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We went here for a girls Christmas party, and as I'm gluten free I always check ahead before making any bookings, I was told on my first call not a problem at all and asked what I would like as an option, I said nut...More
2 Thank lowflyingcat
Response from Rachel R, Manager at Red House HotelResponded 9 December 2015
Thank -you for your feedback ,it is most unfortunate you did not fully enjoy your experience with us .I am unaware of a complaint made on the evening ,or an email so could not have offered an apology or refund .
I can assure you...More
Have just come back from a great weekend away been going here for the past 8 years for the my partners b day the staff are all friendy make you feel welcome food is good and the rooms clean we are going back again in...More
Thank Sarah A
Response from Rachel R, General Manager at Red House HotelResponded 25 November 2015
Thank -you for the positive feedback ,Merry Christmas and see you soon .x
We visited here staying 7 nights in total. At first glance the hotel is in good condition, and well kept in a great location only a short walk to Torquay train station and sea front. However there were a few things throughout the week that...More
5 Thank Ruth W
Response from Rachel R, Manager at Red House HotelResponded 8 October 2015
Thank -you for your feedback ,we use it to learn and improve .
I have spoken to housekeeping and explained stringently the need for security ,it was an unacceptable oversight caused by a temperamental door , for which we can only apologise
We would gladly...More
Stayed at the Redhouse hotel for a week, have been a few times before and always find it very comfortable and relaxing. The room we had was lovely, clean, with a homely feel,a comfortable bed, a very good sized bathroom, and was serviced every day....More
We booked two nights here and were so pleased extended our stay by one night. We had Room 1 which had lovely sea views and was so spacious, bright and clean. The hotel staff excel in friendliness and helpfulness.I walked into the town, an enjoyable...More