We booked direct with the hotel and got a fantastic rate and an upgrade to a sea view room. Our 2 night break was incredibly relaxing , just looking over the Bay both at day and at night and reading books was a real winter treat. The choice at breakfast was great with a vegetarian buffet as well as normal buffet.
Stayed due to hotel being dog friendly. Outside of hotel in major need of re-paint and updating it looks very shabby. Lobby is very nice once you get past the miserable outside, once in room we had a deluxe double, lovely size but once again in need of modernisation, very old fashioned light switches and furniture. Great location and friendly staff. I thought was also overpriced for 1 night in cold January, £140 + £10 dog fee.
This is the second time we have stayed at the Imperial.Having stayed at other 4 star hotels in Torquay, the Imperial is by far the best for location,rooms, facilities and food. We will certainly return.
This lovely hotel is in an unparalleled position in Torquay and has public rooms and seaview bedroooms to match. It has an unshowy grandeur in its lounges, great food and is guaranteed to make you feel totally relaxed by the end of your stay.
We always stay at the Imperial we had a lovely weekend it's a nice place to stay The rooms are clean and comfortable but very dated and need upgrading The bars and restaurant are very nice staff are pleasant and helpful The food is good especially the breakfast
We booked afternoon tea for two. We arrived and had to wait several minutes for 3 employees to finish what they were doing before attending to us. We attended our table in Palm Court lounge which was positioned with a lovely view over the bay. Our tea came first which was made with tea bags as opposed to tea leaves which was disappointing. Our food arrived approx 25 minutes later by which time we’d finished our tea. The sandwiches were partly stale, the vegetarian option very poor and didn’t offer the equivalent of the non-vegetarian offer (mini sausage role crab tart). One sandwich in particular was mostly onion with a measly sprinkle of grated cheese. The scones were really good offering a plain and current option. The cakes were mostly dry but there was a chocolate mousse which was delicious. The waiters were generally disengaged and lacked any degree of customer service although one faired better than others when dealing with our feedback. Overall the experience was poor, which is a shame as it has a lot of potential but we won’t be returning any time soon.…
One night stay at the Imperial Torquay was disappointing simply because it was too short!! Booked at a good rate direct with the Hotel we had a fabulous overnight getaway inclusive of very nice 2 course dinner and a great breakfast. Bottle of inclusive Prosecco chilled in the room which we enjoyed late afternoon looking at the outstanding view across Torbay. Room was very clean, lovely and warm, comfy bed, fab view and a nice bath. Evening meal overlooking the lights all around Torbay must be one of the best outlooks of any restaurant in the south west, and during the great breakfast we enjoyed the same view with sun shining across the bay. Staff were friendly. Really Looking forward to our next visit on 24th Feb to celebrate a special Birthday for 2 nights and with friends.
My wife and I began 2023 in a sea-facing room at The Imperial. It was an excellent start. The view out was magnificent and enhanced beyond expectation by the wall-to-wall, floor-to-ceiling windows. The downstairs rooms were clad with Christmas decorations on a most impressive scale. The choice at breakfast – cereal, fresh and dried fruit, along with a panoply of hot dishes – all fresh, well-cooked and piping hot, was well above the standard on many comparable Hotels. Sadly that is where excellence in the dining room stopped – quite abruptly. For our first night we were told upon arrival that Dinner was fully booked. (Though we heard from guests at breakfast next morning that the room seemed disappointingly empty of diners and the subsequent atmosphere they bring). However, coating up, we found some excellent food five minutes’ walk away. Noting wall-displayed menus of historic meals at The Imperial we decided to avail ourselves of the hotel dining the following night. Here our perceptions plummeted. The surprisingly small main-course portion of lamb arrived with a scant token of aubergine and courgette, and a meagre hint of honey glaze source. Upon tasting – the temperature of all were found to range between tepid and cold. And the accompanying potato mash, priced separately, was more akin to the thermal reading of melting ice-cream rather than accompanying winter vegetable. However, disappointment was far from ending at that point. The dish was returned with a polite request to make it to an appropriate temperature. After a wait, hotter food was delivered. But here began the real rub. Out of six small cuts of lamb, five were completely inedible – four requiring to be removed from the mouth after persistent chewing – the fifth, before reaching that stage, was seen comprising ninety percent gristle. (I assumed this was the unfortunate end left-over of the joint) Apology was offered by the waiter but without any attempt either to explain or to offer any kind of sweetener to the memory or uplift for an otherwise spoilt final evening. The restaurant - described on the Imperial website as ‘The heart of the hotel’ was approached with high expectation. Sadly it was soundly dashed – leaving my wife and I feeling more akin to characters in the story of an infamous fictitious Torquay hotel rather than valued paying guests in an establishment of higher pedigree. We can only hope that ‘The heart’ that evening was going through some irregular spasm or palpitation!…
We enjoyed the relaxed ambiance in the public areas and guest rooms. There is a great view of Torbay from sea-facing rooms and restaurant. The breakfast is first/class, with great choice and quality of food. Good service from all staff - overall very satisfied with our stay
If you book a room for your family, just be mindful the 2nd bedroom has no windows and very small compared to the master bedroom making it very claustrophobic Within this room the beds are not all standard size .