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Hilton Garden Inn Bristol City Centre

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Hilton Garden Inn Bristol City Centre
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1,921 Reviews from our TripAdvisor Community

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Showing 1,853: English reviews
Bristol, United Kingdom
Reviewed 3 days ago NEW

Staff attitude needs to improve and need to clean their rooms, I did not feel like putting my bare feet on the floor - not value for money and would probably not stay there again. No slippers provided to use in the bathroom. Better to stay at the double tree down the road.

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Helpful?
1Thank tariqm329
Stoke-on-Trent, United Kingdom
Reviewed 4 days ago NEW

Stayed for just one night and had booked evening meal as well as breakfast.Room was very good with all you could want including fridge and safe.Eving meal was rather a let down with not much choice,cold plates to put hot food on and very little service,however,what a change breakfast was.Absolutely first class with everything you could want.The hotel was very...

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Helpful?
1Thank sheilaeric
York, United Kingdom
Reviewed 6 days ago NEW

Really sad so many things can go wrong and no one really cared. Spoilt our weekend could have been resolved but the staff seemed to jot really care. Hotel was nice clean and central the breakfast is in adequate for the size of the hotel and to be served raw meat sausages when you special ordered vegetarian sausages (and wait...

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Helpful?
1Thank MissSCope
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for taking the time to review you recent stay with us. I was disappointed to read the incident about the breakfast. I can assure you that I have addressed your experience with the relevant Departmental Head and he is looking into this matter. Once again, thank you for your review. Regards.

Pembrokeshire, United Kingdom
Reviewed 1 week ago NEW

Girls shopping trip to Bristol and Bath excellent location for train station and Bristol shops . Friendly and helpful staff excellent room facilities. Lovely clean and effort shower with clever door to avoid steam and water on floor. Quiet for a city centre hotel.

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Helpful?
Thank 753lynnp
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for your review. I was delighted to read that you have had a lovely time with us and found our staff members friendly and helpful the hotel clean. I am looking forward welcoming you again another time. Kind Regards.

Torquay, United Kingdom
Reviewed 1 week ago via mobile

We planned a girlie night out in Bristol using a deal with super breaks, hotel for 1 night with breakfast and a bottle of prosecco in each room and a meal at a restaurant. We requested the rooms to be together and they were. The staff very friendly and helpful. The rooms were lively. Nice and clean. The shower was...

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Helpful?
Thank tannilou
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for your kind feedback. I appreciate your positive opinion about our staff and hotel. For future reference there is a council run car park one minute walk away from us in case our car park would fill. I am looking forward welcoming you again if you would happen to be in the Bristol area again. Kind...

Derby, United Kingdom
Reviewed 1 week ago

helpful staff, breakfast very pricey especially if not prepaid, good location though fiddly to get to because of 1 way system of roads Parking limited and expensive On the whole clean, quiet and provided the accommodation that we required and expected

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2Thank stephenmZ6608WA
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for your honest feedback. I am delighted that you have enjoyed your stay and found the hotel and staff to your liking. I hope we will see you again soon. Kind Regards.

southampton
Reviewed 2 weeks ago via mobile

Nice hotel, clean room, comfy bed. Easy to find, there has been changes to road lay out so not possible to access it from main road, you have to go round the block, it is no big deal. Really small car park though, they do have the use of one up the road. We had dinner there, tried to eat...

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Helpful?
Thank yoz08
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for taking the time to post your review. I was disappointed to read that the food was not entirely to your liking. I can assure you I have addressed this with the relevant Departmental Head. However I was pleased to see that the hotel was to your liking. Kind Regards.

Plymouth, United Kingdom
Reviewed 2 weeks ago via mobile

Have stayed at the other Hilton Honours in Bristol "Double Trees" and on comparison I think it's better than the Gardens. Staff were very pleasant but the breakfast room is a lot smaller more hectic and not very organised. The location was good with a lovely old English pub 1 min walk across the park "kings head". Express checkout was...

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Helpful?
Thank sean_kelly
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for your review. I was delighted to read that you have in general enjoyed your stay with us. I can assure you that the Express checkout system is under revision, to make that experience as nice as possible. I am looking forward welcoming you next time you are in Bristol. Kind Regards.

Abbots Bromley, United Kingdom
Reviewed 2 weeks ago via mobile

A modern hotel with comfortable amenities. The rooms are a bit small, especially the bathrooms. But they're well designed and well equipped. The staff were helpful and keen to assist, although there did seem to be some of that tension you detect in chain hotels. Overall, good. Will go again (helped by the fact it's just a couple of hundred...

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Helpful?
Thank Frank W
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. Here at the hotel we are always trying to give the best customer service and it is always nice to see that it is appreciated. I look forward seeing you in the near future. Kind Regards.

Newton Abbot, United Kingdom
Reviewed 2 weeks ago

I ended up unexpectedly staying in Bristol due to flood problems. I was booked into here at short notice. Only a short walk from the station. The staff on reception were very welcoming and helpful. I had a lovely room on the ground floor, which was quiet, warm and spotless. Room service was tasty and reasonably priced. Comfy bed and...

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Helpful?
Thank Maggie H
FOM_HGI_BRISTOL, Front Office Manager at Hilton Garden Inn Bristol City Centre, responded to this review

Dear Guest, Thank you very much for your kind review. I am delighted that you have enjoyed your stay with us, find the hotel and the staff to your liking. I am looking forward welcoming you again in our hotel in the near future. Kind Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Garden Inn Bristol City Centre

Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Region: United Kingdom > England > Bristol
Price Range: RM279 - RM833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Reservation Options:
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn
Hotel Style:
#5 Luxury Hotel in Bristol
#5 Romantic Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Bristol City Centre staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Bristol City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lifts to all floors”
 of 5 bubbles sheilaeric, 7 Dec 2016 | Read review
“Rooms at the back and higher up are further from the road but I was on floor 1 at the front which was fine!”
 of 5 bubbles oldbutkeen, 13 Nov 2016 | Read review
“We had a road view so the opposite side I would imagine would be quieter”
 of 5 bubbles 538tracys, 9 Nov 2016 | Read review
“Upgrade if possible as I found a standard room to be quite small”
  • Small but comfortable rooms
  • Small but comfortable rooms
 of 5 bubbles jodilouiselambert, 9 Nov 2016 | Read review
“Our Parkview rooms were quiet but I don't expect noise is a problem in any of the rooms.”
 of 5 bubbles TorontoTraveller43, 29 Oct 2016 | Read review
5 of 5
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