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4.5
#5 of 112 hotels in Liverpool
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Staybridge Suites Liverpool has won favor among guests who call out its immaculate rooms for their space and useful kitchen facilities, despite occasional small maintenance issues. The hotel staff's cordial and helpful nature, alongside the hospitable atmosphere, are often highlighted, adding to the comfort of guests.
Its prime location garners appreciation for easy access to local attractions. While some guests mention extra costs, the value received, including breakfast and secure parking, is generally seen as favorable.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Front Office Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 26 Jan 2020
Hi alisonsB6221WH, Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you. I do apologise for the dissatisfaction with our complimentary breakfast buffet. Our team does strive to go above and beyond to meet our guests needs and it is upsetting to hear we missed the mark on this occasion. We hope to welcome you back sometime soon Danielle Mcloughlin Guest Service Manager
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We arrived about 30 mins early and our room was ready so they let us check in straight away. Our room was on the 5th floor. No view from the room as there is building going on right outside. The room was nice, bright, spacious and had everything you’d need. Lovely little kitchenette with a good size fridge too. Comfy bed, good shower also. We were attending a show at the M&S Arena and Staybridge was the perfect location. Literally walk up a few steps and you’re there. Took us two minutes to get there. Then there’s a foot bridge at the end of the road which leads you to all the bars and restaurants. This is less than 5 minutes walk away. The car park underneath the apartments is quite small and was full when we arrived but there’s a multi story a stones throw away which is the same price to park. It was £15 for 24 hours. We took advantage of the free breakfast on offer too and glad we did. Lots of choice hot and cold. Good selection of drinks and lovely staff. We’ll definitely stay here again.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Guest Service Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 8 Mar 2020
Hi kathrynb531, Thank you for the glowing five-star review! I am delighted to hear your stay was clean, comfortable and convenient. Our staff work diligently to make sure all of our guest’s needs are met and I am happy they were able to leave a lasting impression on your time with us. We hope to welcome you back soon! Danielle Mcloughlin Guest Service Manager
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City break in January, chose the suites because they’re both central, on the docks and dog friendly. Dogs are limited to the first floor and the reception area at meal times but that was just fine. Breakfast is included and we sat by the roaring fireplace with the dog and enjoyed a veggie friendly breakfast, great choice of everything... Complimentary hot drinks through the day and a snack complimentary happy hour in the evening make it all the more social. The room we stayed in looked out across the quay and the massive corner window just set the room off nicely. All the normal and usual amenities and the WiFi is good enough to stream and work from. Really clean, kitchen was well equipped, quiet, reception staff were super friendly and adored the dog, despite her not accepting treats off them!!! Really enjoyed it, everything is in walking distance and the secure car park means you don’t have to worry. Will go back when it’s not quite so cold and windy 😀
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Guest Service Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 26 Jan 2020
Hi 731robm, We loved reading this review! Indeed, the team strives to ensure that all of our guests including pets, are taken care off, from beginning to end. Thank you for choosing to stay with us and thank you for your awesome feedback! Danielle Mcloughlin Guest Service manager
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Stayed here for a treat for my partners 50th birthday. Room was nice and location is excellent right beside the Albert Dock. Whilst the room was nice I did expect a bit more luxury for what I paid. What was a huge disappointment was that I had organised the birthday package in the room as a surprise and called a couple of days before arrival and checked with reception on check in that this was organised. On entering the room there was nothing there and on going to reception was apologised to and told this would be done in 10 minutes. Too late I’m afraid as the surprise was ruined. This was then done for us coming home that night, but again, too late and my partner then knew something would be there. Also, whilst I know that the breakfast service situation is difficult due to Covid and there was a breakfast pack and hot roll option, when I asked for two rolls for my partner was told we were limited to one each. The breakfast bag was nice but the rolls weren’t too great in the end, however as I had paid for a full breakfast within the price I think two rolls for someone isn’t too much to ask. Tried to find an email address to complain to but the online complaint system is very complex and eventually called the number and was passed around three times before having a very challenging conversation. Loved Liverpool but these issues with the hotel spoiled a bit of the weekend for me.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wayne Androliakos, Owner at Staybridge Suites Liverpool, an IHG Hotel
Responded 12 Aug 2020
Hi dinnaross1969, We appreciate you for taking the time to provide us your feedback and choosing the Staybridge Suites for this stay. Here at the Staybridge Suites, we want all our guests to enjoy the best of home and hotel. Unfortunately, in your case, we were not able to totally deliver. I apologise for the delay in the birthday package being place in the suite prior to arrival, we appreciate this must have spoilt the surprise.I do hope you enjoyed the little extra surprise on your return that the team popped in your suite. I can only apologise in the confusion with breakfast rolls and we certainly don't just offer one roll per person I will take this up with the team who was working that morning & thank you for bring it to my attention. I do hope this hasn't put you off using Staybridge Liverpool in the near future, & if you do consider staying again please do email me on operations@liverpool.staybridge.com and i will personally take care of our booking. With Warm Regards Johnathan Operations Manager
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Another great overnight stay at The Suites last week.
