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4.0
#56 of 112 hotels in Liverpool
Location
Cleanliness
Service
Value
Our riverside hotel, Hilton Liverpool City Centre, offers luxurious accommodations and stunning views of the docks with the best of Liverpool right on the doorstep. Within a 10 minute walk, you can reach the Royal Albert Dock, The Beatles Story and Liverpool ONE. A 15 minute walk will take you to World Museum, Anfield and Liverpool Central Station. Guest rooms feature flat screen TVs, air conditioning, a minibar, and free WiFi access. Upgrade your stay to one of our rooms with a view or choose an executive room for access to our relaxing Executive Lounge. Featuring a 24-hour front desk, room service and a concierge, you'll receive impeccable service at every step of your visit. The hotel also offers a 24-hour fitness centre, spacoius rooms and an outdoor Terrace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Liverpool City Centre hotel has earned mixed reviews, with its central location being a highlight for guests, offering easy access to local attractions and dining. While the amenities, including a quality breakfast and executive lounge, receive positive mentions, some guests have called out the need for modernization and improved maintenance.
Travelers often find the value disappointing, citing outdated amenities and issues with service consistency. Moreover, the atmosphere and room conditions are frequently described as dated, with cleanliness varying from meticulous to unsatisfactory.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Have stayed here numerous times over the years and once again it didn't disappoint. It's in a great location and the room was comfortable and spacious with a great view. Breakfast was great as always and the staff really friendly. Ideal for what I needed
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Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here in two rooms (corner suite and a king deluxe park view) for a Saturday night.
Location You can’t really beat the location in Liverpool. It is convenient for shopping in Liverpool 1, all the dockland redeveloped areas, restaurants and bars as well as most of the museums and attractions. Best of all, it is adjacent to the excellent John Lewis store.
Parking in QPark Liverpool 1 is extremely straightforward and convenient, and also good value at £13 for 24 hours (with the 30% reduction when you get your ticket validated by the hotel upon check-out).
Check-in and out This was friendly and straightforward.
Rooms Our corner suite on the sixth floor was very spacious, clean and in good condition. We considered it to be good value for money at £171, including breakfast. Our son and his partner were in a deluxe park view at £140 and they were also happy with this room.
Beds are large and comfortable, with good quality bedding. Our bathroom in the corner suite was high quality. My only gripe with the rooms is that the air conditioning/heating system is difficult to navigate and understand, and doesn’t always do what you want it to do.
Staff The vast majority of staff that we encountered were polite, friendly and helpful, although some could provide better engagement with guests, even during these strange times. Sometimes, it felt like the hotel was short-staffed.
Food and drinks We had room service once, which was rather basic and cold by the time it got to our room. Breakfast was very good under the circumstances, with a good choice of food, appropriate social distancing measures in place and everything carried out in an orderly fashion.
Covid19 measures Generally, we were happy with the measures that the hotel had put in place and all staff wore masks. As for the other guests – some adhered well to the measures in place, but others paid scant regard, especially younger guests.
We enjoyed our stay here, even during these difficult and unprecedented circumstances. Main pros were: location, quality of suites, breakfast, staff. Main cons were: noise from other rooms late at night when the younger guests return from the bars and clubs. We were woken up at 3am by loud noise from a television in a room below us. Hotel staff need to monitor this situation, especially on weekend nights. The hotel also needs to consider that not all guests are in Liverpool to frequent clubs and bars. The music in the bar area (and during the reception on the first floor for executive guests was too loud to hold a proper conversation.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip:Corner suites and higher floors are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Magee, General Manager at Hilton Liverpool City Centre
Responded 20 Sept 2020
Dear Welshman_on_2ur, Thank you so much for taking the time and leaving your feedback in relation to your recent stay with us here at the Hilton. We appreciate all feedback whether good or bad as this helps us to monitor all areas of the hotel and give us indication on problem and achieving areas. Its wonderful to hear overall you did enjoy your stay with us finding the staff and facilities to be above standard and that you also got to explore the area due to our fantastic city centre location. In regards to your feedback regarding noise, this is surely something that will be highlighted to the team so we appreciate your comments. We do hope this means we will be welcoming our once again and thank you for your review. Kind regards, Marcus Magee, General Manager.
