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Doubletree by Hilton Chester

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Traveller (565)
Room & Suite (146)
Dining (68)
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Overview
  • Excellent49%
  • Very good30%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton Chester
Special Offer: 25% off* - Summer Sale
Hotel deals
Offers from Doubletree by Hilton Chester
Special Offer: 25% off* - Summer Sale
Hotel deals
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Reviews (3,373)
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3,338 results
Traveller rating
1,553
1,007
466
194
118
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LanguageEnglish
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1,553
1,007
466
194
118
Show reviews that mention
All reviewsthe marco pierre white restaurantdouble treempw restaurantwarm cookieshoole halloutdoor jacuzzion arrivalspa facilitiespresidential suitelovely hotelgarden roomgreat spamy partnerbuilding worklovely groundsrelaxation roomsteam room
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1 - 5 of 3,338 reviews
Reviewed 3 days ago

From standard room equipment which didn't work (including, it transpired, the air conditioning) to very poor service in the dining room (40 minutes from ordering, we were told our food would be a further 20-25 minutes - for a burger & a pizza !), this...More

Thank Jim D
Hotel's Favourite
Reviewed 15 May 2018 via mobile

Stayed at the hotel this weekend and what a beautiful hotel it is, simply stunning. Our check in was great we asked on arrival about the possibility of upgrading one of the rooms as we knew some of our party would stay up later than...More

1  Thank Nicola L
Response from DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton ChesterResponded 16 May 2018

Dear Nicola L, Thank you so much for taking the time to share a 5 out of 5 review of your recent stay with us at DoubleTree by Hilton Chester. We are delighted to hear that Jessica was able to assist with your room query...More

Reviewed 3 days ago

Really enjoyed our day yesterday. Beautiful location, all staff were efficient, helpful and friendly and facilities are excellent. Changing rooms very clean and well equipped and pool areas were lovely. Very relaxing. Will definitely come back again.

Thank Jan W
Reviewed 5 days ago via mobile

Came here for a works trip and ordered 3 course for dinner at 6:40pm. Although the food has been very tasty it has was 2hours 20 minute later and the dessert still had not arrived. Despite enquiring where they were 20 minutes later we received...More

Thank pmilne1
Reviewed 5 days ago via mobile

We had booked an afternoon tea for 8 of us plus two babies. We had a nice table which was big enough for us all plus two high chairs. I ordered drinks at the bar and the lady behind the bar was unsure how to...More

Thank Teacher1703
Response from DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton ChesterResponded yesterday

Dear Teacher1703, Thank you for choosing to visit us for Afternoon Tea recently and we are so pleased to hear that you all enjoyed your time here and that you felt all dietary requirements were accommodated. Your constructive comments regarding elements of the service and...More

View more reviews
Most Booked Properties in Chester
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$100 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Family Hotel in Chester
#7 Spa Hotel in Chester
#11 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$100 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Family Hotel in Chester
#7 Spa Hotel in Chester
#11 Luxury Hotel in Chester
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (565)
Room & Suite (146)
Dining (68)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
SAMMIE-LEIGH
10 June 2018|
AnswerShow all 5 answers
Response from Rob0207 | Reviewed this property |
To be fair they did respond to me and said they would pass my constructive comments to the restaurant manager. Overall it’s a fab place only let down by some poor service and staff. It amazes me that hotel owners spend... More
1
Vote
janetb555
19 April 2018|
AnswerShow all 5 answers
Response from DoubleTreeChester | Property representative |
Hi Emsaz83, Thank you for your question. I am pleased to confirm that you can order food in the bar area of the Garden Room.
1
Vote
Ricci J
28 March 2018|
AnswerShow all 4 answers
Response from DoubleTreeChester | Property representative |
Dear Ricci J, Thank you for your question. Our club and spa facilities are open from 6.30am until 10pm Monday-Friday and 8am until 8pm Saturdays, Sundays and Bank Holidays. I hope this information is helpful. Warmest... More
0
Votes
Room Tips
"All rooms quiet"
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"This hotel is in the countryside, outside the city."
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"Ask for what you want"
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"All our rooms where excellent"
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