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BW Premier Hallmark Chester The Queen

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#12 of 45 Hotels in Chester
Certificate of Excellence
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2,982 Reviews from our TripAdvisor Community

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Showing 2,939: English reviews
Reviewed yesterday NEW

We had a Groupon deal for a Saturday stopover which included breakfast. The hotel was very big , busy and noisy especially in the bar areas at night. We drank and eat in the bar at night which was a bit expensive.....really we should have crossed the road to the Crier Pub and ate and drank there...it looked quite good...

Thank breedon
London, United Kingdom
Reviewed 2 days ago NEW

Thank michaelwY1592MB
Hitchin, United Kingdom
Reviewed 3 days ago NEW

We had rooms on the second floor over looking the station, beautiful big room, comfortable bed. For the time we actually spent in the room very comfortable and quiet. Lounges ok. Shower was a bit slow and could be a bit warmer but for the amount. Breakfast good did not eat any other meals in hotel. Reception staff always helpful...

1Thank GMShillington
Leeds, United Kingdom
Reviewed 3 days ago NEW

Thoroughly enjoyed our nights stay in great comfort and the room was spotless. The Christmas party was so good, don't get allowed spirits on the all inclusive until after 10pm but there was plenty of wine, beer and bucks fizz available if you drink them. Staff were very, very good. Only downside was young people at other tables dancing on...

Thank carol p
Derby, United Kingdom
Reviewed 4 days ago NEW

This hotel left me feeling confused, it is a beautiful building, fantastic size rooms and has the potential to be an amazing hotel. It's location is brilliant right opposite the train station,ample parking (extra charge). Walking distance to bars and the town centre. It was just ugh, we stayed in an Queen suite, this room was a little dated but...

Thank Kate F
Cheshire, United Kingdom
Reviewed 5 days ago NEWvia mobile

The lobby reception area and corridors reek of cigarette smoke. On arrival to our Company festive party event we were led to a very dark room crammed with tables. The first course was revolting. Supposedly a fish cake it was a soggy tasteless pink mush. The carvery was acceptable the vegetables in particular were well cooked and plentiful. I was...

Thank Doraexplorah
Derby, England
Reviewed 5 days ago NEW

Pros Check-in process - efficient with friendly staff (contrary to some previous reviews). Building – interesting. A writer of fiction (Charles Dickens) stayed here and a fictional baby (Jack Webster) was conceived here. Bed - clean and VERY comfortable. We slept well. TV - large, good quality, working remote. Décor in the bedroom – quite cool (we were in a...

Thank MattfromDerby
Reviewed 5 days ago NEWvia mobile

Amazing hotel, rooms were clean and accommodating, we had a good view! Breakfast was also nice, and all staff were lovely and helpful. Car parking can be busy and expensive! You can pay for parking and not even be guaranteed a space on the car park! Which is a downside! Another pain is the hotel room keys as we had...

Thank Gemma B
Leeds, United Kingdom
Reviewed 6 days ago NEW

Just back from 2 night stay at The Queen hotel, City Rd, Chester. Bargain break from Super Breaks. Overall the hotel is very pleasant, with an imposing entrance, staircase and reception. A true Victorian period building with interesting features. Plenty of choice with a public bar, high standard restaurant and lounge area.9 Our deal included breakfast and dinner on the...

Thank jojo2064
Lancaster, United Kingdom
Reviewed 6 days ago NEWvia mobile

Not impressed Overall our experience was that the staff were unfriendly, unhelpful, rude and it felt as if we were an imposition - as if we were in the way. We booked a treatment at the Sanctuary with a meal and the whole experience has been very disappointing Will be going to the Grosvenor next time!

Thank stillfiona

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about BW Premier Hallmark Chester The Queen

Address: City Road, Chester CH1 3AH, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM464 - RM1,126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BW Premier Hallmark Chester The Queen 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
BW Premier Hallmark Chester The Queen Cheshire
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from BW Premier Hallmark Chester The Queen staff and other travellers.
26 questions
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Questions? Get answers from BW Premier Hallmark Chester The Queen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms were excellent so any room is a good choice.”
 of 5 bubbles fredbearblue, 19 Nov 2016 | Read review
“Upgrade to deluxe room but standard is fine”
 of 5 bubbles shauno272, 16 Nov 2016 | Read review
“Check the water pressure”
 of 5 bubbles 16peter16, 14 Nov 2016 | Read review
“301 is good if you are Ok with stairs”
 of 5 bubbles 935paulf, 14 Nov 2016 | Read review
“Pay the extra for room in the Kings Quarters.”
 of 5 bubbles zoso, 14 Nov 2016 | Read review
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