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Hallmark Hotel The Queen, Chester

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#13 of 45 Hotels in Chester
Certificate of Excellence
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1 room 2 adults 0 children
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Hallmark Hotel The Queen, Chester
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3,152 Reviews from our TripAdvisor Community

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Reviewed today NEWvia mobile

We returned to the hotel as a guest of the management after a terrible experience here before Christmas. I can fully recommend the hotel now, there is a current refurbishment program in progress, the hotel is no longer Best Western and now a Hallmark. This is definitely a good thing as the refurbishment is what's needed to put this hotel...

Thank DaveNics
Bishop Auckland, United Kingdom
Reviewed yesterday NEW

Just come back from staying at this hotel, myself and parent were on a Weardale Travel break 'Mother's Day in Chester'. From arrival there was a warm welcome and friendly smiles from all the staff. Rooms were extremely clean and warm, done to a good standard, i managed to knock the toilet roll holder off on the first night, reported...

Thank Jayne C
Bradford, United Kingdom
Reviewed yesterday NEWvia mobile

We stayed one night in Chester and chose the Queen Hotel, which is superbly situated next to the station and within easy walking distance to the centre. We stayed in the Kings Suite and our room was clean and comfortable with everything we needed for our short stay. There were a few minor things amiss in the bathroom, such as...

Thank Steve A
Whitehaven, United Kingdom
Reviewed 2 days ago NEW

My wife and I stayed in Room 1709, Kings Emperor Suite from 23/12/16 to 27/12/16. The room was in the main excellent with the following reservations:   -The electrical wall mounted socket beneath the dressing table was hanging off the wall, a multi socket adaptor had been fitted which       probably caused this.   -The iron supplied had an electrical lead which...

Thank Brian S
Reviewed 2 days ago NEWvia mobile

Stayed here for a few days recently not realising the company had changed hands but we had no problem at all . The staff on reception are lovely, actually all the staff over the hotel premises were. Stayed in the Kings Suite and even though it's starting to show signs of wear and tear it was spotless. Fab bath and...

Thank Hayley67
Reviewed 3 days ago NEWvia mobile

Booked this hotel last minute, we booked bed and breakfast with evening meal. The food was lovely and the room was quaint. Really lovely hotel and very central to the centre of Chester (5 minute walk). The only negative Is that I thought the cocktails were overpriced and the couple sat next to us got an anniversary drink but we...

Thank Gemma P
Reviewed 4 days ago NEWvia mobile

Room very tired and in desperate need of modernising, shower screen opened inwards towards taps so had to stand in the bath to turn the taps on! Mould in bathroom and beds totally uncomfortable. Also generator outside room so noisy all night . Don't waste your money !

Thank joanie0151
Abu Dhabi, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

Stayed 4 nights for business. King bed was comfortable - rooms compact but functional. Breakfast and other meals were excellent. Staff friendly and helpful. Across street from Chester train station. Approx 40 min drive from Manchester airport. Chester is a lovely city.

Thank Spencer B
Burton upon Trent, null, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just back from a lovely stay here. All of the staff were friendly and helpful. Room was very nicely decorated. Bed was extremely comfortable. Great location just across the road from the train station and a short walk into town Highly recommended.

Thank swinmog
Reviewed 1 week ago

Stayed at the hotel for 4 nights with my wife and 15 month old daughter in a family room, the room it self was huge super king size bed, a king size bed and a single. The single was quite firm, the king size was as softer than a down duvet and the super king was nice and firm, plenty...

Thank Mcclegend

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 

Additional Information about Hallmark Hotel The Queen, Chester

Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM425 - RM999 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hallmark Hotel The Queen, Chester Cheshire
Hotel Style:
#8 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel The Queen, Chester staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard are nice and quiet.”
 of 5 bubbles ManfrogMann, 15 Mar 2017 | Read review
“Ground floor is amazingly decorated!”
 of 5 bubbles 654bethanc, 14 Mar 2017 | Read review
“Kings quarters floor five overlooking car park was quiet”
 of 5 bubbles lorrainerolls, 13 Mar 2017 | Read review
“Rooms in the newer block are more modern”
 of 5 bubbles Joinedatthehip, 6 Mar 2017 | Read review
“Room 245 was very nice”
 of 5 bubbles HinckleyHutts, 4 Mar 2017 | Read review
5 of 5