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Southernhay House Hotel

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Traveller (50)
Room & Suite (29)
Dining (4)
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Overview
  • Excellent59%
  • Very good24%
  • Average7%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
Free Parking
4 Star Hotel
All hotel details
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Reviews (284)
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All reviewselegant roomsbeautiful boutique hotelfresh milkxmas marketsmall hotelfull length mirrorfree standing bathlonger staybeautiful roomcomfortable bedcentral exetercathedral greenquiet at nightbreakfast was deliciouslimited parkingcity centre locationshower room
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1 - 5 of 279 reviews
Reviewed 3 days ago

We recently chose to have a working lunch with clients and were treated unbelievably badly. This business clearly doesn’t understand how to speak to or deal with business clients. Without a shadow of a doubt the last time we use this establishment. Shame but unacceptable.

Thank PAMSouthWest
Response from deborah c, Owner at Southernhay House HotelResponded yesterday

*spoiler alert* See response to last post; same bunch.

Reviewed 3 days ago

Occasionally you are just left completely and utterly gobsmacked by how inept and clueless a business can be in terms of how it treats its returning customers. What makes this worse I think it was the hotels owner who was responsible. Suffice to say that...More

Thank corporatetravell2018
Response from deborah c, Owner at Southernhay House HotelResponded yesterday

Thanks. You’ve had your say. Let me (on behalf of the team here at SH) reply. You have previously booked our private meeting room for an all day meeting. This time, you balked at the room hire (£100) and instead made an informal booking, separately,...More

Reviewed 1 week ago via mobile

I really enjoyed my stay at southernhay the room was so comfortable and the bed was like sleeping in a cloud. The staff were very attentive and nothing was to much trouble. The breakfast was amazing all freshly cooked and there were nice touches, like...More

Thank Ann B
Response from deborah c, Owner at Southernhay House HotelResponded yesterday

Thanks Ann, it’s good to know the little details we like to provide are appreciated. And, since this is a competitive city-centre location your comment about price is equally appreciated! We’re up against the major chains and we think it’s the personal and individual touches...More

Reviewed 1 week ago

This hotel, well situated close to the cathedral in a fairly quiet, regency style square in old town Exeter, seemed to be just the ticket: fine décor, period charm, five star reviews and the odd award. I was duly impressed by the warm welcome and...More

Thank smarckles
Response from deborah c, Owner at Southernhay House HotelResponded yesterday

Full marks for your witty and articulate post. We’ve taken your comments seriously: not just in comping most of your room rate but in doing a serious test on Opium vs Washing Machine! Granted, we always run WM during the afternoon but there’s no reason...More

Reviewed 2 weeks ago

We liked the fact that the hotel is centrally located, has a certain historic charm, a nice bar and a pleasant enough restaurant. The staff were friendly and helpful. There is no car park but we used one 5 minutes walk away which cost £10...More

Thank Debbie K
Response from deborah c, Owner at Southernhay House HotelResponded 1 week ago

I’ll be straight with everyone on this forum; we are a small, townhouse-style boutique hotel in the heart of Exeter. While Londonites would laugh at Exeter calling itself a city, we’re proud of the fact there’s a bit of an evening vibe around town. So...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Multilingual Staff
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$131 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Non-Smoking Rooms
Details
Price range
US$131 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Exeter
Room types
Non-Smoking Rooms
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Traveller (50)
Room & Suite (29)
Dining (4)
Questions & Answers
Ask a question
Dan E
16 December 2016|
Answer
Response from deborah c | Property representative |
Hi Dan We do not have a spa. Best regards Sally
0
Votes
Nina K
3 February 2015|
AnswerShow all 2 answers
Response from deborah c | Property representative |
Hi Nina. We have four free parking spaces here, which are for resident guests on a first come first served basis. If you have a disabled badge, please let us know and we'll reserve one specifically for you. If the spaces... More
1
Vote
Room Tips
"Don't go for Opium Room, unless you're fond of washing machines."
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"Luxury Double Room Spacious with free standing bath"
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"all rooms excellent as the hotel is in a very quiet part of Exeter....you cannot believe that you are in a..."
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"Don't book by phone"
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