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    Hallmark Hotel Bournemouth West Cliff

    7 Durley Chine Road, Bournemouth BH2 5JS, England
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    24/12/2017 25/12/2017
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    Traveller (395)
    Room & Suite (218)
    Dining (42)
    Overview
    • Excellent22%
    • Very good27%
    • Average24%
    • Poor14%
    • Terrible13%
    Travellers talk about
    “spa break” (51 reviews)
    “west cliff” (36 reviews)
    “a lovely stay” (26 reviews)
    Free Wifi
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,987)
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    421 - 425 of 1,979 reviews

    Reviewed 15 September 2016 via mobile

    My wife and I stayed at the Hallmark for 3 nights and first impressions were promising. Despite the building being quite old the hotel has been completely modernised and I very clean and tidy. Our room was quite large and modern but too hot, it...More

    1  Thank David N
    Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 16 September 2016

    Dear David, many thanks for the feedback that you have given, and please accept my apologies for not providing the normal standard of hospitality you should of received, we alwasy value feedback and will always take on board and do what we can to improve...More

    Reviewed 14 September 2016

    Staff friendly and helpful especially on reception, both swimming pools and spa facilities all good but that's as good as it gets, breakfast not enough staff and eggs bacon etc nearly cold. Secondly l really object to paying £10.00 a day for parking in either...More

    1  Thank DavePGloucester
    Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 16 September 2016

    Dear Dave, thanks for the feedback, we have charged for car parking since april and openly communicated to all our guests, we also advise them that there is plenty of free car parking on the roads adjacent to the hotel should guests wish to make...More

    Reviewed 14 September 2016 via mobile

    Myself and my partner stayed at the Hallmark for 2 nights. Upon our arrival we found out our TV signal was very weak and unreliable. The maintenance man Ron arrived promptly and assisted us to be able to plug our HD stick into the back...More

    Thank Adam H
    Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 16 September 2016

    Dear Adam, many thanks for recognising my great maintenance manager Rod, who always goes the extra mile for our guests, we look forward to seeing you again soon, kind regards Paul Clarke, General Manager

    Reviewed 14 September 2016 via mobile

    I have just returned from a two night short break with my wife from this hotel and we were extremely disappointed. We paid £270 for a double room which included dinner for one night. It was probably worth half that and that's being generous. I...More

    Thank Robin P
    Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 16 September 2016

    Dear Robin, after a busy summer it is always a reality check when you have this feedback to show how every day everything must be consistent all the time seven days a week twenty four hours a day.We are all sorry for this happening and...More

    Reviewed 13 September 2016 via mobile

    Where to start, in the first room once they'd finally found our booking included a broken electronic shower which they'd de sided to just use the handset from the bath in the holder only it was impossibly powerful so wouldn't sit on the holder just...More

    Thank Stuart W
    Response from Paul C, General Manager at Hallmark Hotel Bournemouth West CliffResponded 16 September 2016

    Dear Stuart, many thanks for the feedback, the snake has now been found and the problem resolved for future guests, and im sorry for the cleanliness of the second room.Kind regards Paul Clarke, General Manager

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Business Centre with Internet Access
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$55 - US$185 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Bournemouth
    • #15 Luxury Hotel in Bournemouth
    • #16 On the Beach Hotel in Bournemouth
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 83
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • Dorset >
    • Bournemouth
    • Also Known As
    • Bournemouth Hallmark Hotel
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    Traveller (395)
    Room & Suite (218)
    Dining (42)
    Pool & Beach (23)
    Hotel & Grounds (277)
    Bathroom (33)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    Robert C
    27 October 2017|
    AnswerShow all 6 answers
    Response from carrie13x | Reviewed this property |
    Yes it is free to use the pool. The spa area with pool, Jacuzzi, sauna, steam room, aromatherapy cave and relaxation room is an extra £8 per person. This includes use of a bathrobe and slippers. If you want to use the... More
    1
    Vote
    tieganlove
    24 September 2017|
    AnswerShow all 6 answers
    Response from diana_davies7 | Reviewed this property |
    I was very happy with the hotel. The staff were friendly and very helpful and the spa was great. The extra pool on the ground floor also looked inviting. The breakfasts were very adequate and only once we ate an evening meal... More
    1
    Vote
    Room Tips
    "Clean and comfortable"
    Read review
    "Water in bathroom runs too slowly. Keys deactivate easily."
    Read review
    "Don't pay extra for a superior they are not"
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    "Stay as high up as possible so you don't hear the naff music all night."
    Read review
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