Novotel Liverpool Centre Hotel
40 Hanover Street, Liverpool L1 4LN England
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Avg. RM 411 /night, 9/12 - 9/13
RM 1,373
per night
RM 825
per night
RM 277
per night
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4.0
#53 of 112 hotels in LiverpoolLocation
Cleanliness
Service
Value
Finding an ideal trendy hotel in Liverpool does not have to be difficult. Welcome to Novotel Liverpool, a nice option for travelers like you. Close to some of Liverpool's most popular landmarks, such as St Johns Beacon (0.2 mi) and Mathew Street (0.3 mi), Novotel Liverpool is a great destination for tourists. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a desk, and you can stay connected during your stay as Novotel Liverpool Hotel offers guests free wifi. The hotel features a 24 hour front desk, room service, and baggage storage. Plus, Novotel Liverpool Hotel offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available. When you’re feeling hungry, be sure to check out Mowgli Street Food - Water Street, Bon Pan Asian Restaurant Liverpool, and Tai Pan, which are some Asian restaurants that are popular with locals and out-of-towners alike. Should time allow, The Cavern Club, World Museum, and Royal Albert Dock Liverpool are some popular attractions that are within walking distance. Novotel Liverpool looks forward to welcoming you on your visit to Liverpool.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Meeting rooms
Steam room
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Room features
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Safe
Telephone
Iron
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Spanish, Romanian
Location
40 Hanover Street, Liverpool L1 4LN England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
466 Restaurants
within 0.5 kilometers
Reviews
4.0
3,222 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Novotel Liverpool Centre Hotel delights guests with its central location, making it a breeze to explore nearby shops and attractions. Its amenities, including a clean pool and sauna, contribute to a pleasant stay, although some visitors note the pool size and shower pressure could be better. Clean, well-maintained rooms are often praised, despite occasional décor being seen as outdated.
While the atmosphere generally receives compliments, the bar atmosphere and noise from the street and hotel facilities sometimes detract from the experience. Service quality appears to vary, with reports of both friendly and less accommodating staff encounters.
Location
Central
Atmosphere
Welcoming
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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3,222Reviews82Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
We stayed here earlier in August for my husband's birthday. We arrived on an early flight and the hotel stored our luggage for us before check in. We have stayed previously and weren't disappointed this time. A great hotel in prime location for all Liverpool sight seeing. 5 minute walk from the bus station, 10 minute walk to the Docklands and around 5 mins or so to Matthew Street. Our room was clean and comfortable, breakfast great and staff pleasant. I appreciated the birthday card, balloon and chocolates left in the room for my husbands Birthday. The pool was great you need to pre book your 30 min slot (it's small) but a great amenity to have. The only negative is on check out I would have expected to be asked how our stay was this didn't happen. Recommended for a great base to explore this fascinating city.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gilles MATTERN, General Manager at Novotel Liverpool Centre Hotel
Responded 24 Aug 2022
Thank you very much for your review - delighted that you enjoyed your visit. I look forward to welcoming you back soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed one night in this hotel on Saturday 8th February 2020, it was a last minute booking as I had an urgent trip with work.
Firstly when I arrived at the hotel to check in the young lady at the desk was very friendly, very welcoming and we had a little chat while I was checking in, I explained I had a flight the next afternoon and asked about late check out, she added an extra hour to my check out at no additional cost, this was very appreciated.
My room was a queen room with a sofa bed, the room was absolutely immaculate, spacious and very modern, there was a safe, and a small fridge perfect for storing drinks and food.
The bathroom is as also immaculate, the shower was great with lots of pressure, there’s plenty of towels to.
I had a parcel delivered to the hotel, reception rang up, held onto the parcel for me and got me a trolly to take it to my room, just really helpful.
I went for a swim in the hotel, the pool was very nice, luckily had it all to myself, there’s a steam room and gym also.
I had some drinks at the hotel bar on the Saturday night, again the staff were really friendly, really helpful.
Breakfast on the Sunday morning was very enjoyable, it was a buffet with everything you can think of.
The location of this hotel is perfect, right at the heart of the city with walking distance to everything going on, some great restaurants on the same street too.
If you’re driving there is a Q park secure parking unit next door to the hotel, I’ve used it before and it’s reasonably priced and quite secure.
I can’t say enough good things about this hotel, I’ll definitely stay here again and I’ll recommend it to friends and family
Firstly when I arrived at the hotel to check in the young lady at the desk was very friendly, very welcoming and we had a little chat while I was checking in, I explained I had a flight the next afternoon and asked about late check out, she added an extra hour to my check out at no additional cost, this was very appreciated.
