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North Lakes Hotel & Spa

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Traveller (220)
Room & Suite (67)
Dining (37)
Overview
  • Excellent46%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible2%
Travellers talk about
“family room”(63 reviews)
“bunk beds”(33 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,182)
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1,173 results
Traveller rating
504
416
153
70
30
Traveller type
Time of year
LanguageEnglish
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504
416
153
70
30
Show reviews that mention
All reviewsfamily roomjacuzzi and steam roombunk bedslovely hotelrestaurant staffreception areaswimming pooldressing gownsrelaxing staycoffee machinepublic areasstayed here for one nightleisure facilitiesopen firechanging roomsfresh milklittle touches
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1 - 5 of 1,173 reviews
Reviewed 1 week ago via mobile

We arrived and were worried when we saw the outside of the building but once in it was very well designed and staff were very friendly and helpful. We had a great room. Very cooperate but clean and beds comfy. Could probably do with an...More

Thank Elaine C
Hotel's Favourite
Reviewed 14 October 2017 via mobile

After arriving in Penrith and choosing not to stay in our pre-booked accomodation we arrived at The North Lakes Hotel and were greeted by receptionist Lisa who could not have been more help in offering us a last minute family room for us with our...More

3  Thank KatieTheMummy
Response from Antony_Penny, General Manager at North Lakes Hotel & SpaResponded 20 October 2017

Wow, thank you! We look forward to welcoming you back. Kind regards

Reviewed 1 week ago

Stopped here for one night Newly refurbished room very nice, fridge with milk a nice touch, room at back of hotel very quiet Pool was great and other facilities looked good Good choice of cooked and continental offerings for breakfast, all tasty and cooked well

Thank Geoffrey K
Response from Antony_Penny, General Manager at North Lakes Hotel & SpaResponded 1 week ago

Thank you so much, glad you liked it. We hope to see you again soon. Kind regards

Reviewed 1 week ago via mobile

Had a 1 night stay here with 3 small children. Had reserved the room but on arrival were charged more than was on the original reservation invoice. When queried they said the original amount had been scribbled out and edited by someone at reception and...More

Thank rosiekay
Response from Antony_Penny, General Manager at North Lakes Hotel & SpaResponded 1 week ago

Thanks for your review. Yes, the weather has been unusually hot for a sustained period. If it was like this on a regular basis then we would consider installing air conditioning, sadly it isn't! The weather has also, as you point out, led to a...More

Reviewed 2 weeks ago

The hotel doesn't look great outside but inside the public areas are nicely done, I liked the quirky touch of a wooden seat and dry stone wall outside the lift on our floor, and the lovely wire metal sculptures dotted about. Our signature double room...More

4  Thank Pixie_dot
Response from Antony_Penny, General Manager at North Lakes Hotel & SpaResponded 1 week ago

I am dreadfully sorry to hear of your experience in our restaurant. Of course I will investigate this further with the team to try and understand what happened, please accept my sincere apologies for this. I do not believe that your experience was wholly representative...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Meeting Rooms
Laundry Service
Banquet Room
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$155 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$155 - US$237 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (220)
Room & Suite (67)
Dining (37)
Pool & Beach (9)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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AntonyHodgson
19 February 2018|
Answer
Response from Apsleybabe4 | Reviewed this property |
Recommend the Crossed Keys, just up the A686
0
Votes
Room Tips
"Signature room was very nice and perfect for a family"
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"Request a room at the back of the hotel, away from the carpark and further away from the road."
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"Ask for one with an empty toilet pan"
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"excellent staff and good amenities"
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