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Florence House Hotel

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Florence House Hotel
Florence House Hotel
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681 Reviews from our TripAdvisor Community

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Showing 657: English reviews
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Wilmington, United Kingdom
Reviewed 5 days ago NEW

From the moment that we arrived at Florence House Hotel, part of the Mercer Collection in Southsea we were made to feel extremely welcome by Emma. She checked us in very easily and explained the hotel to us. I was very impressed that we were taken to our room, something that happens less and less these days. We had a...

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Helpful?
1Thank David S
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear David, Its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized serviceand we appreciate you noting our staff's service especially Emma at reception. Thank you for kindly leaving us a...

Reviewed 1 week ago via mobile

Stayed for one night with my young family (2 year old and 3.5 year old). Everything we needed was provided; i.e. travel cot and pull out bed. The location was great as we could walk to the castle and aquarium. The food from the pub was lovely, we got room service which was quick and convenient. Breakfast was delicious and...

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Helpful?
1Thank Joanne F
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear Joanne: We are glad you and your family enjoyed stay! Our team are doing their best to assure our guests get the perfect service, so it is really nice to read such a great review! Thank you for sharing your thoughts and we would be more than happy to welcome you all again soon!

Manchester, United Kingdom
Reviewed 1 week ago

Loved our stay here on our return from France. Rooms all individually decorated and to high specification, wished it were our house! Parking limited but we were lucky and bagged a spot. Would definitely stay here again.

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Thank MissusA55
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear Guest: Thank you so much for your kind words. We are pleased you liked the décor of the hotel. Every room in Florence House Boutique Hotel is unique and we are very happy you enjoyed yours. Just give us a call when you are planning on coming to Portsmouth again, and we will make your trip as comfortable as...

Plymouth, United Kingdom
Reviewed 1 week ago

Florence House was a great find in Southsea. We only booked a small room but it was fine - very clean, comfy bed, clean towels every day plus all the usual extras. The staff were extremely helpful especially Agata and Anna - thank you both ! Breakfast was very good as well with plenty of choice and prompt service. We...

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Helpful?
Thank Chawton51
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear Guest: Your nice comments and your loyalty is well appreciated. For your next stay, you might consider to book a room in the Executive or Superior category, where the rooms are more spacious. Thank you very much for your lovely review. We are looking forward to welcome you soon again and introduce you this category in detail should you...

Cheltenham, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed for one night to visit friends and it was a perfect. Well situated, clean and a lovely gastric pub. The staff were fantastic and couldn't do enough for us. Would definitely go again or try the other boutique hotels in their chain.

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Thank CheltenhamRMB
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear guest: Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Call us if there is anything we can help you with. We are looking forward to welcome you soon again and introduce you other rooms in a different hotel in detail should you be interested. Thank you and take...

Knutsford, United Kingdom
Reviewed 2 weeks ago

Pleasant small hotel in side street, not far from the front in Southsea. Helpful and friendly staff. Excellent breakfast. Clean room with very comfortable bed. No outlook from room, and parking can be difficult.

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Thank lizX3760MX
Reception1113, Manager at Florence House Hotel, responded to this review

Thank you for your review - we are glad you liked the location, staff and breakfast. I'm afraid we do not advertise or offer views from the hotel as we are in a residential road however the sea is just an easy 2 minute amble away. Parking is free and a mix of on and off road readily available just...

Ashford, United Kingdom
Reviewed 3 weeks ago

Lovely weekend visit to this Southsea boutique hotel situated close to sea front. Room was clean and nicely decorated. Staff were very friendly, attentive and easy to deal with. Breakfast was great too. A longer stay would have been good. Bed was comfy but the only drawback was the man in the room upstairs was a heavy snorer and kept...

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Thank intothefireuk
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Thank you so much for your review! It was so nice meeting you! Please give us a call next time you are planning on coming to Portsmouth and we will be happy to welcome you again!

Brighton, United Kingdom
Reviewed 3 weeks ago

We enjoyed our beautifully decorated superior room during our one night stay at the hotel. The room was much better than our last stay at a a bigger hotel in Porthsmouth; the staff were very good and looked after us very well. And we were really pleased by the breakfast, all the things you would expect from a cafe these...

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Helpful?
Thank Sophie P
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear Sophie: We truly enjoy providing an amazing "home away from home". It means a lot to us your review as we always want to be the very best! Thank you for taking the time to share your experience with us and we look forward to seeing you again in the future.

Reviewed 3 weeks ago via mobile

Disappointed with the room for the £180 I paid , not what I would class as a superior king size room! With a view of a brick wall. Parking maybe free. But permit in side streets. Had to drive around for a while to find a place. Area, ok. Staff excellent. Food good. Clean. Stayed in lots of places for...

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Helpful?
Thank Julie S
Reception1113, Front Office Manager at Florence House Hotel, responded to this review

Thank you for your review Julie. I'm sorry to read of your disappointment however do need to clarify that the room booked was not a Superior but a regular King room. We do indeed offer free parking on the road however this is normally no more than 30 seconds - 1 minutes walk away from the hotel so not an...

London
Reviewed 4 weeks ago

After a blip caused by a 3rd party booking site we were offered a room at the Florence. We were upgraded to a better room even though it was not the hotels fault. We usually stay in a 'chain' hotel but I was not disappointed with the Florence. Do book directly with them though as some rooms are on high...

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Thank Jayess51
Reception1113, Public Relations Manager at Florence House Hotel, responded to this review

Dear Guest: Dear Guest: Thank you so much for your kind words - we very much appreciate your comments which we will pass onto the staff. Thank you for also commending our Gastro Pub, we are glad you enjoyed your visit. Thank you very much again! Please do not hesitate to contact us in advance for next visit. All the...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea and a Boutique Pub The Florence Arms. ... more   less 

Additional Information about Florence House Hotel

Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Region: United Kingdom > England > Hampshire > Portsmouth
Price Range: RM396 - RM1,001 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Florence House Hotel 4*
Number of rooms: 6
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Also Known As:
Florence Hotel Portsmouth
Hotel Style:
#2 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
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Questions & Answers

Here's what travellers have asked, with answers from Florence House Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on first excellant”
colette487, 9 Mar 2017 | Read review
“ask for an executive room”
hamlynprice, 6 Mar 2017 | Read review
“We had room 2 and the couple we went with room 5 both a very good standard and on different floors”
trishdelbridge, 30 Jan 2017 | Read review
“Superior rooms very large”
Terryandsamantha, 29 Jan 2017 | Read review
“Room 1 small double, onsuite shower. But everything you need.”
  • Small double
Raymont74, 28 Jan 2017 | Read review
5 of 5