My room was a queen room with a sofa bed, the room was absolutely immaculate, spacious and very modern, there was a safe, and a small fridge perfect for storing drinks and food.
The bathroom is as also immaculate, the shower was great with lots of pressure, there’s plenty of towels to.
I had a parcel delivered to the hotel, reception rang up, held onto the parcel for me and got me a trolly to take it to my room, just really helpful.
I went for a swim in the hotel, the pool was very nice, luckily had it all to myself, there’s a steam room and gym also.
I had some drinks at the hotel bar on the Saturday night, again the staff were really friendly, really helpful.
Breakfast on the Sunday morning was very enjoyable, it was a buffet with everything you can think of.
The location of this hotel is perfect, right at the heart of the city with walking distance to everything going on, some great restaurants on the same street too.
If you’re driving there is a Q park secure parking unit next door to the hotel, I’ve used it before and it’s reasonably priced and quite secure.
I can’t say enough good things about this hotel, I’ll definitely stay here again and I’ll recommend it to friends and family
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelLiverpoolGM, Reception Team Member at Novotel Liverpool Centre Hotel
Responded 1 Mar 2020
Dear, pjonesy27 Firstly we would like to thank you for your fantastic review regarding your stay at Novotel Liverpool. We are so happy you enjoyed your stay with us your feedback means a lot to us so thank you. All the staff here at Novotel Liverpool try their best to go above and beyond for our guets making sure it is the most memorable and comfortable stay. I will pass over your comments to the team as we all appreciate it so much.We look forward to seeing you again soon. Kind regards Jade Cotgrave Reception Team Member
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Separate bathroom and toilet, no hand washing facilities in the toilet. That meant light switch, door handle of toilet and handle of bathroom all touched before you could wash your hands.
Not nice and how many people don’t bother and then touch tv remote control and light switches?
Not nice and how many people don’t bother and then touch tv remote control and light switches?
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On arrival the reception staff were efficent but not particularly informative, they made us aware of booking a breakfast slot but made no mention of pool, gym or any in room services. Not a problem usually but in the covid era we felt a little left out. The hotel is immaculate and well maintained and we paid extra for the executive room on the top floor which is great if you don't want any noise from hanover street. The room itself was very spacious and i think that's essentially what we were paying extra for as aside from bathrobes and a nespresso machine everything was pretty standard. Slightly weird layout as the toilet was seperate from the bathroom but there was no sink in the toilet and i was surprised to find no bath although the shower was good.
Room amenties were fine but presumably due to covid no brochure or in room phone meant we were not aware of any room services available and although i did mention it was our anniversary on booking there were no options made available to make our stay extra special. There is a good view of the cathedral from the room. The hotel is in a superb location right in the middle of all that Liverpool has to offer and it's worth considering just on that basis. Breakfast in the morning was nice again considering the obvious restrictions in place and checkout is painless.
Despite a few disappointments about our stay at the right price we would happily return as this hotel is in a perfect location.
Room amenties were fine but presumably due to covid no brochure or in room phone meant we were not aware of any room services available and although i did mention it was our anniversary on booking there were no options made available to make our stay extra special. There is a good view of the cathedral from the room. The hotel is in a superb location right in the middle of all that Liverpool has to offer and it's worth considering just on that basis. Breakfast in the morning was nice again considering the obvious restrictions in place and checkout is painless.
Despite a few disappointments about our stay at the right price we would happily return as this hotel is in a perfect location.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have stayed in Novotel’s before and we were disappointed with this one. It was clear from the start that there was not enough staff. On arrival there was a large que at reception and it took a while to be checked in. In the bar the tables were not getting cleared of empty glasses etc. We were there for 3 nights and on the first night we were in an executive room looking onto Gradwell Street. It was very noisey with cars screeching out of the car park opposite all night and a lot of noise from late night revellers. At 6am in the morning there was a lot of noise coming from a lorry delivering to Home Bargains below. After a poor nights sleep we asked to be moved and they gave us a quieter room on the 5th floor looking onto the lane which made a huge difference. On the second day our key card wouldn’t work which meant joining a que at reception again to get it rectified. There always seemed to be a large que in the morning for breakfast so we decided to go out and found an excellent restaurant around the corner called Cote which was excellent and actually cheaper than what the hotel was offering. On the plus side the hotel is very central location with easy access to all of the shops, restaurants and central attractions.
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: Ask for a quiet room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do not be fooled by the 4 stars! Even the photo of the reception area is false! It looks nothing like it!
Check in was easy but staff didn’t share information with you about breakfast, pool, bar or restaurant times. There was also a large stag party drinking, chanting, swearing and getting in everyone’s way. They were left unchallenged!
