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Dene Hotel

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1 room 2 adults 0 children
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Dene Hotel
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451 Reviews from our TripAdvisor Community

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Showing 445: English reviews
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Manchester, United Kingdom
Reviewed yesterday NEW

We booked this hotel while in Chester and arrived to check in a little earlier than the check in time. The lady at the reception was very polite and friendly and had no problem with us being early although we could not go in to our room until 2pm. We had a good nights sleep in very comfortable beds. The...

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Thank onelively1
Reviewed 1 week ago via mobile

We stayed in the Dean Hotel when meeting up with other Uni Friends for a Reunion in Chester. For a two star hotel we found it to be ok with a couple of exceptions. The two mugs in the room that were provided for tea / coffee had a find layer of grease and dust at the bottom. The pillows...

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Thank Ed H
A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

Stayed at the Dene for 1 night (on a Friday) and had no problems check in was fine and quick woman on the reception was very helpful. Rooms are basic (take your own iron) and small but clean and not cold like others had said, in all £35 for a room that's 10 minutes walk into Chester city centre for...

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Thank A TripAdvisor Member
Reviewed 2 weeks ago

Basic room if wanting to crash on a night out, our food was cold, springs sticking through mattress, no one on reception to check out, left a note of complaints and not even a phone call of apologies could be a nice hotel needs a lot of work will not be staying again

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Thank David B
Northampton, United Kingdom
Reviewed 3 weeks ago

stayed here 19th march 2016 heres a little list of issues 1) Blood marks/stains on the mattress cover. 2) Should have been a double bed so why was there two single mattress on the bed overhanging and really uncomfortable? 3) Toilet roll holder almost hanging off? 4) Poor lightening in the room and bathroom. 5) Toilet seat not even put...

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1Thank franco321973
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you for taking time to leave feedback after your stay. We appreciate the feedback as it allows us to improve our services. As the hotel is under current renovation, the room outlined above is no longer available and has been completely renovated since your stay 12 months ago. Thank you again for your review and hope to...

Reviewed 3 weeks ago

even though we got a deal on the room the hotel was very dated ,not the cleanest the room was very basic which was not the problem as we had booked a meal out and were only planning on sleeping there, when we were about to get showered discovered no hot water,told to let it run and it would come...

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Thank Ria V
Reviewed 4 weeks ago via mobile

For a 2* hotel, it was spot on. Room was clean, bed was comfy and we had a lovely view from our room. I'd also asked if we could check in an hour early as we were meeting family and they were very accommodating and had our room ready early which was great of them. For the price you couldn't...

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Thank NatalieJW
Bradford, United Kingdom
Reviewed 4 weeks ago via mobile

wanted a quick night away as Chester is our go to place . We normally in the centre at Coach House ,Holiday Inn etc . Knew of this hotel as you pass it on the main road in from the motorway . On arrival Receptionist friendly chatty and helpful . Room Clean and warm Bed ok ,thought should have asked...

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Thank stuart c
Pmc_11, Manager at Dene Hotel, responded to this review

Dear Stuart, thank you for taking the time to leave feedback after your stay. We really appreciate your comments and we hope to welcome you back to The Dene in the near future.

Telford, United Kingdom
Reviewed 14 February 2017

As soon as I walked into the Reception area, I thought, " Oh God "!!! Very plain and drab, just a desk and a old leather sofa, not welcoming at all. We checked in and was given a TV remote and door key. Our room was the 1st one through the double doors, to the left of the reception. The...

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Thank Diane H
Pmc_11, Manager at Dene Hotel, responded to this review

Dear Diane, thank you for taking the time to leave feedback after your stay. We truly value the comments as it helps us to continually improve our services. We are sincerely sorry that you didn't enjoy your stay and your comments have been forwarded to ensure the same issues are not repeated. The lighting in the room mentioned have all...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 7 February 2017 via mobile

As soon as I pulled into the carpark I knew!!!!!.Girl on reception took a while to acknowledge me......key and remote control were given to me and off I went in search of our room. Had a peep in staff quaters . Disgusting.our room was musty.....cleanish. ....the quilt on the bed was old and thin as was the pillows.one pillow each...

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1Thank A TripAdvisor Member
Pmc_11, Manager at Dene Hotel, responded to this review

Dear guest, thank you for taking the time to leave feedback after your stay. We really appreciate the feedback as it enables us to continually improve our services. We are sorry that you didn't enjoy your overall stay, please be assured your comments have been passed and hope to see you again in the near future.

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Services
  • Free Parking

Additional Information about Dene Hotel

Address: 95 Hoole Road, Chester CH2 3ND, England
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM199 - RM618 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Dene Hotel 2*
Number of rooms: 8
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Also Known As:
Dene Hotel Chester, Cheshire
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Questions & Answers

Here's what travellers have asked, with answers from Dene Hotel staff and other travellers.
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Glasgow, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid if wanting sleep”
 of 5 bubbles davidbI8559AV, 11 Mar 2017 | Read review
“don't stay here”
  • faulty air con
  • dodgy toilet seat
  • blood on the mattress disgusting
  • faulty windows and handles
  • was advertised as a double bed but it wasn't
  • toilet roll holder hanging off
  • poor cleanliness
 of 5 bubbles franco321973, 2 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles dianeh666, 14 Feb 2017 | Read review
“Woken up by a drunken yob shouting in the street at 4 am. Choose a room in another hotel!!”
 of 5 bubbles ChrispyWales, 22 Dec 2016 | Read review
“Dont choose any room at this hotel.”
 of 5 bubbles milliemutt, 29 Nov 2016 | Read review
5 of 5