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The Cumberland Hotel

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3,275 Reviews from our TripAdvisor Community

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Showing 3,252: English reviews
Stretham, Cambridgeshire
Reviewed 27 May 2015

Stayed with a friend for five nights recently at the Cumberland and really could not fault it. The food was excellent, I had a good room and slept better than I have done for ages, and the staff were very helpful. Sadly the weather was bad on our last day and spoiled a trip to Poole, but that was not...

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Helpful?
Thank WestHighland
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear WestHighland, Thank you for your review. Great review, with some fantastic comments regarding your recent stay with us. We are pleased it was all enjoyable for you. We look forward to welcome you back soon again. Our Ventana Grand café, 2AA rosette awarded does special offers throughout the year, please visit our website to check it out. Best Regards,...

Bournemouth, United Kingdom
Reviewed 27 May 2015 via mobile

Brilliant time both times, great service food excellent. Fantastic how you could go from room to room. The Father Christmas who greeted you was brilliant, he recognised me the following year. Recommend people to have their Christmas Parties there.

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Helpful?
Thank Janet P
Maldon, United Kingdom
Reviewed 27 May 2015 via mobile

Stayed bank holiday weekend. Good breakfast. Hotel average price. Art Deco style in restaurant bar etc very nice. Bedroom spacious but a little tired. Good location and free parking. Outdoor pool clean but very cold. Could use indoor pool at neighbouring hotel but not as nice hotel as the Cumberland . Only bad point really was shower difficult to control...

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Helpful?
1Thank mgak
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear mgak, Thank you for your review. Good review, we are pleased you found everything enjoyable. My apologies if you found the shower 'tricky', we do hope to be changing the attachments in the near future. We hope to see you soon again. Book direct for the best rate, please visit our website or call our reservations direct on 01202-298350....

Colchester, United Kingdom
Reviewed 26 May 2015

Excellent reception crew and catering staff. Good rooms with all you need. Outside pool area looked very continental shame it was March, cold and windy, would like to try in summer. Lots of functions going on giving hotel a real buzz. Lift is quite small if you are in a big party (only negative comment)

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Helpful?
Thank boomboom65
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear boomboom65, Thank you for your review. Good review regarding your recent stay with us. We look forward to welcome you back soon again. Our Ventana Grand café, 2AA rosette awarded does special offers throughout the year, please visit our website to check it out. Best Regards, Sean Nell

gloucestershire
Reviewed 26 May 2015 via mobile

Me and my boyfriend have just returned from staying for 1 night. We managed to book a deal with the hotel which gave us free coffee and cakes on arrival, a full English breakfast and packed lunch the next morning. We were impressed with the attentiveness of the staff; the front of house staff and the bar staff were so...

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Helpful?
1Thank kelly b
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear kelly b, Thank you for review. Lovely review, we are all pleased it was all enjoyable. We look forward to welcome you back soon again. Our Ventana Grand café, 2AA rosette awarded does special offers throughout the year, please visit our website to check it out. Best Regards, Sean Nell

Somerset, United Kingdom
Reviewed 25 May 2015

stayed here a few times over the past few years.As nice as ever,and i am fussy! Very polite and helpful staff,excellent food in glamour surroundings.Bedrooms clean and tidy,overall quite smart. Abit of wear and tear showing in bedroom and on balcony,I am likely fussier than a lot but its not a cheap hotel.

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Helpful?
Thank Patricia H
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Patricia H, Thank you for your review. Nice review regarding your stay with us. Always lovely to read reviews from repeat customers. We look forward welcoming you back soon again. Our 2AA rosette Ventana Grand Café has offers throughout the year, well worth a look. We also guarantee the best rates when booking direct, please visit our website or...

Reviewed 24 May 2015 via mobile

We are just leaving The Cumberland this morning, totally unrefreshed having spent one night here as a treat for our 9th anniversary. It was NOT what we were led to expect from the marketing material. Firstly the room was not worth £195.00 at all. The decor was outdated, cheap and tired, the fixtures were dodgy (the towel rail was hanging...

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Helpful?
3Thank Fanny C
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Fanny C, Thank you for your review. I am disappointed your stay was not enjoyable, we do strive to ensure that every guest has an enjoyable time. My sincere apologies. We do value all feedback, as we do believe that it is imperative in improvement. Your comments regarding the bedroom will be investigated and if improvement can be made...

Reviewed 24 May 2015 via mobile

I have to say the standard of service from the reception staff, to the managers, cleaners, bar staff and waiters are fantastic. Everyone who works here goes above and beyond to ensure all customers have a pleasurable stay. I frequently work down in Bournemouth for business and I have to say the Cumberland hotel is by far the best place...

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Helpful?
Thank Clarkweston
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Clarkweston, Thank you for your review. Great review regarding your stay with us. We are pleased it was all enjoyable for you. We hope to see you soon again, welcoming you back. We guarantee the best rates booking direct with the hotel, so please visit our website or call our reservations on 01202-298350. Our Oceana Day spa offering a...

London
Reviewed 23 May 2015 via mobile

I stayed at the Cumberland for 2 nights with my little dog. We stayed in the basic single room which cost me £50 and I paid £10 extra to extend checkout until 1PM. I also paid a further £10 for my dog. Upon arrival reception staff were very friendly and even let us check in earlier to save us waiting!...

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Helpful?
2Thank Charlotte C
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Charlotte C, Thank you for your review. Great review regarding your recent stay with us. Lovely comments and compliments. We are pleased it was all enjoyable for you. We look forward welcoming you back soon again. Our 2AA rosette Ventana Grand Café has offers throughout the year, well worth a look. We also guarantee the best rates when booking...

Portsmouth, United Kingdom
Reviewed 23 May 2015

Excellent hotel right on the beach lovely rooms with balcony over looking the sea, my mum had a fall whilst we was visiting a restaurant in Bournemouth town centre and we got a taxi back to the hotel, we arrived in the hotel reception and Gaetano was amazing looked after me and my mum called us an ambulance made me...

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Helpful?
Thank tracieclaire
SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear tracieclare, Thank you for your review. Great review, unpleasant that your mum went unwell, so a shame you weren't able to enjoy your stay completely. I am pleased that Gaetano was of great assistance. We do hope to welcome you back soon again. The Cumberland is an award winning hotel, and we do have offers available throughout the year....

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Ventana Grand Cafe
Ventana Grand Cafe
Cuisines: European, British, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 

Additional Information about The Cumberland Hotel

Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Region: United Kingdom > England > Dorset > Bournemouth
Price Range: RM283 - RM898 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cumberland Hotel 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth
Hotel Style:
#3 Spa Hotel in Bournemouth
#3 Business Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
#8 Family Hotel in Bournemouth
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the upper floors to the front of the hotel are better”
 of 5 bubbles jimbZ3110NJ, 29 Mar 2017 | Read review
“We had a sea view room which was lovely - shame the weather wasn't!”
 of 5 bubbles JanetE05, 29 Mar 2017 | Read review
“We asked for a quiet room but didn't get one. We ended up next to the lift so heard everyone coming in late and everyone getting up early”
 of 5 bubbles 710DavidB710, 28 Mar 2017 | Read review
“Try to get a sea view on the 1st Floor”
 of 5 bubbles Conisers, 28 Mar 2017 | Read review
“We had room 306, there is a very small lift”
 of 5 bubbles EastGrinsteadEllie, 24 Mar 2017 | Read review
5 of 5