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The Florence Suite Boutique Hotel and Restaurant

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The Florence Suite Boutique Hotel and Restaurant
The Florence Suite Boutique Hotel and Restaurant
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314 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Reviewed 3 days ago NEWvia mobile

Wonderful overnight stay in Portsmouth. Extremely comfortable bed, great shower and a delicious (and efficient) breakfast in the morning. Would definitely stay again and recommend it to others. Excellent customer service by the front desk staff too.

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Helpful?
Thank Anna m
Reception1113, Guest Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear Anna, Thank you for choosing our Hotel! It was nice meeting you and we appreciate your review and kind words! Please give us a call next time you are planning on coming to Portsmouth and we will be happy to welcome you again!

Aberdeen, United Kingdom
Reviewed 1 week ago

I cannot recommend a stay at this place enough. Upon check-in the staff were extremely friendly and helpful, our room wasn't ready but we left our luggage and visited the Florence Arms for a refreshment for around 20 minutes. Our room was very spacious, clean and all the amenities were fabulous. The breakfast room has a lot of menu options,...

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Helpful?
Thank laurabeats
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear Laura: Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Many thanks again and take care!

London, United Kingdom
Reviewed 3 weeks ago

Excellent service as always. Staff are friendly and helpful and we always feel welcome. We have visited 4 times with different rooms each time which have all been spotless and well presented. Would recommend to anyone who wants a lovely quiet weekend in Southsea

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Helpful?
Thank bernicearriagada
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for such a lovely review! We were happy to have you staying with us! Do not hesitate to contact us next time you are in the area and we will be thrilled to welcome you again! We are sending our best regards, many thanks again and take care!

Worthing, United Kingdom
Reviewed 3 weeks ago

This collection of boutique hotels is charming. We admired the decor and excellent standard in room and bathroom and tried hard to find any fault but really couldn't! Agata was very helpful explaining parking arrangements and when we said we would like to return with grandson took the time to show us other rooms that would be suitable.Breakfast was lovely...

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Helpful?
Thank maureenwride
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear Maureen: Thank you for your review. We enjoy having you stay and we are very pleased you like our hotel! It’s always nice to know that The Mercer Collection Hotels are number one to our guests! Many thanks again and we’ll see you again soon.

Hertford, UK
Reviewed 3 weeks ago

Lovely helpful staff (especially Agata who showed us around, re-booked our meal as we arrived late after getting stuck in traffic and was generally lovely), great breakfast. We had a small double room, which is indeed small but perfectly adequate. Good location near the waterfront but a very quiet area to stay in. We were a little dubious about the...

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Helpful?
Thank ClaireHerts
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear Claire, We are glad you enjoyed your stay. Our team are doing their best to assure our guests get the perfect service, so it is really nice to read such a great review! Thank you for sharing your thoughts and we would be more than happy to welcome you again soon!

London, United Kingdom
Reviewed 4 weeks ago

Expectations were originally disappointed on our first visit to the Mercer collection, Florence House, last November. The pillows turned out to be bullet proof – quite literally the most uncomfortable we have ever slept on. On check out, we were told that this was a failing on the part of the housekeeping department, so reassured by this, we returned a...

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Helpful?
Thank arowen123
Reception1113, Guest Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

It's a great shame the review has omitted some of the key problems which occurred during the stay namely the appalling way you addressed staff trying their best to help you at the hotel using both derogatory comparisons to public figures and slamming the phone down on staff on more than one occasion. An issue which could have been discussed...

Towcester, United Kingdom
Reviewed 4 weeks ago

The Mercer Collection is a Boutique Collection of little hotel gems in a Southsea enclave. Each property has its own personality but comfort, style and character are evident throughout. Coupled with a great position and passionate staff we will be back. We ate in the gastro pub which is part of the Collection-well thought out menu great food and atmosphere....

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Helpful?
Thank Mort889
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for your review. We enjoy having you stay and we are very pleased you like our hotel! It’s always nice to know that The Mercer Collection Hotels are number one to our guests! Many thanks again and we’ll see you again soon.

Southampton, United Kingdom
Reviewed 4 weeks ago

The welcome is genuine, the rooms are comfortable and quiet. Shower is good and the toiletries are l'occataine and smell divine. Breakfast was delicious with a good choice of different hot dishes including my favourite Eggs Benedict. My partner's full english looked good too. Our 2nd time of staying. We will be back.

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Helpful?
Thank Sue W
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear Sue, Thank you for your review. We enjoy having you stay and we are very pleased you like our hotel! It’s always nice to know that The Mercer Collection Hotels are number one to our guests! Many thanks again and we’ll see you again soon.

Reviewed 5 weeks ago

Friendly, helpful staff, lovely room and attractive breakfast room. Comfortable nights sleep, followed by a good choice for breakfast. I had scrambled eggs and smoked salmon, on a toasted muffin. Great location, just a few minutes walk to the seafront and 10 max. to the shops and restaurants. We only stayed one night but we will come again.

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Helpful?
Thank Sarah Lisa R
Reception1113, Public Relations Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Dear guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Many thanks again and take care!

Reviewed 22 February 2017 via mobile

First off. If youre walking from the trainutut it is going to take about 20 minutes so just get a cab. Anyway purely amazing is the best way to describe this hotel. From check in where you are taken to your room and everything is explained including tv, wifi and key card usage. Location is literally 20 seconds from the...

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Helpful?
Thank Cooleo1989
Reception1113, Front Office Manager at The Florence Suite Boutique Hotel and Restaurant, responded to this review

Thank you for leaving us such a nice review. Indeed a cab is just £5 from the station and under 10 minutes so ideal if you are carrying luggage and much quicker. We are thrilled you enjoyed your stay, liked the quality of bedding and thank you for praising our service. Our breakfast is very popular and we are pleased...

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Near The Florence Suite Boutique Hotel and Restaurant

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Room Service
Official Description (provided by the hotel)
A Boutique hotel, part of The Mercer Collection . All rooms have been furnished with lavish fabrics and are all en suites. Tea and Coffee facilities are available in the room. Free parking and restaurant. ... more   less 

Additional Information about The Florence Suite Boutique Hotel and Restaurant

Address: 6 Malvern Rd | Southsea, Portsmouth PO5 2NA, England (Formerly Sea La Vie)
Region: United Kingdom > England > Hampshire > Portsmouth
Price Range: RM404 - RM942 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Florence Suite Boutique Hotel and Restaurant 4*
Number of rooms: 7
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Portsmouth
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Questions & Answers

Here's what travellers have asked, with answers from The Florence Suite Boutique Hotel and Restaurant staff and other travellers.
2 questions
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stratford on avon
over a year ago
stratford on avon
over a year ago

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Questions? Get answers from The Florence Suite Boutique Hotel and Restaurant staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the bigger exclusive suite”
 of 5 bubbles bernicearriagada, 8 Mar 2017 | Read review
“Higher floors may be unsuitable if you can't manage stairs as no lift in Florence House.”
 of 5 bubbles maureenwride, 7 Mar 2017 | Read review
“Great location easy to walk to the waterfront”
 of 5 bubbles ClaireHerts, 4 Mar 2017 | Read review
“Rooms vary in size and are all delightfully different. Ask for advice so your requirements will be met.”
 of 5 bubbles Mort889, 24 Feb 2017 | Read review
“We had booked a small double room which looked excellent but upgraded ourselves to a superior double which was worth the small extra cost.”
 of 5 bubbles GoldenGapper, 14 Feb 2017 | Read review
5 of 5