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Novotel Southampton

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Novotel Southampton
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1,587 Reviews from our TripAdvisor Community

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Showing 1,472: English reviews
England, United Kingdom
Reviewed 2 weeks ago

The room was very nice; we stayed in an Executive Room. We were pleasantly surprised at the amount of tea and coffee supplies that we were given and the chambermaid kept our room very tidy; so credit to the housekeeping staff. The area where I was not impressed was the front of house service. When I first checked in, I...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Mel_Shenron
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit but disappointed that certain elements of the stay were not up to your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity...

Manchester, United Kingdom
Reviewed 3 weeks ago

We loved staying here. Great location, shopping and leisure facilities close by. Modern hotel with friendly and efficient staff. Good value with good facilities, wifi free. We found it easy to park and security in the car park was good. It was only a short drive to the cruise terminal too.

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Helpful?
Thank lovefamily14
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for your excellent feedback, we are so pleased you enjoyed your recent stay and we look forward to welcoming you back soon. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton

Edinburgh, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed in Superior room £120 per night. I had to complain to reception about my room, it was cleaned again , sheets were changed and I received a 20% discount. But overall I would have preferred not to have had housekeeping problems, spoiled my stay. Positives: Ideal location if you need to be in centre of City Comfy queen sized...

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Helpful?
1Thank bettyboop20
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, I have passed this onto our housekeeper. It was lovely however to read your good comments about the staff and food. It is...

Brighton, United Kingdom
Reviewed 4 weeks ago

Great Location easy walking to the West Quays shopping and local restaurants, the hotel needs an urgent update the Executive rooms are small and tired also there was a queue for breakfast pay extra for parking would not use again

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Helpful?
1Thank Scott H
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Haywards Heath
Reviewed 4 weeks ago

I have stayed in this hotel many times now and whilst certain parts of the hotel may be a little dated, we always enjoy it. The welcome is always friendly with many staff recognising us. The rooms are comfortable with all the expected fittings and facilities. we were upgraded to an Executive room which provides extras like complimentary fruit and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Robert M
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Robert, Thank you very much for your stay and your loyalty to the hotel. I am very happy to see you had a great time, once again with us. See you once again very soon. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Devon, UK
Reviewed 4 weeks ago

Off hand attitude at check-in. Room set up for one instead of the three on the reservation which meant shortage of towels, toiletries, tea-making supplies, etc. Breakfast was fiasco with long wait for replenishment of food at buffet and no pastries. Then tried to overcharge on departure. Hard to imagine what else they could have got wrong for a one...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank StubbyDevon
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear guests, Thank you very much for your stay and the feedback. This is with feedback like this we can improve. I am sorry to see our service was not to your satisfaction, please accept my full apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

Mollymook, Australia
Reviewed 4 weeks ago

We stayed here prior to a cruise and found it was an ideal,value pub.There is a Restaurant attached which is more a Bistro but it is adequate for a basic feed. Beakfast is extra but fair for what you pay,rooms are basic but clean and price is competitive

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Helpful?
Thank ken h
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear Guests, Thank you very much for your stay and your very nice comments. I am glad to see you like the service of the hotel and we hope we will see you again in a near future. Kind regards Patrick Le Henaff General Manager Novotel Southampton

Basingstoke, United Kingdom
Reviewed 5 weeks ago

About 9 mins walk through West Quay retail park from Southampton central station which made it appealing as we did not take a car for this trip . TGI Friday's eating place next door as well as McDonald's . Huge John Lewis , Asda , Dunelms Halfords Brantano and Matalan as well as many others on the retail site ....

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Helpful?
Thank hampshirefamily2015
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Marta Koman Food and Beverage Manager Novotel Southampton

Colchester
Reviewed 5 weeks ago

A really nice hotel. I've used the hotel for years for meeting rooms but this was the first time I've stayed. Welcome was great and check in was swift. The room was lovely, even if dated in a few areas. I never tried the restaurant or the leisure facilities. Comfy bed and nice range of toiletries. A bit of a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank davidlA4148SH
Patrick_Le_Henaff, Manager at Novotel Southampton, responded to this review

Dear David, Thank you very much for your recent review following your stay with us. It is great to hear from one of our regular guest here on Tripadvisor. I am glad you had a pleasant stay and your room met with your expectations. I am sorry about your check-out experience; please allow me to express my sincerest apologies. I...

London, United Kingdom
Reviewed 18 February 2017

Could be so much better, not up to Novotel standard. Checking was slow, as if they were doing me a favour. Not informed about the gym or pool or restaurant . What I like about Novotel, is the late check out. Midday. However, the maid knocking th door at 09:45 rather speeds up the check out process!! It was a...

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Helpful?
Thank James W
Patrick_Le_Henaff, General Manager at Novotel Southampton, responded to this review

Dear James, Thank you very much for your constructive feedback. This is with feedback like this we improve our service. I am sorry if the checking was slow and if housekeeping staff knock on your door too early. Please accept my apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Elements Restaurant & Bar
Cuisines: Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 

Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: RM365 - RM813 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and ACCOR so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel
Hotel Style:
#2 Luxury Hotel in Southampton
#5 Green Hotel in Southampton
#6 Business Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Southampton staff and other travellers.
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Questions? Get answers from Novotel Southampton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you pick a big room”
 of 5 bubbles katieweezavisser, 17 Mar 2017 | Read review
“We just booked a standard double which was very good”
 of 5 bubbles lovefamily14, 1 Mar 2017 | Read review
“Room 205 is opposite lifts”
 of 5 bubbles hampshirefamily2015, 19 Feb 2017 | Read review
“It's a lucky dip”
 of 5 bubbles stevewood30, 17 Feb 2017 | Read review
“to get value for money, do not book executive as it does not exist at this hotel”
 of 5 bubbles angelamag2015, 4 Feb 2017 | Read review
5 of 5