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Novotel Southampton

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Novotel Southampton
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1,538 Reviews from our TripAdvisor Community

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Showing 1,424: English reviews
Jersey, United Kingdom
Reviewed yesterday NEWvia mobile

I'm used to the Novotel's being quite a good, above average, modern stay. However this one, whilst in a fairly convenient location for us, was a bit average. The photos listed of the rain shower didn't apply to our room - there was a sub par bath/shower only. The exec room was a good size but a little dusty. Bedding...

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Helpful?
Thank TimX123
Reviewed 6 days ago NEW

Having had such an outstanding stay the December before, we chose to stay again prior to our holiday cruise. The family were greeted warmly by the reception staff and were given the option of adjoining rooms which suited us perfectly. The rooms were wonderfully quiet, comfortable and impecably clean. The Manager Patrick Le Henaff was exceptionally helpful offering to resolve...

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Helpful?
Thank Maria C
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

DearGuest, Thank you very much for your five star review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Once again thank you for your kind words and we are looking forward to your next stay with...

Oldham, United Kingdom
Reviewed 1 week ago

We have stayed on a number of occasions and found this time to see much needed improvements. Check in was a lot easier. I still think that car parking should be free and not the £8 charged seeing that it is £5 at West Quay car park.

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Helpful?
Thank keith w
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton

Wetherby, United Kingdom
Reviewed 1 week ago via mobile

Stayed here one night before catching a cruise liner. Good value for a clean, spacious room and excellent breakfast. Close to local museums and shopping centre. Staff very helpful. A little hot in the bedroom and not really an option to open the window due to the noise from the port and the seagulls

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Helpful?
Thank DorothyT
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for an overnight prior to joining a cruise. Location is handy and easy walk from the train station. Also easy reach to the shopping centres. Oxford street for food and drink is a bit of a walk but worth it. Staff were excellent. Young but polite and considerate. We had an executive room which had loads of space...

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Helpful?
Thank Paul G
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Paul, Thank you for your stay and the good feedback we received. I am glad to see you had a good time with us and found the location of the hotel very convenient for shopping, a short distance to train station and dinning out. We hope we will see you again in a near future. Kind regards, Patrick Le...

Lytham St Anne's, United Kingdom
Reviewed 1 week ago via mobile

The room was tired and at best basic. The bar staff were disinterested as were the breakfast staff. They seem to not have any understanding of hospitality whatsoever. There has to be better competition and choice in the area. To add insult to injury there was an over charge item on the bill of £70.00.

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Helpful?
Thank Garsidepa
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay and your feedback. I am sorry to see that your experience was not as good as expected. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Paris, France
Reviewed 1 week ago

Gold membership need to be highlighted in order to get the benefits. Breakfast could be either better products. Espresso too. Room are clean, although not really new. Superior room have Bose Bluetooth speaker, which is very good.

Review collected in partnership with Accorhotels.com
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Thank Hotels-Accor
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay, thank you for your loyalty I am happy to see you got your benefits. This should have been offer automatically. Thank you for this feedback. I hope we will see you in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Portsmouth, England, United Kingdom
Reviewed 1 week ago

We have stayed in this hotel before as a couple and noticed how child friendly it was so we decided to have a night away here as a family. We checked out the availability and prices on booking.com but called the hotel itself and they found us a better deal for the night which was a great start. On arriving...

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Helpful?
Thank Lewis S
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Lewis, Thank you very much for your stay. I am very happy to receive your great feedback. Thank you fort the details comments. Those, I am sure will benefit future guests coming to the hotel. I am very happy to see you had a great time with us and the kids had a fantastic time too. We hope we...

St Ives, United Kingdom
Reviewed 1 week ago

Situated very close to Ikea and on site with two Ibis hotels at the same location Safe convenient parking on site at an extra charge of £8 per night Really warm friendly welcome at reception from Simone, very helpful and informative Bright airy spacious reception area Lifts to all floors Nice big bed in the room, which was clean and...

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Helpful?
Thank Bobalobajob
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, This is with satisfaction we are receiving your great feedback. I am very happy to see you had a great time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Reviewed 2 weeks ago via mobile

Stayed at the hotel while I was moving my Daughter to the University. The hotel staff were nice, conditions were adequate and it was in a very convenient location. The rooms were a good size and they added in another bed per my request Son my 2 daughters and I could sleep comfortably. I would definitely recommend this hotel for...

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Helpful?
Thank Fritz P
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay and great feedback. I am glad to see we will you again during the visit of your daughter at University. Thank you and See you soon. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Elements Restaurant & Bar
Cuisines: Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 

Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: RM288 - RM702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity and ACCOR so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel
Hotel Style:
#2 Luxury Hotel in Southampton
#3 Green Hotel in Southampton
#6 Business Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Southampton staff and other travellers.
43 questions
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Questions? Get answers from Novotel Southampton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms peaceful and away from the traffic of lifts. Adjoining rooms great for families. Car park views also good if you have a car.”
 of 5 bubbles mariacZ6748BP, 10 Jan 2017 | Read review
“High as possible”
 of 5 bubbles keithw637, 9 Jan 2017 | Read review
“Did Not Stay”
 of 5 bubbles W3307OKjohnt, 18 Dec 2016 | Read review
“Rooms need better cleaning, dusting and heating. ”
 of 5 bubbles no325, 10 Dec 2016 | Read review
“All areas of the hotel seemed fairly quiet.”
 of 5 bubbles W387RWmikep, 5 Dec 2016 | Read review
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