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Mercure Southampton Centre Dolphin

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1,448 Reviews from our TripAdvisor Community

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Showing 1,378: English reviews
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London, United Kingdom
Reviewed 5 days ago NEW

Stayed at this hotel a few times now and will always be my first choice when visiting Southampton. The staff are very welcoming, helpful and polite. Location is great only a few minutes walk from the town centre.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Caroline D
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Caroline D, Thank you for your recent review of the Mercure Southampton Centre Dolphin Hotel. I was delighted to read that we will always be your first choice when visiting Southampton. I am also pleased you have found our staff to be welcoming, helpful and polite. Our team are a real credit to the hotel and we all look...

Portsmouth, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Myself and two friends hosted an afternoon tea/swing performance for 80 guests on Sunday 26th February 2017. The event team were wonderful in the lead up, always answered our emails and were willing to meet up face to face to discuss the finer details. They went out of their way to ensure we had covered everything beforehand and were very...

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Helpful?
Thank JoTerryGB
About Hotel's Favourite Review
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear JoTerryGB, We were delighted that your event was such a success and thank you for the review. The team here enjoyed hosting the event, it was an absolute pleasure and we hope that there will be future events we can help you with as it worked beautifully. Thank you for your kind words regarding the Events Team, the Food...

Westerham, United Kingdom
Reviewed 6 days ago NEWvia mobile

Spent a couple of nights here recently, the hotel is an older building so as expected is a bit quirky. It could do with a refurb, the carpet in my room was ridged and could do with a re fit. I had been working late so was woken by the building work going on in one of the function rooms....

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Helpful?
Thank barnkent
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear barnkent, Thank you for your review although I was sorry to read you were disturbed in the morning by some work going on at the hotel. You will be pleased to hear that the hotel's car park is currently having the pot holes filled in and all bays remarked this week! Kind Regards, Ed C

Kendal, United Kingdom
Reviewed 6 days ago NEW

Sadly this hotel is starting to show its age. It has the feel of an old hotel that is painting over the cracks. The staff were pleasant enough and we were certainly made to feel welcome. It is also in a good location for central Southampton although the lack of car park may be an issue for some.

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Helpful?
Thank StephenCKendal
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear StephenCKendal, Thank you for your review. We are fortunate to have a great central location and an onsite car park at the rear of the hotel. My apologies you were not aware of this however as we are so central there are plenty of local car parks nearby. There is no hiding our age, we're the oldest hotel in...

Reviewed 1 week ago via mobile

The hotel advertises itself as central but it's actually located beyond the town. Though the hotel is 500 years old you expect creaks and old accommodation but the decor was dirty and needed a good lick of paint. The restaurant was too expensive -at £13.99 per breakfast it is too much when you can visit Weatherspoons two doors down and...

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Helpful?
Thank Janie D
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Janie D, Thanks for your review. We are the only hotel in Southampton located on the main High Street, in the centre of the City so we're certainly not located "beyond the town". Our breakfast price is based on a lot of attributes, quality being one of them however if you are after a cheaper option there are many...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Chanson_33
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

London, United Kingdom
Reviewed 2 weeks ago via mobile

Good location with large (payable) car park. Excellent attentive customer service (especially Marissa on reception) who managed to sort the challenge of using a Mercure Breakfast voucher. Comfortable (maybe a little tired) room and provided with more pillows and towels. TV oddly located and could be larger. Le Club welcome drink but points have so far failed to track.

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Helpful?
Thank Father Mike T
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear Father Mike T, Thank you very much for you review. I am delighted to hear you received Excellent & Attentive service from Marissa, I will personally pass this feedback onto her. We haven't been made aware that there is a delay with Le Club points so if you still have not received them please get in touch via h7876-gl1@accor.com...

newcastle upon tyne
Reviewed 2 weeks ago

Arrived to be told that my reservation had been for the previous night.My fault or fault of agent ? Either way,had had a price of £79 previous night. Rooms available tonight but now quoted me £92. Were not prepared to honour previous quoted price which had been paid for up front.Now required to pay additional £92.Would not budge nor were...

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Helpful?
Thank mapmad_10
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear mapmad_10, I was sorry to hear of the mix up with your bedroom being booked for the wrong day via your agent. We did indeed have a room booked for you the day before which we kept holding for you not knowing you were due to come the following day. Our reception did their best to accommodate you on...

Cornwall, United Kingdom
Reviewed 2 weeks ago via mobile

Good things : The staff very efficient , friendly and polite Clean The bed was very comfortable Handy parking at rear of hotel Needs work: Bathroom was dated and flush didn't work properly Sound proofing very poor , could hear every movement from room above Noisy at rear of hotel with deliveries from early in the morning

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Helpful?
Thank matthew231
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear matthew231, Thank you for your recent review with us and for your kind comments on our friendly, efficient and polite staff. Our team are a huge credit to us and I'm pleased they looked after you whilst you stayed with us for business. Our handy car park at the back of the hotel is soon to be resurfaced which...

Southend-on-Sea, United Kingdom
Reviewed 2 weeks ago

Stayed for one night on 21 February as part of a cruise package to include bed and breakfast, parking for the duration of the cruise and transfers each way to the port. Excellent value for money. However, we felt that the bathroom needed some attention as the grouting was yellowed and that on the floor was coming away as I...

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Helpful?
Thank sassEssex
Ed C, General Manager at Mercure Southampton Centre Dolphin, responded to this review

Dear sassEssex, Thank you very much for your review of your recent Cruise Package with us. I am terribly sorry to read that you were disturbed in the evening by other guests. As our reception said the following morning, please always let us know and we would action this immediately to stop any further disturbance. We would very much like...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 

Additional Information about Mercure Southampton Centre Dolphin

Address: 34 - 35 High Street, Southampton SO14 2HN, England
Region: United Kingdom > England > Hampshire > Southampton
Price Range: RM299 - RM742 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and ACCOR so you can book your Mercure Southampton Centre Dolphin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel
Hotel Style:
#7 Luxury Hotel in Southampton
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Southampton Centre Dolphin staff and other travellers.
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Questions? Get answers from Mercure Southampton Centre Dolphin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that overlook the lane can be noisy due to people walking through the lane.”
 of 5 bubbles nxdriver, 19 Feb 2017 | Read review
“If you are a blue badge disability holder - refuse to pay the £5 car park charge”
 of 5 bubbles 161janel, 8 Feb 2017 | Read review
“Avoid the courtyard facing rooms, don't know about the others”
 of 5 bubbles Daftlad1962, 7 Feb 2017 | Read review
“Rooms at the front can be noisy”
 of 5 bubbles andrewfromhitchin, 6 Feb 2017 | Read review
“Downstairs was quiet although the windows open on to public space so you couldn't have it open in hot weather”
 of 5 bubbles HonitonSaint, 1 Feb 2017 | Read review
5 of 5