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Doubletree by Hilton Chester

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#15 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
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Doubletree by Hilton Chester
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2,765 Reviews from our TripAdvisor Community

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Showing 2,734: English reviews
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Leeds, United Kingdom
Reviewed 2 days ago NEW

Just stayed her for the night of my Birthday - we had a suite . Was really lovely - the staff were very attentive and being greeted with warm home made cookies at check in -....... well that just made my day . Nice touch. Marco Pierre's Restaurant was wonderful and the bar area was equally as inviting - All...

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Helpful?
Thank Lindsey R
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

When we visited the hotel was going through a refurbishment on a large scale, unfortunately the Marco Pierre White restaurant was closed - which led to us eating in the other hotels restaurant. The restaurant was well decorated with large table space and openness whilst still maintaing a private feel at the table. The food choice was a little limited,...

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Helpful?
Thank Sean T
About Hotel's Favourite Review
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Sean T, Thank you for taking the time to post such a positive review of your recent stay with us. Your understanding during our improvement plan are greatly appreciated, and also as our MPW Steakhouse was closed due to urgent maintenance work required in the kitchen. I am pleased that your were able to try our new Garden Room...

London
Reviewed 2 days ago NEW

Second stay and second time I've been our in a room next to the lifts so was kept awake by noisy people late each night and early each morning. Name was incorrect on the welcome tv screen, no water in the room, Notes in the room telling me to call if I need anything but no phone numbers anywhere. Room...

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Helpful?
Thank Kerry Q
UK
Reviewed 3 days ago NEW

We visit often, but there are building works at the moment and the hotel is in disarray as a result. The car park is a muddy patch with an uneven walk to the hotel - my elderly mother struggled with this. Reception is tiny in comparison to what they usually provide; entering now through the front door of the MPW...

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Helpful?
Thank STM72
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear STM72, Thank you for taking the time to share your experience with the Trip Advisor community. Please be assured that all reviews are shared with our senior management team and their respective departments in an effort to improve both the service and facilities that we offer. We took the decision to move our reception area, whilst the old area...

Leyland, United Kingdom
Reviewed 4 days ago NEW

Very lovely stay, room was fab, mow meal was divine, spa and treatments were all first class. Rooms are great everything you need. It's having a bit of a revamp at the moment but can't wait to see end result

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robin W
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Robin W, Our team love reading such positive 5 star reviews as yours, and we all would like to thank you for taking the time to share your experience with the Trip Advisor community. It is so pleasing to hear that you enjoyed all areas of the hotel, that you chose to visit. We very much look forward to...

Wigan, United Kingdom
Reviewed 4 days ago NEWvia mobile

After some previous great trips - the Hilton Doubletree now leaves much to be desired. -expensive stay £181 / night to receive - no drinking water in room / no room service menu / no bathrobes to use/ pool area now £15 per couple to use (new charging policy for leisure use) asking at the spa for a bathrobe to...

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Helpful?
1Thank missljcx
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear missljcx, It is with great disappointment that we have read your review of your recent stay with us. We take great pride in offering high levels of both service and facilities. It is clear that on this occasion we did no meet those high standards or your expectations based on your previous visits to stay with us. I am...

Nottinghamshire, United Kingdom
Reviewed 4 days ago NEW

My husband and I stayed here at the weekend, and in all honesty was a bit weary due to some of the recent reviews... yes there are building wokrs, but they have mad a car park with a path way that seems as though an effort to keep clean has been made. Once inside the hotel there is no sign...

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Helpful?
Thank georgiiiii
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear georgiiiii, Your 5 star review is greatly appreciated by all of us here at DoubleTree by Hilton Chester. It is so rewarding for our team to know that they have made a positive impression on our guests during their time with us. We are pleased to hear that you enjoyed your room with the extra special touches that come...

Reviewed 5 days ago NEWvia mobile

My partner had bought me a gift for Christmas, it was a spa package, he also booked us to stay in the hotel for the night! On many occasions we tried to call the hotel to make the bookings for our treatments but we never seemed to get through,they told us they was having problems with the phone lines as...

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2Thank Larissa P
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Larissa P, We are sorry to read that your recent stay with us did not meet your expectations. Please be assured that all of your comments have been passed over to our senior management team who are treating your comments as a matter of urgency. We aim to provide high levels of both service and facilities, it is clear...

Stockport, United Kingdom
Reviewed 6 days ago NEWvia mobile

I have looked at this hotel so many times. It was my husbands birthday a couple of weeks ago. I wanted us to have a special break. On arrival the staff were very pleasant and helpful in reception. Our room is comfortable but very little milk and coffee in the room (we asked for some more but they have us...

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1Thank JaynePhilip W
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear JaynePhillipW, I would like to thank you for taking the time to share your experience whilst staying with us, with the Trip Advisor community. It is with great disappointment that I have read your comments, and I would like to apologise that your stay so far has not met your expectations. We would really like the opportunity to Make...

Guildford, United Kingdom
Reviewed 6 days ago NEWvia mobile

Last year we visited the Chester Doubletree and it was less than good, no bar, neither restaurant was available and it was rather hard to get a taxi to town. Well, we have returned, top service as ever, a fantastic refurbished room and a great time at the spa. The Car Park is being enlarged and the Reception area rebuilt,...

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Helpful?
Thank SimonJDW
DoubleTreeChester, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear SimonJDW, Thank you so much for taking the time whilst staying with us, to share your positive experience. We are so pleased to hear that your return stay has been much improved and that you enjoyed the room that we allocated for you. This is decorated in the style of our 79 additional bedrooms which will be available in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 

Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM533 - RM1,045 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity, Agoda and Priceline so you can book your Doubletree by Hilton Chester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International
Doubletree By Hilton Chester Cheshire
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Chester staff and other travellers.
49 questions
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stockport
Asheville, North Carolina
County Durham
8 months ago

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Questions? Get answers from Doubletree by Hilton Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wait until the refurb is done before you book - they are all poor”
 of 5 bubbles DurhamColin, 17 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles ChrisR996, 13 Mar 2017 | Read review
“use the spa do not miss out”
 of 5 bubbles Audichic69, 6 Mar 2017 | Read review
“choose a suite”
 of 5 bubbles tommyc305, 22 Feb 2017 | Read review
“Look elsewhere”
  • Extra heater
  • Curtain coming off tracks
  • Badly connected beds
 of 5 bubbles darrens17, 22 Jan 2017 | Read review
5 of 5