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Crowne Plaza Chester

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#10 of 44 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,577 Reviews from our TripAdvisor Community

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Showing 1,543: English reviews
Barrow-in-Furness, United Kingdom
Reviewed 25 January 2016 via mobile

We booked again to stay at the Crowne Plaza as it is in such an excellent location. We arrived a little early, and were welcomed by very friendly staff. Our room was ready and we were checked in very efficiently. We had a club room with access to the club lounge. Our room was a good size, with a super...

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Helpful?
Thank Barbara F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your excellent review of our hotel. We love it when we see our guests come and visit us again. It is our pleasure to give you great service time after time. Sincerely Peter G Operations Manager

Reviewed 24 January 2016 via mobile

This hotel is a great base to visit the beautiful city of Chester, a two minute walk to the city centre. The hotel reception and its staff are first class and the bar and lounge areas were comfortable although we didn't use these facilities. We booked a king executive room, the bed was massive and very comfortable and unlike most...

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Helpful?
Thank Phil B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for the wonderful review of our hotel. Congratulations on your anniversary, I am glad that we could help make it special for you and your partner. I hope that you come back and visit us again soon Sincerely Peter G Operations Manager

Manchester, United Kingdom
Reviewed 24 January 2016 via mobile

Went here overnight with my partner and had a lovely time. We booked an executive suite which was great and very comfortable, king bed and all. We had access to the Club lounge which is good for pre drinks before heading out into town or the hotel restaurant which is also stunning. The layout and decór was inviting and very...

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Thank alice95b
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you so much for letting us know what a great time you had while staying in our hotel. We appreciate the compliments and value the feedback from our guests. I hope that you come back and visit us again soon Kind regards Peter G Operations Manager

Manchester, United Kingdom
Reviewed 24 January 2016 via mobile

Not much to look at on the outside but the room was excellent. Everything v clean and tidy. The breakfast was self service but was of a good standard. Only let down was the shift manager holding a job interview for a receptionist in the hotel bar. It must have been very embarrassing for the lady, and somewhat spoilt the...

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Thank Ed J
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of the hotel. I am glad that you enjoyed the facilities. I am sorry about the issue that inconvenienced you in the Stables Bar and I will be discussing this with my management team. I hope that this does not deter you from visiting us again Kind regards Peter G Operations Manager

Leeds, England, United Kingdom
Reviewed 24 January 2016

Spotlessly clean room with complementary products , very comfortable beds , reception staff excellent, asked us about our reason for staying in Chester , then gave us a voucher for the restaurant we were visiting . Bar facilities fabulous too .

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Thank T5291IWKaren_C
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I am so glad you enjoyed your visit to Chester. I will pass on your compliments to the team on reception, they will be very pleased. I hope that you will visit us again soon Sincerely Peter G Operations Manager

Wigan, United Kingdom
Reviewed 21 January 2016 via mobile

Stayed here with my boyfriend but unfortunately was only for one night! Lovely room nice and clean with a comfy bed! Reception is gorgeous. Nice and close to the centre for a day n night out. Would definitely return but for longer this time! Didn't try the food etc so can't comment much

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Thank Justine S
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

We would certainly love to have you back again and you should definitely try the restaurant the food is terrific. Thank you for such a great review Kind regards Peter G Operations Manager

Hereford, United Kingdom
Reviewed 20 January 2016 via mobile

A stylish and clean hotel. A lovely room, comfortable bed and luxurious high quality bedding. We combined the stay with a visit to the spa. Highly recommend you do the same because it was a great experience. Breakfast was freshly prepared and there was lots of choice.

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1Thank Paysure
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for you review of the hotel. It is great to hear that your enjoyed you stay with us and I will pass on your compliments to the spa team, I sure that they will be delighted to be receive your feedback. I hope that you come and visit us again soon Sincerely Peter G Operations manager

Nn10 8bz
Reviewed 18 January 2016

Decided to visit Chester for the Christmas market in Mid December, and really glad we did! Weather was lovely following a week of rain! The hotel is in an excellent location, 2 mins to the beautiful city centre, and the famous "rows" of shops and beautiful buildings. The staff are very welcoming and obliging and the hotel is beautiful especially...

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Thank missmoz10
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I am pleased that your had such a good time and my staff will be delighted that their hard work over Christmas has help you celebrate the season. We hope that you come back and visit us again soon Kind regards Peter G Operations Manager

Chester, United Kingdom
Reviewed 18 January 2016 via mobile

Would give it less if I could! Worst hotel I've ever stayed in! The food and beverage department need to sort themselves out absolutely dreadful avoid this place! So disappointed as this was for a special occasion and was not at a decent standard of service at all!

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1Thank Siobhanxox
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

I am very sorry to hear about your experience. I would like to investigate this matter further so I would appreciate it if you would email me a more detailed description of what went wrong at operations@cpchester.valoreurope.com . Sincerely Peter G Operations Manager

Reviewed 16 January 2016 via mobile

We stayed here a few months ago for my birthday and were absolutely delighted with the attentiveness of staff and their enthusiasm for us to have a lovely stay. Our room was beautiful, lovely view and the little details really made our day special. The bar area was gorgeous; the perfect place for us to start out evening. The bar...

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1Thank Kate19911508
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I am very pleased that you had such a special stay with us. I am sure Harriett will be delighted to be mentioned, she does work very hard to go the extra mile. I do hope that you come back and visit us again soon. Sincerely Peter G Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM541 - RM1,290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
15 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Staffordshire, United Kingdom
1 month ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms on the right of the lift exit and on the right of the corridor have racecourse views”
738kangoo, 13 Apr 2017 | Read review
“I don't think the location of the room has any benefits/drawbacks”
barney1954, 17 Mar 2017 | Read review
“We were on the first floor and it was nice and quiet”
susanj813, 13 Mar 2017 | Read review
“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
Clynnog, 16 Feb 2017 | Read review
5 of 5