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Mercure Exeter Rougemont Hotel

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952 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Exeter Rougemont Hotel
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Showing 919: English reviews
cornwall
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 May 2015

I stayed at the Rougemont for 5 nights while attending a business course nearby. The hotel is very clean and the staff are friendly and attentive. The breakfast is plentiful and of good quality. The hotel also puts out coffee and tea by the front desk in the mornings which you are able to help yourself to which is a... More 

Helpful?
Thank kernewek31
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Kernewek31 Thanks for taking time to provide feedback on your recent stay at the Hotel - after 5 nights at the Hotel I am sure you would be able to get an accurate picture of the Hotel and it is really good to see that you have enjoyed your stay. It is nice to see that you have enjoyed... More 

United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2015 via mobile

Good location but not much else to get thrilled about. Its basic, run down, noisy, parking limited...kinda depressing place ...oh and the high pitch noise the lift buttons make are extremely laughable!!!

Helpful?
Thank MikeyBoom
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear MikeyBoon I am really sorry that we did not meet your expectations during your stay at the Hotel. As mentioned previously on other responses we are open and honest that we are a city centre Hotel, so there is expected hustle and bustle related to people in local bars and restaurants, as well as the fact that we have... More 

Melbourne, Australia
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 May 2015 via mobile

A wonderfully old and old fashioned hotel right in the centre of town. Beautifully decorated, but the rooms are very tired. Old carpet and an old smell. Service is impeccable, and that makes all the difference. But, if you open a window for some fresh air, don't be surprised that a pigeon who is hanging around the window ledge will... More 

Helpful?
1 Thank Nancy W
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear NancyW Thanks for taking time to provide feedback on your recent stay. I am really pleased to see that you found the service to be impeccable - this is what makes the Hotel stand out from our competitor Hotels, apart from our great location. I am sorry that you had an uninvited visitor in your room during your stay... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2015 via mobile

Excellent very helpful staff the food was spot on and I felt it was reasonably priced. Having free wifi helped as I was able to get off the train straight over to the hotel and catch up on work prior to a meeting later in town. Great surroundings very convenient and a great team. Well done to Thistle group I... More 

Helpful?
Thank Fredromsey
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear FredRomsey We think its fab that you have discovered our Nelson's lounge which is a nice spot to pop into for a bite to eat or a nice relaxing coffee. I am really pleased that you enjoyed your visit and I hope can welcome you back another lunchtime. Kind regards Craig Findleton GENERAL MANAGER More 

The Hague, The Netherlands
Level Contributor
6 reviews
Reviewed 29 April 2015 via mobile

in general, the stays were pleasant although the first one was in a small room on the 4th floor where it was not possibly to get any hot water in the shower. The 2nd room. On the 1st floor. Was more spacious and didn't suffer from hot water deficiencies. Breakfast was good, location too and the staff, in general, very... More 

Helpful?
Thank Ian W
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Ian W Thanks for your comments. I am sorry that you found the room on the fourth floor not to your taste - it sounds like you booked one of our standard single rooms which are quite small but are discounted due to the size. I have not heard of any hot water issues up there lately, however Maintenance... More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2015

Comfortable hotel opposite the station and just a short walk from the cathedral and shopping area. Staff could not have been more welcoming and helpful, and the breakfast was lovely. Would definitely stay here again.

Helpful?
Thank Leelu1989
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Leelu1989 Thank you for your feedback - It's really great to see that you enjoyed the service provided by the team and loved our new-look breakfast! I hope we can welcome you back soon Kind regards Craig Findleton GENERAL MANAGER craig.findleton@thistle.co.uk More 

Manchester, United Kingdom
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 28 April 2015

This hotel has interior character and is ideally located for the centre of the city and its attractions. The foyer and lobby areas are spacious and airy with plenty of comfortable seating. The reception staff were very friendly and helpful at all times and were keen to assist guests with the provision of maps and advice etc. As noted in... More 

Helpful?
Thank stephenw825
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Stephenw825 Thank you for taking time to provide feedback on your recent stay at the Hotel. We are really pleased that you had a pleasant stay and I hope we can welcome you back again soon. Kind regards Craig Findleton GENERAL MANAGER More 

Exeter, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 April 2015 via mobile

A beautiful hotel in the city centre with a great potential however. Not all rooms are equal despite the prices being equal. If you you are booking for friends and want to ensure they are happy I recommend you check the rooms. The parking is really lacking and leaves a lot to be desired but luckily here are council car... More 

Helpful?
1 Thank jimlillie
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear JimLillie First of all I would just like to say on behalf of our team congratulations - I hope that your wedding went well. As a Victorian Hotel, we do have a variety of rooms which are all different sizes. We do alter the prices for different size rooms, however no two bedrooms are exactly the same which adds... More 

Level Contributor
132 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 April 2015 via mobile

I stayed midweek, and found the hotel to have a very pleasant appearance inside and out - a very traditional look with very spacious bedroom accomodation. The reception team were very helpful, as were the staff in both Drake bar and restaurant at dinner and breakfast. Car parking is charged at an additional £8 a day but that was reasonable... More 

Helpful?
Thank Alison J
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Alison J We are really pleased that you enjoyed your stay at the Hotel and found the rooms to be spacious and the staff very helpful. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER More 

1 review
Reviewed 21 April 2015 via mobile

My partner and I stayed in this hotel when we came to Exeter to get engaged. The hotel staff were very friendly and the room was very spacious and well kept. Upon getting engaged we came back to a lovely card from the hotel congratulating us which was really lovely

Helpful?
Thank Elliott B
Thistleexeter, General Manager at Mercure Exeter Rougemont Hotel, responded to this review

Dear Elliot B On behalf of my team I would like to congratulate you again on your engagement. I do know that the team were excited to see that you became engaged whilst staying at the Hotel and we are pleased that you enjoyed your stay, Kind regards Craig Findleton GENERAL MANAGER More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Mercure Exeter Rougemont Hotel is a classical Victorian hotel in Exeter city centre, close to the cathedral and directly opposite the railway station. The Mercure Exeter Rougemont has local attractions including the Castle and Rougemont Gardens within easy walking distance, with other attractions including stately homes, theme parks and the racecourse a short drive away. ... more   less 

Additional Information about Mercure Exeter Rougemont Hotel

Address: Queen Street, Exeter EX4 3SP, England (Formerly The Rougemont Hotel)
Region: United Kingdom > England > Devon > Exeter
Price Range: RM396 - RM691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Exeter Rougemont Hotel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
The Rougemont Hotel, Exeter Hotel Exeter
Mercure Exeter Rougemont Hotel Devon
Hotel Style:
#4 Luxury Hotel in Exeter
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Exeter Rougemont Hotel staff and other travellers.
8 questions
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Questions? Get answers from Mercure Exeter Rougemont Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“consider the noise when booking at the front the club rooms are really nice but the one in stayed in was front facing”
 of 5 bubbles buckrogers5, 30 Nov 2016 | Read review
“Ask about refurbished rooms”
 of 5 bubbles CornwallLily, 27 Nov 2016 | Read review
“2nd floor front facing rooms offer views of busy area around station while being very peaceful”
 of 5 bubbles jamieben, 27 Nov 2016 | Read review
“Don't stay.”
 of 5 bubbles NicholasL296, 26 Nov 2016 | Read review
“Don't sleep in room 30 or 31”
 of 5 bubbles EleanorW687, 24 Nov 2016 | Read review
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