us as we arrived, to reception, waiting and bar staff and breakfast, all were so highly skilled and well trained it is a credit to whomever manages and trained them. Special mention to Michael in the bar who just made us feel so special and went out of his way to be helpful when he realised I did not drink alcohol, he made mocktails and made the experience very special. Brilliant barman. We also thought Jack was so friendly and very skilled and professional in all our dealings with him. We’d love to mention everyone if only we knew their names as they were all excellent and a firm reason that we would recommend and return.
All in all, a very satisfactory and pleasant night away. Nothing to fault.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea, General Manager at Castletroy Park Hotel
Responded 16 Jul 2020
Dear Celtic Hawthorn What a fantastic review this is to receive from you and thank you for taking the time to place this review. You have gone to great detail on the aspects of your stay which is detail which is of benefit to us from a customer point of view so thank you. Yes covid preparation we have taken to a high level but once the guest as you have mentioned who is "nervous" comes away with the safe feeling you have then it is effectively mission accomplished for us. Thank you for the mentions you have given the various members of my team and i will pass on your compliments to them. Both Jack & Michael are valued members of the team. We look forward to welcoming you back in the future Kind Regards
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Lovely modern hotel where service is second to none. Breakfast was perfect, buffet style, food refreshed regularly, wasn’t allowed to congeal or dry out. We had booked a premier suite, well worth it, kitchen area was adequately equipped. There is only one downfall this hotel has and it’s the reason for my review title. I challenge the management to find a member of staff who measures 5’3” (same as me) and ask them to sample life as a guest in this hotel. Within the apartment there is nothing to stand on, but the switch for the heated towel rail is only just reachable on tip toes. (Not a major you think, but it is when I move into room servicing) The crockery is very difficult to remove, I ended up taking each piece out bit by bit as the cupboard is so high. The microwave is dangerous to use as my photos demonstrate. There are quite a few options for seating in the restaurant areas but all of them resulting in me feeling like a child at the dinner table, the seating was very low and when cutting my food my elbows were horizontal to my shoulders! I managed to find cushions and I observed other people doing the same. Re: room servicing. It should be noted that the suites are only serviced every 3 days, it costs 20 euros if you wish your room to be serviced. Hence the need to be able to dry your towels. You are encouraged to recycle but there isn’t adequate bins to allow for this, our rubbish soon piled up as there wasn’t a suitable bin in the kitchen.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip:Spar across the road
Lidl around the corner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Kenny, General Manager at Castletroy Park Hotel
Responded 16 Jul 2022
Good Afternoon, Many Thanks for taking the time to review your recent stay here with us We are delighted to hear that you enjoyed the service provided and the breakfast each morning. I will take on board your comments in regards to the height of items in the Suites and will look into this with the maintenance team. We would have been happy to offer assistance if we would have know and came to a resolution for you during your stay Hopefully we will welcome you back to us again in the near future Kindest Regards, Melissa Kenny Hotel Manager mkenny@castletroypark.com
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As a Party of 8 adults away for our 11 year Wedding Anniversary we just spent 2 nights of the August Bank Holiday away in the Castletroy Park Hotel, We cant complement enough how well this Hotel is run from the moment you arrive to check in the level of Customer Service you receive is excellent and the amount of thought that's been put into running the Hotel as well as keeping everyone's Safety at the top of there priority is exceptional.
The Rooms are beautifully finished to a very high standard and Beds are extremely comfortable. We had food and drink in the hotel on both evenings in both the the Brasseire Bar and the McLaughlin's Restaurant and the Food and Service was excellent on both occasions, The atmosphere in the hotel was great and the staff were extremely helpful and catered for all our needs from start to finish. A special mention must be made for Noel and Sarah who both work in the Brasseire Bar section of the Hotel as there level of customer service was second to none and there genuine desire to ensure you where looked after was clear to see by all as no request was to much and they went about there busy work always with a smile on there faces.Well done.
