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The Chester Grosvenor

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1,874 Reviews from our TripAdvisor Community

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Showing 1,850: English reviews
Liverpool, United Kingdom
Reviewed yesterday NEW

We popped into the Grosvenor bar for a cheeky little cocktail last Saturday and really enjoyed the opulence and the grandeur. The cocktails are quite expensive but the joy of partaking of such a place is worth it. The cocktails are exquisitely made too and it has got to be said that partaking of an afternoon or an evening is...

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Helpful?
Thank Graham S
Rhyl, United Kingdom
Reviewed 2 days ago NEW

Stayed at this hotel again for a family weekend, everything was fantastic as usual. The perfect place for a weekend in Chester. This base makes easy access to the town centre and shopping. The staff are excellent.

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1Thank Les_Peake
Lancashire
Reviewed 3 days ago NEW

My husband and I stayed here to celebrate his 40th birthday. The building is absolutely stunning and very well maintained. The staircase itself I found myself staring at, all decorating with Christmas garlands, it really was a sight to behold. The room we stayed in , a Superior King, had everything we wanted and was spotless. I have never slept...

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Thank Rachel46Lancashire
Sanibel Island, Florida
Reviewed 4 days ago NEWvia mobile

Stayed here for only 2 nights. This is a real superior hotel. Service, food, room, you name it, was spotless. I hope I need to return to this area many more times. Lots of shops within walking distance. The whole town has been decorated for Christmas, making it extra festive.

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1Thank 555Shermans
Reviewed 4 days ago NEW

Visited as two couples. We had two traditional afternoon teas and two gentlemen's afternoon teas. The traditional version is on sliced, crustless bread, the gentleman's is on rustic, crusty ciabatta and bolder flavours (mustard, etc) and includes a slice of sausage roll. Highest standards of service and quality of ingredients. The standard offering is for additional sandwiches and as many...

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1Thank Ian G
Wolverhampton, United Kingdom
Reviewed 4 days ago NEWvia mobile

Yet again another fantastic weekend at the Grosvenor. AMAZING from start to finish. Special mention to the ladies within the Spa that helped me with a painful splinter and a lovely young gentleman Ryan in the Brasserie restaurant. Each year we visit for moms birthday and to do a bit of Christmas shopping. Mom walks with a stick and so...

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Thank michelle d
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear michelle d It was a pleasure to read that you and your mother enjoy your times here so much, and your kind words mean a lot to us all. Much thought and care went into the design of our accessible room to ensure that it meets the requirements and expectations of our guests in every single way, whilst being...

Telford, England, United Kingdom
Reviewed 4 days ago NEW

We have stayed at this wonderful hotel many times over the last few years, usually at the end of the year near to our Wedding Anniversary in December, and for Christmas shopping. This year we had the good fortune of being upgraded to the Abbeystead Suite It was fantastic , beautifully presented with everything you could want. The Manager Harry...

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Thank Anne T
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Anne T What can I say! Thank you for such a stunning review, but most importantly for your loyalty to The Chester Grosvenor over the years. We're all delighted that you enjoy your stays with us so much, and proud that you rate The Chester Grosvenor your favourite hotel in the world! I'm glad that we were able to...

Oxfordshire, United Kingdom
Reviewed 5 days ago NEW

Stayed here for the second time and took partner as previous visit was with work. From the moment you arrive outside you are treated like royalty - you luggage is taken inside, your car keys taken from you and you're shown to a desk to check in. We'd book the restaurant and spa and the staff had all the details...

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Thank SoSimple2015
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear SoSimple2015 Many thanks for your super review and especially for your feedback about the service delivered by our exceptional team, which we really do value above everything. We're lucky to have people who are genuinely committed to giving our guests an experience to remember, and it's always good to know when we've achieved just that. I'm sorry that you...

Bishops Stortford, United Kingdom
Reviewed 1 week ago

Stayed at this great hotel midweek for a birthday treat. I could not complain about anything . The staff were exceptional, the room as described and the midweek tasting menu was beyond all expectations and amazing value( it must be tried). I was I confess concerned about the cost as I "don't do" expensive but it was mad, such good...

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Thank Fillup42
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Fillup42 We all enjoyed reading your review, and it's great to know that you had such a super stay to celebrate your birthday. Your feedback describes the sort of experience that we try to achieve for every guest, it's always nice to be told when we've done a good job. Thanks on behalf of the whole team for such...

Tonbridge, United Kingdom
Reviewed 1 week ago

My wife and I stayed at the grosvenor last w/e the location is perfect for shopping as it is in the centre of Chester the staff where friendly and helpful the rooms were very nicely decorated, we were offered complementary champagne and chocolates which they offered to deliver to our room (they forgot and I had to chase by phone)...

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Thank peterwolfe
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear peterwolfe Many thanks for your review, and whilst delighted that you enjoyed your stay overall, and The Chester Grosvenor's superb location right in the heart of the city, I was sorry to read of the problems that you experienced. There is no excuse for failing to deliver the champagne and chocolates to your room as expected, and my sincere...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 

Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM798 - RM1,641 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester
The Chester Grosvenor Cheshire
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from The Chester Grosvenor staff and other travellers.
19 questions
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Questions? Get answers from The Chester Grosvenor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the best room you can it's worth it.”
 of 5 bubbles Les_Peake, 7 Dec 2016 | Read review
“Don't have a room over the bar, we didn't but the bar stays open until the last guest goes to bed, he he.”
 of 5 bubbles Fillup42, 30 Nov 2016 | Read review
“Need to speak to hotel on best rooms as all depends on your budget”
 of 5 bubbles peterwolfe, 30 Nov 2016 | Read review
“Ask for a room that will be well away from conference guests”
 of 5 bubbles JanOldham, 30 Nov 2016 | Read review
“Take your own chocolates and wine as the mini bar is a little expensive.”
 of 5 bubbles mpapalmer951, 23 Nov 2016 | Read review
5 of 5
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