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Grand Harbour Hotel

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Grand Harbour Hotel
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1,650 Reviews from our TripAdvisor Community

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Showing 1,621: English reviews
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Waterlooville, United Kingdom
Reviewed yesterday NEWvia mobile

My partner and I received a spa weekend here as a 60th birthday present from my children and they also paid for a nights overnight stay. The spa, including the massage was brilliant as were the staff in the spa. However that is where the positives end!! The swimming pool ceiling had paint peeling off the ceiling and to get...

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Thank Gary W
Reviewed 2 days ago NEW

DO NOT BOOK, SEEK ALTERNATIVE ACCOMODATION. APPAULING ACCOMODATION AND DISGUSTING ATTITUDE TOWARDS CUSTOMER SERVICE Stayed on the 14/04/2017, I found the bed was extremely uncomfortable and initially thought it was as a result of long standing back complaints. I did request an additional pillow and was told there were no spares in the hotel. The following morning I told my...

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1Thank Eileen M
Winchester, United Kingdom
Reviewed 3 days ago NEW

My wife had a spa day booked at this hotel and was very disappointing in the hotel. Having been there over the years when it was a De Vere hotel she did not think it could go this downhill but unfortunately it has. There is wallpaper hanging off, paint peeing and rusty areas. The pool area is especially bad. Not...

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1Thank Patrick W
Reviewed 3 days ago NEWvia mobile

We booked a spa day for two people on spa seekers and the next day I had a email saying it was fully booked and they couldn't do our treatments so it wasn't really a spa day at all, anyway we thought we would go there anyway as they offered us complementary full use of the facilities, when we got...

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Thank Hollie S
manchester
Reviewed 4 days ago NEW

Arrived here today,ready for my cruise tomorrow. I am trying this hotel for the first time, as I usually stay in a different hotel, and I could not be happier. When I arrived I was checked in by a very polite very helpful receptionist, (I didn't get her name) got into my lovely spacious room, and phone reception for extra...

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1Thank pobs
Reviewed 4 days ago NEWvia mobile

Parking was not specified on where to go so ended up parking on yellow lines and waiting atleast 10-15 minutes to be seen, then had to que again for ages just to check in. Unfortunately the spa was disappointing, stairs were out of use, which is fine, but lots of confused guests and other stairs were wet, slippery and dirty....

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2Thank Louise E
Deal, United Kingdom
Reviewed 6 days ago NEWvia mobile

We booked the GHH through British Airways (Avios) for a short break during the Easter holidays and very much enjoyed it. The staff at this hotel were extremely helpful, very friendly and provided great service. The room was big enough for 2 adults and 2 children with a king sized bed and 2 fold away single beds. Overall, the hotel...

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2Thank rjcookie
Reviewed 6 days ago NEW

Room was an upgraded executive yet very basic and poor. The bed was a small double with up to 18 inches between bed and the fixed side pedestal. Breakfast was cold and served by very unfriendly staff. The one lady was throwing chairs around during her clean up - and all this while guests were dining. There appears to be...

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Thank Grant G
Billericay, United Kingdom
Reviewed 6 days ago NEW

Stayed for 2 nights and wished I hadn't. The reception staff were excellent and thats where it ended. I paid for a balcony which hadn't been cleaned for years, full of weeds and the 2 chairs were too bad to sit on. The room smelt of smoke and was dirty, the sheets and towels were clean. Reception asked for a...

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2Thank orsett18
Wiltshire, United Kingdom
Reviewed 1 week ago NEWvia mobile

Stayed for 2 nights, one including a bank holiday. The staff were polite and the room very clean and made up both days. Parking was not included and that's £10 per day which they add to your bill at the end. I wasn't warned of this at reception so be aware. The bathroom door was super stiff and really hard...

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2Thank Sophie A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 

Additional Information about Grand Harbour Hotel

Address: 5 West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Region: United Kingdom > England > Hampshire > Southampton
Price Range: RM411 - RM817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Harbour Hotel 4*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz, Booking.com, Travelocity, Priceline, Cancelon, TripOnline SA and Evoline ltd so you can book your Grand Harbour Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton
Hotel Style:
#6 Luxury Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Grand Harbour Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere!”
  • Springs side of mattress facing upwards
  • Mattress upside down
205eileenm, 23 Apr 2017 | Read review
“Avoid this hotel whilst building work is being attended to”
  • Photo copyright but taken from my room
742grantg, 19 Apr 2017 | Read review
“Don't stay”
orsett18, 19 Apr 2017 | Read review
“Our room on third floor had a lovely view of the town as well as the port.”
lmilson, 15 Apr 2017 | Read review
“My room had an excellent view over the river”
HawaiiSeaDog, 13 Apr 2017 | Read review
5 of 5