Reasonable location. Close to bars, restaurants, shops and tourist attractions.
Room was adequate, spacious and clean.
Breakfast was reasonable with plenty of choice and fresh food available.
The bar and restaurant close far too early and the whole place is always short staffed!
No room service available.
The worst bit is the spa, and when I use the word SPA, I use that loosely! What it actually is is a tiny pool with a 2 person hot tub (which isn’t hot) and a steam room! The place was dirty and to say it’s probably been closed for months it was shocking to see the showers, changing rooms, lockers and bathrooms in such disrepair! Doors hanging off, soap dispensers hanging off the walls. Dirty walls and floors. Toilets don’t flush. No staff. Dirty towels everywhere. No hand sanitizer or soap.
Still hiding behind COVID and not offering housekeeping in rooms, (really there’s no staff), but yet they think this disgraceful and disgusting spa is acceptable! Hiding behind this to keep their 4 stars!
General manager and staff only respond to positive reviews, and when I spoke with Jade it was like this was brand new information and she had no idea, like all the locker doors and equipment had just broken right that minute, saying she would get onto housekeeping! This shows the low standards of this hotel and their disregard for keeping it safe, clean and welcoming.
Check in was easy but staff didn’t share information with you about breakfast, pool, bar or restaurant times. There was also a large stag party drinking, chanting, swearing and getting in everyone’s way. They were left unchallenged!
Reasonable location. Close to bars, restaurants, shops and tourist attractions.
Room was adequate, spacious and clean.
Breakfast was reasonable with plenty of choice and fresh food available.
The bar and restaurant close far too early and the whole place is always short staffed!
No room service available.
The worst bit is the spa, and when I use the word SPA, I use that loosely! What it actually is is a tiny pool with a 2 person hot tub (which isn’t hot) and a steam room! The place was dirty and to say it’s probably been closed for months it was shocking to see the showers, changing rooms, lockers and bathrooms in such disrepair! Doors hanging off, soap dispensers hanging off the walls. Dirty walls and floors. Toilets don’t flush. No staff. Dirty towels everywhere. No hand sanitizer or soap.
Still hiding behind COVID and not offering housekeeping in rooms, (really there’s no staff), but yet they think this disgraceful and disgusting spa is acceptable! Hiding behind this to keep their 4 stars!
General manager and staff only respond to positive reviews, and when I spoke with Jade it was like this was brand new information and she had no idea, like all the locker doors and equipment had just broken right that minute, saying she would get onto housekeeping! This shows the low standards of this hotel and their disregard for keeping it safe, clean and welcoming.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Myself and my wife have recently stayed at the Novotel Hotel in Gladwell Street, Liverpoool. It is approx 5 minutes away by Uber to the Comedy Club, which is why we booked there. The staff were very helpful and the room and food were great.
Make sure you use the Q Car Park opposite and not the one by John Lewis, as you cant use the 30% off car park discount there.
Make sure you use the Q Car Park opposite and not the one by John Lewis, as you cant use the 30% off car park discount there.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Use the QPark Car Park opposite and get 30% Off as a guest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelLiverpoolGM, Reception Team Leader at Novotel Liverpool Centre Hotel
Responded 12 Feb 2020
Hello Mike, Thank you for the great review. We are delighted that you enjoyed your time at our hotel. We look forward to having you back in the future. Warmest Wishes, Conner Farmer Reception Team Leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some three to four hundred metres away from John Lewis in Liverpool One, this is a hotel that is useful for the shops. Also useful for many local restaurants. Q Park is next door and offers parking at city cente prices although you do get a 30% discount from the hotel.
Rooms are 'chain hotel' style but comfortable and clean. Bathrooms are adequate as are other room facilities such as television etc.
Breakfast is on the ground floor and comprises a modest selection of cold compotes, bakery etc. Hot food is the usual British selection. Reception is very low key, a couple of manned small tables and hotel personnel have hand held devices to check you in. If you book ahead you are able to check in online and thus save time on the day. Booking in can occasionally get hectic with a queue stretching to the front door, a shame that other personnel were not deployed at short notice.
Overall a handy, reasonably comfortable place to stay in central Liverpool at a competitive price.
Rooms are 'chain hotel' style but comfortable and clean. Bathrooms are adequate as are other room facilities such as television etc.
Breakfast is on the ground floor and comprises a modest selection of cold compotes, bakery etc. Hot food is the usual British selection. Reception is very low key, a couple of manned small tables and hotel personnel have hand held devices to check you in. If you book ahead you are able to check in online and thus save time on the day. Booking in can occasionally get hectic with a queue stretching to the front door, a shame that other personnel were not deployed at short notice.
