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    Mercure Exeter Southgate Hotel

    Southernhay East, Exeter EX1 1QF, England
    011 44 1392 690532
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    24/12/2017 25/12/2017
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    US$183
    US$152
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    Traveller (191)
    Room & Suite (106)
    Dining (29)
    Overview
    • Excellent37%
    • Very good42%
    • Average14%
    • Poor5%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,078)
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    511 - 515 of 2,002 reviews

    Reviewed 20 February 2016 via mobile

    Staff is not overly excited to welcome you at reception. Parking is a massive challenge. Eventually in my room (256) I was very disappointed with the level of cleanliness. Its is very tidy so its not due to the cleaning staff. Its just regular use...More

    Thank Jana Marco v
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 22 February 2016

    Dear Jana Marco v, Thank you for your review and feedback which I was disappointed to read. Please accept my personal apologies that your experience with us was not up to the standards we normally pride ourselves upon and to which many of our reviews...More

    Reviewed 19 February 2016

    It was as expected - a good business and tourist hotel situated in the heart of Exeter. Staff knowledgeable about what to do and where to go. Walking distance to main shopping area, cathedral and restaurants. Beware of parking charge - £12 for 24 hours...More

    Thank Abigail J
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 22 February 2016

    Dear Abigail J, Thank you for your review and feedback which is greatly appreciated. I'm pleased your stay was as expected and hope we can welcome you back again in the near future. We do advertise about our car parking charges not only on websites...More

    Reviewed 19 February 2016

    I would choose this place over the Holiday Inn Express every time. The spa facilities are nice, the lounge outstanding , and the breakfast meets all expectations. The staff works very are to make your stay enjoyable. However, the staff is young and lacks experience...More

    Thank humunuku01
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 19 February 2016

    Dear humunuku01, Thank you for your recent review and feedback. I'm delighted you approve of our refurbishment works carried out last year. Please be assured I will follow up on your comments about some further training requirements needed with the team to ensure we provide...More

    Reviewed 18 February 2016 via mobile

    Just poor really. Started with a poor lunch (only a basic wrap and chips) which took so long to deliver we had to take it away in a box. We had two rooms, one of which was freezing. The heating system was broken and we...More

    Thank Gadd23
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 19 February 2016

    Dear Gadd23, Thank you for your review and feedback which is appreciated and will be followed up on. Please accept my personal apologies that we did not meet your expectations during your stay. I'm disappointed you found the hotel tired and did not find our...More

    Reviewed 18 February 2016

    It is hard to find a bad word to say about this hotel. The rooms are comfortable, the staff are friendly and efficient, the location is ideal for the cathedral, the shops and the quai. The heated swimming pool and jacuzzi are an added bonus...More

    Review collected in partnership with Accorhotels.com
    Thank Sallynikki
    Response from MercureExeterGM, General Manager at Mercure Exeter Southgate HotelResponded 19 February 2016

    Dear Sallynikki, Thank you for your recent review and feedback. I'm delighted you find it hard to say a bad word about the hotel and that you had a great stay with us. I hope we can welcome you back again in the near future....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$91 - US$199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Exeter
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 154
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, getaroom.com, TripOnline SA, Cheap Tickets, Cancelon, HotelQuickly and Evoline ltd so you can book your Mercure Exeter Southgate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Devon >
    • Exeter
    • Also Known As
    • Accor Southgate Exeter ,
    • Mercure Exeter Southgate Hotel Devon
    Add Photo Photos
    Traveller (191)
    Room & Suite (106)
    Dining (29)
    Pool & Beach (2)
    Hotel & Grounds (167)
    Bathroom (33)
    Business Centre & Event Rooms (11)
    Nearby
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    Ask a question
    Questions & Answers
    beachbum5597
    1 December 2017|
    AnswerShow all 3 answers
    Response from Nicholas C | Property representative |
    Hello, Yes, we do allow dogs for a £15 per night cleaning charge. Dogs are allowed in rooms only and not in food and beverage service areas and must not be left unattended. Many thanks.
    0
    Votes
    Gerry B
    13 November 2017|
    Answer
    Response from Nicholas C | Property representative |
    Hello, Yes we provide both feather and synthetic pillows. However, we cannot guarantee either of these will be soft enough. If you have a specific injury, we would advise you to bring your prescribed pillows. Many... More
    1
    Vote
    William T
    21 October 2017|
    AnswerShow all 3 answers
    Response from Nicholas C | Property representative |
    Hello, William T., Yes, the hotel is Dog Friendly, but there is a cleaning fee of £15 added to your room bill for this. The policy also does not allow for the Dog to be left unattended and it is not allowed in the hotel... More
    0
    Votes
    Room Tips
    "Depends on what you want but no doubt your requested room will be allocated to you. If not ask and be..."
    Read review
    "Don't accept ground floor"
    Read review
    "Ask for room away from front entrance. Passers by talking loudly can be heard at night."
    Read review
    "try and get a room looking towards the cathedral and on second floor or above"
    Read review
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