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The Imperial Hotel

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The Imperial Hotel
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2,380 Reviews from our TripAdvisor Community

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Showing 2,361: English reviews
Paignton
Reviewed yesterday NEWvia mobile

It's been twenty five years since the heyday of this hotel when it was the crown of the English Riviera. The crown has certainly slipped if not fallen off! Admittedly it's now longer a Trust House Forte hotel and the black tie for dinner has gone. The hotel has struggled to find its identity and hopefully it will find its...

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Thank Brookleigh1
Haytor Vale, United Kingdom
Reviewed yesterday NEW

My wife and I stayed at The Imperial at very short notice. The architecture is a delight, with links to Agatha Christie. Being out of season we got a room with a delightful view over the bay. The room was a reasonable size and was comfortable. We had a balcony area with reclining seats. Breakfast was a buffet with generous...

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Thank Richard B
Reviewed 2 days ago NEWvia mobile

I have mixed feelings about this hotel. My first impression when we saw the outside of the hotel was that we had made a very large mistake, as the exterior is quite dirty and old looking. I was pleasantly surprised however when I entered the reception which was lovely and extravagant. We then went into the lounge area which had...

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1Thank ssfox90
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear ssfox90 Thank you for your views following your stay. We are delighted that you enjoyed the grandeur of our reception rooms and found our menus to be both delicious and competitive. We are working through a refurbishment project at this stage which will be bringing the décor in line with expectations. I do hope that you will change your...

Newcastle upon Tyne, United Kingdom
Reviewed 3 days ago NEW

First impression on aproaching this hotel is dissapointing, but once in the reception area it all changes, a lovely hotel, very pleasant & helpful staff, nothing too much trouble. So good that we extended our stay for a further four nights. Short walk to the harbour / marina.

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Helpful?
Thank Shirley B
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear Shirley B Thank you for choosing the Imperial as your hotel of choice, we are lighted that you had a wonderful experience and that you decided to stay with us that bit longer. Hopefully it will not be too long until you choose to come back again

London, United Kingdom
Reviewed 5 days ago NEW

I booked two rooms for a break between Christmas and New Year as a gift for my family as I had been away on business so much of 2016 (note management team - I spend most of my life in hotels so I know what good looks like and what 150 quid a night can get you!) Good points -...

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1Thank eronay2000
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear eronay2000 I have tried to make contact without success, but I would be very keen to speak to you regarding your feedback if you would be so kind as to contact me.

Merthyr Tydfil, United Kingdom
Reviewed 5 days ago NEWvia mobile

Absolutely loved this hotel which we visited for a new Year break. The entrance us overwhelming with the decor and chandelier. It was so good to see an historic hotel. This theme went throughout the hotel with pictures and stories of its history. We were delighted to be upgraded free of charge to room 220 which had a balcony. The...

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Helpful?
Thank Victoria R
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear Victoria R. What a wonderful review, thank you so much. We had a wonderful time at New Year with all of our guests and so happy to share the special occasion. I have passed on your feedback to all of the team and thanked them personally for doing the hotel proud.

Bath, United Kingdom
Reviewed 1 week ago

We stayed at this hotel last weekend as part of a party from our home town. We have been before (for one night) and always been allocated a very nice room but we decided to stay an extra night and made the mistake of booking a Standard Room....when we arrived we were told that we had been 'upgraded' to a...

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3Thank BathUKMan
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear BathUKMan Thank you for your review and I am sorry to hear that your room was not to your satisfaction. We are in the process of renovating our rooms at this time and also planning a major refurbishment. We are delighted that you enjoyed your dining experience and hope that it will not be too long until you return...

yeovil
Reviewed 1 week ago

My husband and myself stayed at the Imperial just after Christmas for 2 nights. The reception entrance to the hotel was absolutely fantastic chandeliers etc... and a huge lovely Christmas tree. The hotel has lots of history and famous people have stayed there since 1888., all very interesting and adds to the charm of the hotel. Reception staff very friendly...

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Thank mona w
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear Mona W Thank you for your lovely feedback. We are so privileged to have such a wonderful iconic hotel in a superb setting. We always try to offer the very best deals direct, so we look forward to hearing from you soon to make your next booking with us and we will endeavour to ensure a sea facing room.

Bath, United Kingdom
Reviewed 1 week ago

We stayed for a weekend in December, lovely big room with wonderful views. Yes - some of the decor is in need of an update but we can personally look past this. We give 3 stars as we are anxious about the new ownership! We have been visiting this hotel for over 6 years, and under the old ownership we...

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2Thank Andy R
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear Andy R Thank you for sharing your feedback. We are delighted to hear that you have noticed a positive change in our team and enjoyed the special offers in the bar. We are continuing to train and develop our team to ensure that the service we offer is exceptional, and are currently in the process of freshening our décor....

Devon, United Kingdom
Reviewed 1 week ago via mobile

I recently stayed at the Imperial for one night and was very disappointed with most aspects of my stay and I have no idea how this Hotel ever achieved 4 stars. The hotel is generally tired and in desperate need of decorating and modernisation, the shower in the room was ridiculous and only a trickle of water came out, however...

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3Thank LizzyM70
Gwyn G, General Manager at The Imperial Hotel, responded to this review

Dear LizzyM70 Thank you for your feedback, which I am very sorry to read. The points that you have raised are being investigated with the team, as this is by no way the norm and nor will it be accepted. We are in the process of providing extensive training and development of all of our team to further improve on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Imperial Hotel is a 19th Century four-star hotel in a stunning cliff-top location on the English Riviera. Of the 152 bedrooms, 60 are sea-facing premium rooms, 29 deluxe rooms with sea views, and 13 suites. Just a mile from Torquay train station, and 10 minutes walk from the town centre and its famous promenade, this Mediterranean-style hotel is a great base for exploring Devon and North Cornwall. Close by are sandy beaches, the Eden Project and Dartmoor National Park. After a day of exploring relax in the Health & Leisure Club then enjoy delicious food in the award-winning Regatta Restaurant. ... more   less 

Additional Information about The Imperial Hotel

Address: Park Hill Road, Torquay TQ1 2DG, England
Region: United Kingdom > England > Devon > English Riviera > Torquay
Price Range: RM295 - RM737 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Hotel Torquay, English Riviera
Hotel Style:
#4 Spa Hotel in Torquay
#10 Business Hotel in Torquay
#10 On the Beach Hotel in Torquay
#12 Luxury Hotel in Torquay
#27 Romantic Hotel in Torquay
#31 Family Hotel in Torquay
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Questions & Answers

Here's what travellers have asked, with answers from The Imperial Hotel staff and other travellers.
36 questions
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London, United Kingdom
7 months ago
Plymouth, United Kingdom
Durham, United Kingdom

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Questions? Get answers from The Imperial Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one in another hotel!”
 of 5 bubbles eronay2000, 12 Jan 2017 | Read review
“Not Room 220”
 of 5 bubbles BathUKMan, 9 Jan 2017 | Read review
“go for a seaview one. It looks over the bay splendid views”
 of 5 bubbles monaw404, 9 Jan 2017 | Read review
“Top Sea Views from Higher Floors”
  • Cupboard in Room
  • Bathrobes
  • Old Furniture with tears and dirty
  • 4 Star?
  • 4 Star Room
  • Sea View?
  • 4 Star Bathroom
 of 5 bubbles ronelvz, 3 Jan 2017 | Read review
“Must have a see view.”
 of 5 bubbles 416philk, 21 Dec 2016 | Read review
5 of 5
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