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Mercure Exeter Rougemont Hotel

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Queen Street, Exeter EX4 3SP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (156)
Room & Suite (29)
Dining (17)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 23 hotels in Exeter
Location
Cleanliness
Service
Value
The Mercure Exeter Rougemont Hotel is a recently refurbished classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
645Reviews15Q+A81Room tips
Traveller rating
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Popular mentions
KDearing wrote a review 14 Apr
Market Harborough, United Kingdom64 contributions36 helpful votes
Stayed in this city centre hotel in April 2021; car parking is £12 overnight but you need to arrive early to get a space but other car parks are available nearby. Bags were stored pre-checkin by a helpful, and informative team member. Returned mid-evening and was booked in by a very friendly receptionist. Room 114 is best avoided though, billed as ‘accessible’ (which it is) but no heating, no hot water, no TV remote and no kettle. All issues bar the hot water resolved promptly and with suitably friendly apologies, but this hotel is tired and the only reason to stay is location, price and the affable and helpful staff - otherwise the usual budget Travelodge and Premier Inn’s are the better bet. Shame really, I’ve usually found Accor hotels to be more contemporary and ‘on the ball’ - housekeeping at The Rougemont needs some attention sadly.
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Date of stay: April 2021
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Mr A wrote a review Jan 2021
1 contribution1 helpful vote
I called up customer service and asked them if I can stay due to a funeral I need to attend to. My sister who lives in Exeter (I live in Coventry which is a 3+ hour drive) passed away and her kids arranged a funeral for me to attend to. The lady I spoke to (Gillian) said I can attend if I get proof in the form of an invitation through an email. I was confused because I've never received an "invitation" to a funeral and did not receive one for my sister's. I asked her how can I possibly ask her mourning kids to look for a way to get me an "invitation". She said that's the only way I can use the hotel. After reluctantly asking my sister's mourning kids for an "invitation" they said they don't know what such thing is. I called the hotel back and it was the same woman who originally asked for the "proof". After discussing they have no idea where to get this "invitation" she then claimed she did not ask for proof through an "invite" and asked me to send her an email of the details of the funeral as if she was going to attend herself. I tried explaining how she did not say this before hand and could have saved my nephew from stressing over it but she didn't want to listen started to talk over me and then cut the phone off. Absolutely rude and arrogant behaviour.
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Date of stay: January 2021Trip type: Travelled solo
1 Helpful vote
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Sam Grimshaw wrote a review Dec 2020
Dunfermline, United Kingdom25 contributions1 helpful vote
We stayed there last January and the hotel was lovely and the staff were very accommodating, there is a coop nearly for any essentials you forgot. The food was lovely and couldn’t fault the stay. The beds were so comfy and it was a lovely part of town, really central to all the amenities.
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Date of stay: January 2020Trip type: Travelled as a couple
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phoebewillett wrote a review Dec 2020
Sleaford, United Kingdom268 contributions154 helpful votes
We checked into this hotel on the way to cornwall in the room we found the bin was full of rubbish stains on the walls and the room stunk we asked to be moved and we were to a bit better room but still awful dirty stains everywhere we got fle bites within minutes and the room stunk of dog we had to check out and received a refund.. I think it is more of a dog kennel than a hotel
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Date of stay: December 2020
3 Helpful votes
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RhondaEssex wrote a review Dec 2020
Stanford-Le-Hope, United Kingdom471 contributions114 helpful votes
We booked a twin room for three nights at an amazing price direct with the hotel. The room was a fair size, spotlessly clean with sufficient amenities including an iron and board. It was clearly stated at reception the measures in place due to Covid. There would be no staff entering the room, but any requests for towels or additional toiletries/coffee etc could be collected from reception. Unfortunately due to an unforeseen problem, we had to leave the hotel after our first night. The receptionist was able to process a refund for the rest of the booking. Amazing value, courteous staff and a warm, clean room. What more could we want? We certainly will use this hotel when we need to visit Exeter again.
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Date of stay: December 2020Trip type: Travelled with family
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PRICE RANGE
US$63 - US$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the rougemont hotel, exeter hotel exeter
FORMERLY KNOWN AS
The Rougemont Hotel
LOCATION
United KingdomEnglandDevonExeter
NUMBER OF ROOMS
98
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Frequently Asked Questions about Mercure Exeter Rougemont Hotel
Which popular attractions are close to Mercure Exeter Rougemont Hotel?
Nearby attractions include Exeter Cathedral (0.5 km), Royal Albert Memorial Museum (0.1 km), and Exeter Guildhall (0.3 km).
What are some of the property amenities at Mercure Exeter Rougemont Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Exeter Rougemont Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Exeter Rougemont Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Exeter Rougemont Hotel?
Conveniently located restaurants include Red Panda, The Cork and Tile Portuguese, and Conservatory Restaurant.
Is Mercure Exeter Rougemont Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Exeter.
Are any cleaning services offered at Mercure Exeter Rougemont Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Exeter Rougemont Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Exeter Rougemont Hotel?
Many travellers enjoy visiting Haldon Belvedere (Lawrence Castle) (8.0 km), The Medieval Exe Bridge (0.7 km), and St Catherine's Chapel and Almshouses (0.4 km).
Is Mercure Exeter Rougemont Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.