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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,556 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
Slough, United Kingdom
Reviewed 6 December 2015

We were upgraded which was a nice surprise to a very nice room. We ordered room service the 1st night but had to phone again as it was taking a long time. We ordered Fish & Chips which was slightly overcooked but was ok. The 2nd night we went for a meal in the hotel but there was a private...

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Helpful?
Thank Gary J
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. I can understand your frustration with the restaurant being busy. Our reservations team do try and contact all our guests prior to any special event to keep them informed of options that are available. I am sorry that we were unable to contact you on this occasion. I do hope that you will...

Liverpool, United Kingdom
Reviewed 4 December 2015 via mobile

I was here with my husbands on a business trip, the staff were superb and helpful. We only ate in the restaurant once but the food was delicious. Check in was a breeze, the porter (I think his name was Daniel or David) was friendly and helped me out with directions around the city centre. As for my room it...

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Helpful?
Thank jill-lester
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. Daniel will love to get your positive feedback. I look forward to welcoming you back next time you visit Kind regards Peter Gregory Operations Manager

North Wales, United Kingdom
Reviewed 30 November 2015 via mobile

While on a stay-cation, we picked Chester to visit for the real 'olde English' feel and that's certainly what we got! The hotel is easy to find with plenty of overspill multi story carparking Check in was easy, rooms are clean and full of complimentary toiletries, more than usual. Housekeeping serviced the room at a sensible hour and not the...

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1Thank Paul W
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your great review of the Crowne Plaza. My team will love reading you feedback and I am delighted that you enjoyed you stay. We look forward to you visiting us again Kind regards Peter Gregory Operations Manager

Whitley Bay, United Kingdom
Reviewed 29 November 2015 via mobile

Just spent two nights at Crowe Plaza, excellent hotel right In City centre. We were allocated a family room for the two of us so very spacious. Good bed and clean bathroom as would be expected we used the restaurant on one night basic menu but perfectly acceptable

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Thank Cazllie
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for you excellent review, My team love to read about the success they have had in giving great service to our guests. I look forward to seeing you again soon Kind regards Peter Gregory Operations Manager

rochester kent
Reviewed 25 November 2015

We stayed in a very nice standard room when attending a conference here. Very comfortable and spacious room with a good bed. The food for the conference was also very good. It came unstuck slightly for us when we had a meal separately from the conference, The singer/painist in the restaurant was very loud and intrusive. The prawn and avocado...

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Helpful?
Thank rochester604
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for you review of the Crowne Plaza. My team are always trying to be the best we can be and you feedback helps us achieve that goal. I do hope that we will see you again. Kind regards Peter Gregory Operations Manager

England
Reviewed 25 November 2015

The outside of the hotel is uninspiring but don’t let this put you off as once inside, first impressions were excellent. It’s a modern, well-presented hotel and it looks like it may have been recently re-furbed as it was immaculate. The location was excellent – right in the middle of Chester’s main shopping area with shops and restaurants just 1...

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Thank Smiler34
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza. My team always strive to give every guest value for money through the service we provide. I am sorry that we did not meet you expectation this time. I do hope that you give us the opportunity impress you in the future. Kind regards Peter Gregory Operations Manager

Holyhead, United Kingdom
Reviewed 24 November 2015

Absolutely superb stay. Booking was simple and all backed up with email. Parking on site was helpful, a short walk to reception. The booking in process was painless. I had arranged with the hotel to supply some flowers, all done and they had thoughtfully left the packing so that we could take them home. Asking for our own champagne to...

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Thank redlawn
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am delighted that you enjoyed your time at the Crowne Plaza. Thank you for writing such a fabulous review. I look forward to seeing you again soon Kind regards Peter Gregory Operations Manager

Liverpool, United Kingdom
Reviewed 23 November 2015

A lovel experience staying at the Crowne Plazza comfortable twin room staff exceptional in their attitude to all residents nothing too much trouble all very welcoming and helpful. Highest standards offered. Would more than happily stay again

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Thank Mauras763
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your excellent review. It is great to read that you had a lovely experience during your stay with us. I hope that you will be back to visit us again soon Kind regards Peter Gregory Operations Manager

Zagreb, Croatia
Reviewed 18 November 2015

I stayed at the Crowne Plaza Chester just for three nights but I got a very nice experience. The hotel is perfectly located just off Watergate street which has all the pubs, bars and stores. Very easy to access with a car. The executive room was very spacious and had many amenities (aroma therapy sprays for instance). The gym was...

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Thank NikolaRasic
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for awarding us an excellent rating. My staff and I are very happy that you enjoyed you stay and we hope that you come back and vist us again soon Kind regards Peter Gregory Operations Manager

Turton, United Kingdom
Reviewed 16 November 2015

We stayed at this Chester town centre hotel for one night last weekend while attending a charity ball there. The whole experience from parking the car on the hotel car park to checking out the following day was brilliant. The hotel doesn't look much from the outside, but this masks a modern interior with lovely public areas. The hotel was...

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1Thank RADCTurton
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am delighted that you had such an excellent experience and my staff will love reading that they had such a positive impact on your stay. I do hope that we will see you again soon Kind regards Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM509 - RM1,206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
15 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Staffordshire, United Kingdom
3 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think the location of the room has any benefits/drawbacks”
 of 5 bubbles barney1954, 17 Mar 2017 | Read review
“We were on the first floor and it was nice and quiet”
 of 5 bubbles susanj813, 13 Mar 2017 | Read review
“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
5 of 5