This was our second time to stay at the Castletroy Park Hotel and prior we stayed with children and the stay was also exceptional then,this Hotel caters for all types of breaks away so would be highly recommended and we will definitely be back to stay here again very soon.
Thanks again to all the Staff and Management at the Castleroy Park Hotel for giving us an Anniversary Stay-cation to remember.
Sean.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip:If traveling with children the Suites are excellent and great value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea, General Manager at Castletroy Park Hotel
Responded 22 Aug 2020
Dear Guest Thank you for much for taking the time to place a review on the Castletroy Park Hotel & for your feedback. You have given a fairly detailed review of the Hotel which is all very nice to read and thank you for your compliments. I havel also passed your thanks to Sarah & Noel they were delighted with the mention. Looking forward to welcoming you back again in the future. Kind Regards Fiona O Shea Stack
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I have stayed in the Castletroy multiple times due to it’s location and it can be very hit and miss. We got a horrible room this time really uncomfortable beds strings sticking up and over all shabby and dusty. On day two spoke to receptist to see if we could get a more comfortable bed and she offered us a room a few doors down and gave us a key saying go checked the bed... they were as bad. So dropped back down the key and explained they were the same poor mattresses the reception said yeah they are all the same no further help so we gave up and definitely wouldn’t return for the price we paid the least you can expect is a decent mattress and a clean room. All the mattresses definitely are not the same but reception where overall unhelpful. Food in bar is mediocre and floor was so dirty and the staff continued to just walk over the dirt. Stains on pillows on the bed. Completely disappointed for a guaranteed good night sleep in a clean environment stay elsewhere.
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Date of stay: February 2020Trip type: Travelled with family
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Response from Aidan Donohue, Guest Services / Front Office at Castletroy Park Hotel
Responded 27 Feb 2020
Good Afternoon, Thank you for taking the time to leave a review of the Castletroy Park Hotel & Suites. I was disappointed to read you were not fully satisfied with your recent stay with us. I will be sure to pass your comments onto the management team here for review. I do hope this will not deter you from visiting the Castletroy Park Hotel again soon. Best Regards, Aidan Donohue
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I visited this hotel recently to catch up with some friends and we had an fantastic time. We felt that health and safety was a priority at all times. A thermometer was at reception for taking temperatures, tables in the bar and restaurant were well spaced out and the staff made us feel safe at all times. Bar food was excellent, our room was spacious and so comfortable. We ate dinner in the restaurant that night and it was fabulous. Table service was excellent and the delicious cocktails flowed! Will definitely visit again!!
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea Stack, General Manager at Castletroy Park Hotel
Responded 1 Sept 2020
Dear Fin76 Thank you for taking the time to place a review on The Castletroy Park Hotel and for your compliments. We have put a lot of work and emphasis into our Infection Control in the Hotel in order to ensure our guests feel safe while with us and the feedback is that we have achieved this which is very satisfying for both my team and I. Thank you also for your compliments on the restaurant, food and service and most of the the cocktails. Looking forward to welcoming you back in the future Kind Regards
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We stayed 2 nights, one night in an apartment suite and one night in a terrace suite, both are fabulously decorated and spacious with air conditioning and both rooms spotless.
There is a beautiful courtyard garden to sit out in, we had dinner in the bar and it was lovely and cooked to perfection. All staff are very friendly and chatty whilst following social distancing guidelines.
Would highly recommend and look forward to coming back!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea, General Manager at Castletroy Park Hotel
Responded 22 Aug 2020
Dear Janice Thank you for taking the time to place a review on The Castletroy Park Hotel and for your feedback. Thank you for your compliments on my team, food & service. We look forward to welcoming you back in the future Kind Regards
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First time staying away since the pandemic. The Castletroy Hotel was very good in relation to enforcing coins regulations. The hotel is excellently kept and is really a up market hotel. It was never in my radar to stay there before but due to business I had to stay here. In future if I have to stay in Limerick the Castletroy will be my first option. The bedroom were in great condition, TV had a wide variety of channels and the bathrooms were spotless. Breakfast in the morning was very controlled and the servers were courteous.
