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Clarion Collection Hotel Buckerell Lodge

Booking.comUS$76*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$117*
US$76*
US$91*
US$117*
US$76*
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Clarion Collection Hotel Buckerell Lodge
Clarion Collection Hotel Buckerell Lodge
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564 Reviews from our TripAdvisor Community

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Showing 556: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

Good amenities and comfortable room, pleasant staff. BUT lack of air conditioning made our room on the sunny side uncomfortably hot. It took until well into the evening opening the French door into the garden to cool it back down. The grounds and landscaping are pleasant, too. The distance from city noise is a plus.

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1Thank Hughro
St Austell, United Kingdom
Reviewed 3 days ago NEW

Our room was adequate with everything we needed, although overall we felt that the reception and bar area could be a lot more cosier. It could be improved by redecoration and having new furniture and a few comfy sofas. The staff were friendly and helpful. Excellent wi-fi access and a spacious car park. Close to the city centre.

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Thank vanessa f
Wisbech, United Kingdom
Reviewed 4 days ago NEW

My room was small and hot. The ensuite was very small with the shower door brushing the toilet bowl. The bar staff were not aware of their stock and prices and tried to charge me twice for some coffee. I only had toast, coffee and cereal for breakfast but was charged the full £10. There were other selections but I...

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Helpful?
1Thank 409robertj
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear 409robertj, Thank you for your review of The Buckerell Lodge Hotel Exeter. Please be assured I will share your feedback with my Food and Beverage Manager and Housekeeping team about the issues you have raised. Our breakfast charge of £10 does include continental, cooked breakfast buffet on busy periods and a light cooked menu option available for all guests....

Santa Fe NNM
Reviewed 6 days ago NEWvia mobile

Very comfortable, quiet, well-appointed and nicely-decorated room with pleasant views of garden. Very friendly and helpful staff. Great bed/firm mattress. Bathroom nicely done in all respects. Food in main dining room (dinner and breakfast) was well above average and variety of choices on menu very good. Free parking and strong, free, in-room wi-fi access. Close proximity to city center. A...

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Helpful?
Thank navajodali
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear navajodali, Thank you for your review of The Buckerell Lodge Hotel Exeter. We are all delighted to read you enjoyed your recent stay with us and found our food offer to be of a high standard. We look forward to welcoming you back to the hotel in the near future. Kind Regards Christopher Francis General Manager

Hertfordshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

After changing our room to a new one organised by Mary due to a few things wrong in room. We were delighted with our upgrade and were treated very well. Breakfast was very nice. A big thank you again to Mary who looked after us.

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Helpful?
Thank Michael B
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear Michael B, Thank you for your review of The Buckerell Lodge Hotel Exeter. I am most pleased to read Mary looked after you during your recent stay. We constantly get high praise from our guests for Mary's efforts and it is most pleasing to read she ensured your stay was a great one. We look forward to welcoming you...

Norwich, United Kingdom
Reviewed 1 week ago via mobile

Visited this hotel for one night. Photographs are much better than reality. This hotel needs a much needed upgrade. Our room was as described, however the dust was not - thick dust on blinds, fire door had to be pushed closed, decor very tired and dated. I expected more for the price we paid (that did not include breakfast). We...

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Helpful?
Thank Fiona S
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear Fiona S, Thank you for your review of The Buckerell Lodge Hotel Exeter. Please accept my deepest apologies we did not meet our high standards on your recent visit. I will be sharing your feedback with all my team to ensure future incidents do not occur again in the future. Please do get in touch with me directly if...

London, United Kingdom
Reviewed 1 week ago via mobile

We stayed here in May 2017. The room was perfectly adequate except for very poor sound insulation between the bedrooms. On the one side we had two men who we could hear talking when they came back to their room late, on the other we we woken by *their* alarm at 4am, then by creaky floorboards. Not recommended for light...

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Helpful?
Thank eclondon0
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear eclondon0, Thank you for your review of The Buckerell Lodge Hotel Exeter. Please accept my apologies you experienced loud noises caused by other guests. We always strive to ensure all of our guests needs are met, and I am sure we could have looked after a room change for you. If I can be of any further support on...

Wantage, United Kingdom
Reviewed 1 week ago

We stayed hear last weekend and thought it over priced as well as being desperate need of renovation, the rooms were damp with our friends having mould going up the wall by their bed. I was woken up twice in the night due to noisy heating pipes this sounded like someone hammering on them. The room also smelt of smoke.

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Helpful?
Thank martinbennett63
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear martinbennett63, Thank you for your review of The Buckerell Lodge Hotel Exeter. Please accept my deepest regarding your recent stay with us. I have shared your feedback with my housekeeping and maintenance team and we will work hard to resolve the issues you encountered. If I can be of any further support on this matter please do contact me...

Maidstone, United Kingdom
Reviewed 2 weeks ago

Stayed for two nights with my sister-in-law. We had a lovely quiet room, with all facilities. Room was comfortably furnished and very clean. All staff were pleasant and helpful. Nice choice of breakfast menu. Hotel is set in lovely quiet grounds, even though on a main road. Bus stop opposite hotel meant an easy trip into the city centre.

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Helpful?
Thank Alisdisgrace
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear Alisdisgrace, Thank you for your review of The Buckerell Lodge Hotel Exeter. We are very pleased to read you enjoyed your stay and found your room and facilities comfortable and clean. We hope to welcome you back to the hotel in the near future. Kind Regards Christopher Francis General Manager

Gloucester, United Kingdom
Reviewed 3 weeks ago

We stayed here on 26/27 April; we arrived around 16:00 and checked in. From a distance the hotel looked smart but close up it is in need of redecoration externally and looks tatty. That appears to be the general feeling throughout - staff appear helpful but ineffective and their promises are not forthcoming as you will see: We went up...

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Helpful?
2Thank barbary45
chris f, General Manager at Clarion Collection Hotel Buckerell Lodge, responded to this review

Dear Barbary45, Thank you for taking the time to make contact with TripAdvisor with regards to your recent experience at the Buckerell Lodge, part of our SHL hotel collection. As the General Manager responsible for the Buckerell Lodge, I wanted to write to you personally today. First and foremost I would like to offer my sincerest apologies for the standards...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Just a mile from Exeter City Centre, surrounded by mature trees and 4 acres of landscaped gardens the hotel has easy access from the motorway and ample free onsite parking. Good quality restaurant, bar meals and room service is available. ... more   less 

Additional Information about Clarion Collection Hotel Buckerell Lodge

Address: Topsham Road, Exeter EX2 4SQ, England
Region: United Kingdom > England > Devon > Exeter
Price Range: RM333 - RM629 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Clarion Collection Hotel Buckerell Lodge 3.5*
Number of rooms: 54
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Also Known As:
Buckerell Hotel Exeter
Clarion Collection Hotel Buckerell Lodge Exeter, Devon
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Collection Hotel Buckerell Lodge staff and other travellers.
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Questions? Get answers from Clarion Collection Hotel Buckerell Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere but if you have to stay here tell them not to give you a room overlooking the kitchen!”
409robertj, 25 May 2017 | Read review
“We were in room 6 which is a twin room at the end of a corridor away from the main hotel, so very quiet.”
Alisdisgrace, 15 May 2017 | Read review
“Don't accept 45 or 46!”
barbary45, 7 May 2017 | Read review
“over looking the gardens when we will stay again.”
davidwX166WP, 23 Apr 2017 | Read review
“All the rooms are excellent”
johnbK4341JP, 7 Apr 2017 | Read review
5 of 5
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US$76* /night
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Prices are for 1 room, 2 adults
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