Overall a handy, reasonably comfortable place to stay in central Liverpool at a competitive price.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NovotelLiverpoolGM, Reception Team Leader at Novotel Liverpool Centre Hotel
Responded 26 Feb 2020
Dear Steven P, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Conner Farmer Reception Team leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked 4 nights via Expedia with breakfast included at a very reasonable rate. Check in a little delayed as not enough rooms ready - later found out this was due to severe delay of fresh laundry delivery to enable them to make up the rooms. Not anyone’s fault & hotel staff remained calm & professional, despite some irate guests showing their exasperation with the situation.
9th floor bedroom was spacious & well equipped. Large bed seemed a little hard at first but it was very comfortable & provided excellent support for my back.
Bathroom had a bath & double shower with excellent water pressure. Room well equipped with fridge, spare pillows & towels, iron & ironing board
Breakfast was a pleasant surprise as quality of items was excellent - particularly the bacon & sausages. Great selection of cooked, continental, yogurts, cereals & pastries available.
Hotel so central for all the main sights of the city. Would happily stay at Novotel again.
9th floor bedroom was spacious & well equipped. Large bed seemed a little hard at first but it was very comfortable & provided excellent support for my back.
Bathroom had a bath & double shower with excellent water pressure. Room well equipped with fridge, spare pillows & towels, iron & ironing board
Breakfast was a pleasant surprise as quality of items was excellent - particularly the bacon & sausages. Great selection of cooked, continental, yogurts, cereals & pastries available.
Hotel so central for all the main sights of the city. Would happily stay at Novotel again.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location. Check in was easy. Lifts are a bit annoying as you have to swipe card and it doesn’t always work. The room was nice and had a fridge which is always a positive. Also proper cups for tea and coffee, not paper cups which is so annoying and an excuse left over from covid.
The bathroom arrangement is odd. The toilet is in its own room with no sink so you have to go into the other room to wash your hands. I don’t think this is very hygienic. Also the toilet room smelt strongly of urine during my whole visit (three days) despite asking for it to be cleaned.
The bar area is pleasant and relaxing. Breakfast was average, just what you’d expect for a hotel like this.
Parking is in a good multi-storey next door and you swipe your ticket at the hotel to get a 30% discount when staying there.
I’d say three stars if it wasn’t for the bathroom.
The bathroom arrangement is odd. The toilet is in its own room with no sink so you have to go into the other room to wash your hands. I don’t think this is very hygienic. Also the toilet room smelt strongly of urine during my whole visit (three days) despite asking for it to be cleaned.
The bar area is pleasant and relaxing. Breakfast was average, just what you’d expect for a hotel like this.
Parking is in a good multi-storey next door and you swipe your ticket at the hotel to get a 30% discount when staying there.
I’d say three stars if it wasn’t for the bathroom.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gilles MATTERN, General Manager at Novotel Liverpool Centre Hotel
Responded 15 Mar 2022
Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yes it is but Liverpool Central is even nearer!
Hotel are very poor on checking in times we arrived before 3:00pm and we’re told to come back later, room still not ready at 3;30pm
I'm unsure about that
Not from Liverpool
Can't see why it should be closed
I didn't need one however there was a door in my room that opened onto another locked door so assume it was a connecting room
…
"You need to pre book for the pool. Take a bottle of water to your room. Possibly eat breakfast elsewhere as it is expensive and not very goo"Read full review
"You have to book the swimming pool in 30 minute slots and you need to go to reception to get another key to access the pool."Read full review
"Parking is opposite and it has to be paid for. If you have breakfast at 0900 it is really busy."Read full review
…
PRICE RANGE
RM 368 - RM 723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel liverpool hotel liverpool
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
209
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Novotel Liverpool Centre Hotel
Which popular attractions are close to Novotel Liverpool Centre Hotel?
Nearby attractions include The Cavern Club (0.4 km), Breakout Liverpool (0.5 km), and Boom Battle Bar Liverpool (0.4 km).
What are some of the property amenities at Novotel Liverpool Centre Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Liverpool Centre Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Novotel Liverpool Centre Hotel?
Guests can enjoy an on-site restaurant, complimentary tea, and free instant coffee during their stay.
Is parking available at Novotel Liverpool Centre Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Novotel Liverpool Centre Hotel?
Conveniently located restaurants include Akasya, The Vibe Cafe, and Greek Taverna Bold Street.
Are there opportunities to exercise at Novotel Liverpool Centre Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Novotel Liverpool Centre Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Liverpool.
Are any cleaning services offered at Novotel Liverpool Centre Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Liverpool Centre Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Novotel Liverpool Centre Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Romanian.