We had hoped to stay longer but family necessities intervened so this time around it was only the one night stay. As always, the room a one bed suite was fantastic, so comfy and 'well appointed' I think is the term they use.
Of great assistance on this trip was the laundry room with the free detergent, thanks To Danielle. Lunch at 'gusto' up the road (give it a miss if you can) had meant a cloud of burnt cooking oil had enveloped my Sunday best clothes, so the washing machine and dryer had me sorted in no time, and I checked out of the hotel the next day smelling good.....
Thank you to the wonderful staff who always have a smile and cheery demeanour, and until the next time, Slan.
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Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Guest Service Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 26 Jan 2020
Hi M6730ZKpaulb, Thank you for writing such a great review. We love being able to offer convenient amenities and strive to make sure that every guest has an amazing stay at our hotel. We always aim to offer the best hotel experience and personalised service to our guest, I appreciate your feedback as this helps us ensure we are always on track. Kind regards Danielle Mcloughlin Guest Service Manager
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Throughout the booking process where I had to make amendments and check details out, the staff couldn't have been friendlier or more accommodating of our needs/wants. Check in was easy. Not all rooms ready immediately (we had 5 I think) but not a problem, we all dropped bags in the rooms that were and there was a bag drop anyway had we not done that. Location is very close to nearby bars/restaurants that we walked it but none of us has any mobility issues. Walk back from drinking was 0.7m ha ha.
The rooms were impeccably clean and the bed soooo comfy. There's a good size fridge there to keep stuff chilled, washing up liquid & shower gel too. For coffee lovers, there is a small cafetiere in the room. Wish I'd asked as would have brought some coffee with me but there is a machine doing proper coffee down next to breakfast if you don't. Towels are also provided.
Breakfast was beautiful too, plenty of choice from cooked, cereals, pastries, toast, coffee/tea/juice on tap and could help yourself to as much/little as you wanted.
Check out nice and simple too.
Everyone was impressed in our large party which would be a struggle for other places I reckon.
Can't wait to come back!
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wayne Androliakos, Owner at Staybridge Suites Liverpool, an IHG Hotel
Responded 23 Sept 2021
Hi Leannee432, Thank you for taking time to post such a lovely review, we really do appreciate it. I am so pleased you enjoyed your time with us and hopefully we will see you again in the near future. With Warm regards Kirsten General Manager
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My husband and I stayed here for one night during a trip to Liverpool for our anniversary.
We arrived at 11am and our room was already ready, we went to drop our things off and were pleasantly surprised by the size of the room and amenities. There was even a little box of chocolates and a card to wish us a happy anniversary.
The location of the hotel is perfect for exploring the city centre and if we ever find ourselves back in Liverpool we will definitely stay here again.
