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Crowne Plaza Chester

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#11 of 45 Hotels in Chester
Certificate of Excellence
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Crowne Plaza Chester
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1,537 Reviews from our TripAdvisor Community

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Showing 1,505: English reviews
Widnes, England, United Kingdom
Reviewed 18 October 2015 via mobile

Hotel was nice. Lovely swimming pool and steam room sauna. Lovely and clean Staff helpfull and friendly Could make rooms a little more special as me they are quite basic and dont feel that special. But would stay here again. We stayed i room 152 wall were really thin could hear next door just talking.

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Helpful?
Thank Becky P
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you very much for your feedback. It is great to see you have enjoyed your stay. We are constantly working on refreshing our bedrooms to make sure they are to the highest standard, and feedback like yours is certainly helping this process. We are looking forward to welcome you back in the future. Kind regards, Peter Gregory...

staffordshire
Reviewed 18 October 2015

Stayed here for a Friday night and were upgraded on arrival to exec. double which was a nice touch. Very comfy room and good facilities. Good location for walking into town for shops, restaurants and pubs. Bar in hotel a bit pricey £14 for two glasses of wine!! Breakfast excellent and self-service and I was full till tea-time! The hotel...

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Helpful?
Thank debra_clowes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for writing a review of the Crowne Plaza Hotel in Chester, we love receiving feedback from our Guests. I am very happy that you had a great time while you were here and I hope that you consider us next time you come to Chester. Kind regards Peter Gregory Operations Manager

Ceredigion, United Kingdom
Reviewed 18 October 2015

For a short break in Chester this hotel is perfect.All of the main attractions and restaurants are in easy walking distance. The hotel has all the modern facilities you will need.The rooms are fairly spacious. The staff in the hotel are very helpful and friendly.The free wifi in the hotel was good and easy to set up. In summary a...

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Helpful?
2Thank halfslug
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, I am delighted that you enjoyed your recent stay at the Crowne Plaza in Chester. Thank you for writing a review. I hope that you come back and visit us again soon. Kind regards Peter Gregory Operations Manager

Reviewed 18 October 2015 via mobile

Just a 5 minute walk from the centre of Chester, everything here is easily within walking distance making it a great base. Hotel is clean and quiet so a good nights sleep. We didn't use the restaurant/spa so can't comment on that but the bar was good.

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Thank Neil F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your review. I am glad that you enjoyed your stay and my team and I look forward to your next visit. Kind regards Peter Gregory Operations Manager

Runcorn, United Kingdom
Reviewed 15 October 2015

Staff are very friendly, room good with views of the Welsh mountains. breakfast was excellent with plenty of choice. location is excellent, only five minutes walk away to the centre of town. Looking forward to returning to this hotel again. Currently my favourite hotel. Only negative is the £7.50 parking charge, this day in age it should be free for...

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Helpful?
Thank Alan M
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your review and comments, I'm pleased to see that overall you have had an excellent stay with us and everything was to your liking. I hope you will return soon, Kind regards, Peter Gregory Operations Manager

Perth, Australia
Reviewed 14 October 2015

I stayed in this hotel for a couple of nights with my best friend and thoroughly enjoyed our stay there. The staff are really friendly and helpful, the rooms are superb, very clean and well appointed and the breakfast is lovey. The attention to detail is second to none and the extra touches include spray for your pillows to help...

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Helpful?
Thank Kim T
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you so much for your wonderful review of the Crowne Plaza in Chester. It was our pleasure to make your stay an excellent experience and we would love to have you back again when you next visit Chester. Kind Regards Peter Gregory Operations Manager

England, United Kingdom
Reviewed 14 October 2015 via mobile

This was our first visit to Chester; the hotel is in a perfect location, a short walk from the high street where you'll find all the night life and the good restaurants and bars. The hotel itself has been newly refurbished & is gorgeous! Our room was a little dated but very clean and very spacious! We were welcomed with...

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Thank 1994BDT
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your review. I am so glad that you had an enjoyable time on you visit to Chester. My Team and I really appreciate the fabulous feedback you have provided and we look forwrd to your next visit to the Crowne Plaza. Kind regards Peter Gregory Operations Manager

Luton, United Kingdom
Reviewed 11 October 2015 via mobile

Enjoyed our stay, very accommodating staff. All rooms very clean and comfortable. Service for coffee etc a little slow at breakfast but the quality was excellent. Pool and gym were enjoyed by some of the party. Check in and out simple and efficient.

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Helpful?
Thank Andrea P
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. I am delighted that you enjoyed your stay with us and I hope that we will see you again in the future Kind regards Peter Gregory Operations manager

Davenham, United Kingdom
Reviewed 10 October 2015

My wife and I (Wahoo!) recently got married at Chester Town Hall and we ended our evening at the Crowne Plaza Chester. Everyone had a wonderful evening in the relaxed bar and lounge area, just what we wanted and great bacon butties to soak up the wonderful cocktails :) Well done guys! Lisa and Craig xxx

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Helpful?
Thank Craig John L
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for letting us help you celebrate your special day and thank you for your review. I am really happy that you enjoyed your time at the Crowne Plaza and I hope that we can welcome you back again soon. Kind regards Peter Gregory Operations Manager

Washington, United Kingdom
Reviewed 10 October 2015

The staff on the front desk of this hotel are the best I have met.They went the extra mile,they were very friendly helpful and approachable.They gave us a map of the city and explained on the map where we were and how to find all things in Chester.They printed directions off for us and told us that we could purchase...

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1Thank Mark S
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am really glad that you enjoyed your stay and I know that my team will love reading your comments. Thank you for your review and I hope you come and visit us again soon. Kind regards Peter Gregory Operations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 

Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Region: United Kingdom > England > Cheshire > Chester
Price Range: RM509 - RM1,090 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Crowne Plaza Chester Cheshire
Hotel Style:
#5 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chester staff and other travellers.
14 questions
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Manchester, United Kingdom
Leigh, United Kingdom
Stoke-on-Trent, United Kingdom
24 days ago

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Questions? Get answers from Crowne Plaza Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better, views are great! There are plenty of rooms so maybe say something if you're put in the disabled room.”
 of 5 bubbles Gazza346, 22 Feb 2017 | Read review
“As a Chester resident I cannot comment about the bedrooms but the public rooms are of a good quality.”
 of 5 bubbles Clynnog, 16 Feb 2017 | Read review
“the rooms on the race course side have the best views”
 of 5 bubbles caravan3838, 11 Feb 2017 | Read review
“Rooms 136. & 137 no noise at all,”
 of 5 bubbles 374DavidW, 28 Jan 2017 | Read review
“Well placed mid-price hotel”
 of 5 bubbles 777cathyd, 15 Jan 2017 | Read review
5 of 5