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Date of stay: September 2021Trip type: Travelled on business
Room Tip:Parking is is plentiful but the majority of the parking is away from the hotel, but I would not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea Stack, General Manager at Castletroy Park Hotel
Responded 12 Oct 2021
Dear Guest Thank you for taking the time to place a review on The Castletroy Park Hotel. Thank you for your compliments in relation to our infection control, cleanliness of the Hotel & amenities. We look forward to having you as a return customer at a future date when you are in Limerick. Kind Regards
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We had a lovely stay at the castletroy park hotel , it was very relaxing and comfortable we were greeted by a lady in reception who was so helpful and polite and friendly made us feel so welcomed . We also had a tasty meal in the restaurant where our waiter entertained us for the evening! Great location, would 100% recommend this hotel to everyone. Will return!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea Stack, General Manager at Castletroy Park Hotel
Responded 25 Oct 2020
Dear Karen Thank you for taking the time to place a review on The Castletroy Park Hotel and for your compliments in relation to the friendliness of my team and your evening meal in our McLaughlin's Restaurant. Looking forward to welcoming you back in the future Kind Regards
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Stayed at the Castletroy Park Hotel as a last minute getaway and enjoyed it. The staff are very good and the rooms are kept very clean and Tidy. The hotel is well located with walking areas and shops nearby. We ordered room service for dinner when the food arrived no condiments were delivered (possibly due to current precautions) the food was very nice and arrived hot. we preorderd dinner for 8pm and it was delivered dead on 8pm. Breakfast seemed a bit of a mess and disorganised, service seemed slow, of course again this could just be teething issues in the current climate but the staff were brilliant and this facility is always brilliant.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea, General Manager at Castletroy Park Hotel
Responded 24 Aug 2020
Dear Anthony Thank you for taking the time to place a review on The Castletroy Park Hotel. Thank you for your feedback which i will take on board also in relation to breakfast and discuss with my team. I'm delighted you enjoyed your meals with us and that you found our rooms clean & comfortable. Covid has brought new challenges for our industry which we are reviewing weekly in house but its important we do this well for our customers and staff alike. Looking forward to having the opportunity to welcome you back in the future. Kind Regards
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We stayed in the new family suites. Lovely rooms with lots of space but not what I would call a suite. When we boomed we thought it had a separate space but its is just the same as any family room but with a kitchenette. The staff were lovely, very welcoming and helpful. More sanitizing stations needed with the times that we are in. Pool is nice but could do with more sanitizing in these times. Maybe just what we are used to from our own gym (hotel swimming pool) closes for 15 min intervals to sanitize all railings and side of pool in between swims. Food is good. Not spectacular but good pub grub if you are eating there. Overall we had a good stay but may e not somewhere I would return to. Just personal choice.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fiona O Shea, General Manager at Castletroy Park Hotel
Responded 22 Aug 2020
Dear Sheiln Thank you for taking time to place a review on The Castletroy Park Hotel and for your feedback. I will take on board your comments its a case of now you can't have enough sanitizing stations and we have a bunch of new ones arriving next week to be put in place additional to work we have. Kind Regards Fiona O Shea Stack
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Yes you check in at the main reception and they will issue you with your access card to the suits buildings which are directly across from the enterence of the main hotel reception.
I didn't stay in the terrace suite but I'm presuming all the suites have the same! They supplied robes and slippers! Smart tv is in the room and suites are large I think the terrace suites are the largest of the suites !
Dear UY
Apologies for the delay in responding to you yes our terrace suite has patio furniture consisting of a table and four chairs. You can see on the home page of our website for the suites the furniture in the patio while they are not all like this they are similar.
Regards
Fiona
There are more places to choose from in the Castletroy area.
PRICE RANGE
RM 580 - RM 816 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castletroy park limerick, hotel castletroy park
LOCATION
IrelandProvince of MunsterCounty LimerickLimerickCastletroy
NUMBER OF ROOMS
134
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