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Date of stay: April 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Front Office Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 26 Jan 2020
Hi Happypandauk, Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you. We hope to welcome you back sometime soon Danielle Mcloughlin Guest Service Manager
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Stayed here Monday to Thursday can’t believe how good this hotel is for the price. Staff are unbelievably friendly couldn’t help enough. Rooms are absolutely spot on couldn’t ask for more dishwasher cooker fridge everything you need (not that we used it ) free drink and cheese night 6.30-7.30 love the infectious laugh of 1 members of staff made you feel really at home we will DEFINITELY be booking back up again prim location everything is in walking distance this place is a must for a trip to Liverpool thank you to ALL the staff at the Staybridge hotel x
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wayne Androliakos, Owner at Staybridge Suites Liverpool, an IHG Hotel
Responded 28 Jun 2021
Hi Debbie C, Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! I was pleased to note that you found our location convenient for your visit to Liverpool. We hope to welcome you back again in the near future. Danielle Mcloughlin Operations Manager
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This was my first stay in a Suites Hotel and I have to say I think they’re a great idea. The room was huge with a super comfortable king sized bed, a large bathroom with a fantastic shower and a small kitchen with fridge, microwave/oven, hob, dishwasher, kettle, toaster, breakfast bar. All pots, pans, plates etc are provided. The attention to detail is impressive and everything is of a really high standard and spotlessly clean. Breakfast is included in the cost of the room - there was everything you’d expect to find and more ! They offer an evening Reception on Mon/Tues/Wed from 6.30pm - 7.30pm where complimentary wine, lager and snacks are available. They even had pancakes as it was Shrove Tuesday. The atmosphere around the hotel is very relaxed and the staff are really friendly and helpful especially Daniel who is great. Many thanks
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Guest Service Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 8 Mar 2020
Hi yvonneu350, WOW! Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team and it is something we never tire of reading! I was pleased to note that you found our location convenient for your visit to Liverpool. We hope to welcome you back again in the near future. Danielle Mcloughlin Guest Service Manager
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Stayed with my wife and young son for a night midweek and thoroughly enjoyed all aspects of the suite hotel. The room was close to faultless - clean, spacious, quiet, warm, comfortable and well designed. The bathroom was excellent, king size bed comfortable and the sofa converted into a nice sofa bed for our young son to sleep. The one minor difficulty we had in getting to grips with operating the cooking hob in the kitchen area was dealt with in a friendly, efficient manner by the member of staff. The breakfast available on the reception level was decent, rather than spectacular. A fairly small choice of English breakfast items, continental fare and fruit juice/tea and coffee. They were all nicely cooked and presented.. but perhaps after seeing how wonderful the room and its facilities are, we expected a bit more. The location of the property is first rate - less than 5 minutes walk from the Beatles Story, Albert Dock, Liverpool Arena, and a comfortable walk (10-15mins) from the Liver Building, Museum of Liverpool and the main shopping areas. I would heartily recommend the Staybridge Suites as an ideal base for exploring Liverpool, and next time we find ourselves in this wonderful city, we will be back again.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StayGM, Guest Service Manager at Staybridge Suites Liverpool, an IHG Hotel
Responded 8 Mar 2020
Hi PaulR5853, We always want our guests to feel the comforts of home. I'm glad you found our location and complimentary breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking! Thanks for choosing to stay with us and We hope to welcome you back sometime soon Danielle Mcloughlin Guest Service Manager
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As far as I see you are able to leave your luggage at the reception. They are open 24 hours. But the best is you ask directly at the Hotel. I can absolte recommend the hotel.
Have a good time there - and in the Beatles town ;-)
There are more places to choose from in the Liverpool area.
PRICE RANGE
RMÂ 411 - RMÂ 853 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge hotel liverpool, staybridge suites liverpool, liverpool staybridge suites
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
132
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Staybridge Suites Liverpool, an IHG Hotel?
Many travellers enjoy visiting The Cavern Club (1.0 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.2 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (1.1 km).
