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The Chester Grosvenor

About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Wheelchair Access
Bar/Lounge
Spa
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Classic
Historic Hotel
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
441Restaurantswithin 0.5 km
116Attractionswithin 0.5 km
Reviews (3,179)
Filter reviews
3,144 results
Traveller rating
2,242
538
224
101
39
Traveller type
Time of year
LanguageEnglish
More languages
2,242
538
224
101
39
Show reviews that mention
All reviews simon radley restaurant la brasserie arkle bar thermal suite michelin star restaurant turn down service continental breakfast afternoon tea deluxe room beautiful hotel mini bar table service special occasion tasting menu luxury hotel on arrival porridge
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1 - 5 of 3,144 reviews
Reviewed yesterday via mobile

Lovey traditional hotel in the centre of Chester. We stayed in an executive room 212 at the front of the hotel. Spacious with a very comfortable 6’ bed. Couldn’t find the slippers, which we always use especially after a shower. ( we were told at...More

Date of stay: December 2018
Thank Christine8_12
Response from TheChesterGrosvenor, Guest Relations Manager at The Chester GrosvenorResponded today

Dear Christine8_12, Thank you for taking the time to review your experience of The Chester Grosvenor, and I'm sorry that we did not meet your expectations in every way. Feedback is welcomed and valued, whether positive or negative, as we're always interested to hear the...More

Reviewed yesterday

Great overnight stay to enjoy taster menu at Simon Radley restaurant. A totally enjoyable experience. We can say no more well worth the money. We cannot say any more. Why do I have to do 200 Characters have you ever lHeard less is more

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Journey52094214896
Response from TheChesterGrosvenor, Guest Relations Manager at The Chester GrosvenorResponded today

Dear Journey52094214896, Less is indeed More and our team are delighted with your kind review! thank you for your wonderful praise and we hope to welcome you back again soon. Kindest regards, Rebecca Roberts Guest Relations Manager

Reviewed yesterday

Visited here for a birthday lunch. Restaurant was beautifully decorated for Christmas. We were warmly greeted by every member of staff who served us. Food was nicely presented and delicious- we couldn’t fault it. It was a lovely treat and thoroughly enjoyed.More

Date of stay: December 2018
Thank se262014
Response from TheChesterGrosvenor, Guest Relations Manager at The Chester GrosvenorResponded today

Dear se262014, All the team are thrilled at such a lovely review, and delighted that we were able to play a part in making your stay with us such an enjoyable experience. Our sincere thanks for this wonderful praise and a warm welcome back always...More

Reviewed yesterday

Expensive for poor service and facilities, staff doing their best but frankly inexperienced. Seemed to be totally incapable of dealing with numbers and any comment was met with - but it’s busy at Christmas! Surely this should have been expected? Also extremely difficult to get...More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Tour47415308609
Response from TheChesterGrosvenor, Guest Relations Manager at The Chester GrosvenorResponded today

Dear Tour47415308609, Thank you for taking the time to review following your recent visit and I am sorry to learn that this was a disappointing experience. Feedback both positive and negative is greatly valued and if you wish to discuss yours further please do contact...More

Reviewed yesterday

Absolutely excellent facilities, service and staff. The food and service in the Brasserie was excellent and the staff always keen to maintain a high level of service and satisfaction. Checking in and out is straightforward and care is taken of the car and parking. We...More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank Passenger21819519565
Response from TheChesterGrosvenor, Guest Relations Manager at The Chester GrosvenorResponded today

Dear Passenger21819519565, We are so thrilled that your recent visit was such an enjoyable experience, your kind words are such a compliment to the whole team and we look forward to welcoming you back to The Chester Grosvenor very soon. Kindest regards, Rebecca Roberts Guest...More

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Questions & Answers
Ask a question
stevemP8733DL
22 June 2018|
AnswerShow all 3 answers
Response from TheChesterGrosvenor | Property representative |
Good Morning, yes indeed, we have full use of the Grosvenor shopping center at a hotel rate of £10.00 a day. Best wishes
0
Votes
sue b
11 April 2018|
Answer
Response from TheChesterGrosvenor | Property representative |
Hello, we tend to use 10.5 tog Feather Duvets, however please contact guestrelations@chestergrosvenor if you require any further information. Kindest regards, Rebecca Roberts, Guest Relations Manager
0
Votes
sue b
2 April 2018|
AnswerShow all 2 answers
Response from TheChesterGrosvenor | Property representative |
Hi, we use a pocket sprung mattress from Hypnos. Kind regards, Rebecca Roberts Guest Relations Manager
1
Vote
Room Tips
"You absolutely get what you pay for so if you are staying fo a treat push the budget its absolutley worth..."
Grumpy47
5 days ago
Read review
"Most I think"
JoanT896
5 days ago
Read review
"418 good apart from decor"
NicholasH939
1 week ago
Read review
"Ask for a quiet room, suites are fabulous"
819kate
26 Oct 2018
Read review
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PRICE RANGE
US$171 - US$455 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the chester grosvenor hotel chesterthe hotel chester
LOCATION
United KingdomEnglandChester
NUMBER OF ROOMS
80
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