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Overall we had a good stay. I'll break it down into positives and negatives. POSITIVE Beds very comfy and large. Room spacious. Excellent view of the Albert Dock. (Exec dock view room.) No road noise. Breakfast overall very good with lovely coffee, despite being from a machine. Two small bottles of water provided. All staff encountered were friendly. Receptionist reduced our extras bill by 50% after mentioning our issues. NEGATIVE Room was cold. Air conditioning blowing cold, although set to 30°. We didn't change rooms as we weren't in the room long between checking in and going out and thought it would warm up in the interim. By the time we got back in after our night out, it was too late to change. Shower was crazily powerful and not in a good way. It sprayed a fine mist, rather than a water downpour and the head was non adjustable. There was also water spraying out of the back of the showerhead. The bathroom was soaked after we'd both showered. There was a chip in the bath. The grouting in the bathroom needed a good clean with a toothbrush and bleach, also around the shower screen joints. I hate to see mould and discolouration when it is so easily remedied. Cobweb on ceiling above bed. Yes, cobwebs can happen anytime but this one was thick with dust. Both fried and poached eggs at breakfast were hard boiled. The bulb next to the mirror in the room went a minute or so after I turned it on. I reported it to reception. When we got back to the room, someone had been in but the bulb had not been replaced. As the room was dark, it was needed for make up application etc.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcusmagee, General Manager at Hilton Liverpool City Centre
Responded 17 Feb 2020
Dear J3KTN, hank you for taking the time to submit your review and highlighting the issues you experienced with your stay. May I please take this opportunity to personally apologise, this is by no means the standard we at Hilton Liverpool strive to achieve. We welcome all feedback both positive and constructive to help us consistently improve our service delivery standards. I greatly value all customers’ feedback, as it is the best measure of how we are performing and where improvement is needed. I do hope despite this we can welcome you back in the near future to demonstrate the level of service we strive for here at the Hilton. Kind regards. Marcus Magee, General Manager
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Room was too warm and the noisy air con didn’t seem to cool it down. Shower was lukewarm on the hottest setting. Too cold to get fully under. I don’t understand why and tried leaving it to run a while. Breakfast was a joke. So everyone can help themselves to milk, touching the jug handles. ..But we can’t help ourselves to the hot food. Where’s the sense? Having waiters serve up the hot food is their way of limiting how people have and for £20 for breakfast it wasn’t worth it. No plant milks or yoghurt on offer so my only option was the hot ‘buffet’. The staff are lovely and professional. The view was lovely from the room and the location is excellent. Would try somewhere else next time I’m afraid.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Magee, General Manager at Hilton Liverpool City Centre
Responded 14 Sept 2020
Dear amy66harding, Many thanks for taking the time and leaving your feedback regarding your recent stay with us here at the Hilton. I'm so sorry to hear you had issues with your stay and here at the Hilton we want to do all we can to make this right for you so our Assistant front office Manager- Rosie, would be more than happy to help you if you would like to email her on Rosie.Brady@hilton.com Please note however your specific feedback has been heard and will be relayed to all departments as your constructive feedback is what helps us to improve. Kind regards, Marcus Magee, General manager.
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From an excellent booking experience thanks to Yasmin, our return visit to Hilton Liverpool Centre was a treat from beginning to end. Being a wheelchair user, I expect challenges wherever we stay but from the outset, the staff at the Hilton made every effort to make our stay run as smoothly as possible and they succeeded 100%. From ensuring our accessible room, moving chairs around in the bar and restaurant to spotting us approaching the electronic doors and quickly moving to operate the doors so we could pass through without hindrance. Our room was immaculate and the policy of housekeeping on request offers a sensible response to current difficulties which also gives guests the freedom of choice; unfortunately it meant we didn’t enjoy the friendly welcome and chat with the housekeeping staff as often as previously, but casual encounters still let us enjoy their cheerful local knowledge . Benefitting from our unusual summer sunshine, our effective air con was particularly welcome. Our room had plenty of space to turn and park my chair without blocking off half the room. The accessible bathroom had lowered washbasin and marble tops, with the wet room shower controls and even washing line at lower level to suit those wheelchair bound. In fact, I realised that every facility in the room was customised to be as helpful as possible to the less able. We had dinner one evening in the restaurant and breakfast on two days. Dinner was excellent with fresh ingredients cooked to perfection. Whilst it was no great test for the kitchen, my fish chips and peas was amongst the best I have tasted, and my experience in that dish is extensive. My wife had Caesar salad and loved every mouthful. Breakfast was efficiently managed and the ingredients for our Full English were perfectly cooked and individually fresh and tasty. As always, the staff at Liverpool Hilton were very friendly and faultless in their service. Surprisingly a point which stuck in my mind was the lift service. Here they are speedy and efficient. No breakdowns and no long waits whilst the lifts bounce around the upper floors that can be a distinct irritation in other hotels and, in common with all other public areas - visibly immaculately clean. In all, our stay was an absolute pleasure in every aspect. The central location of the hotel in Liverpool One is marvellous, placing it right on the doorstep of both the shops, cultural areas on the Docks and close to the amazing selection of exotic food outlets of Bold Street and Hanover Street. It suited us down to the ground. .
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip:Dedicated hotel parking area in QPark. Make sure you get your parking ticket discounted at Check...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We didn’t book this hotel, we were booked in as a gift along with tickets to see Jack Whitehall at the M & S Bank Arena. So the hotel was ideally situated just over the road from the Albert docks. A really nice area which we’d like to come back and wander around during the summer. The hotel is just on the doorstep of Liverpool One a great shopping area.
The reception staff were very efficient and friendly as were the staff at breakfast the following morning. A nice touch was the text message from “ Harry” when we arrived in our room asking if everything was ok.
We often stay in Premier Inn’s because you’re guaranteed a good quality stay with reasonable comfort and facilities. Now obviously we were expecting the Hilton to be above & beyond these standards with the reputation the brand has. Fortunately our expectations were met. We had a lovely room, with a very comfortable bed, and a superb bathroom. I like a shower over the bath because it gives you both options. The shower was definitely adequate flow wise. The towels were So soft and thick and the products at your disposal smelt very nice too.
The tea/ coffee facilities were also very good.
We did think the restaurant/ breakfast area was very similar to a P. I. But that didn’t bother us. We thought the idea of the different types of flowers at each table was a good idea so that you could remember which table you were at. The food selection was very very good. Absolutely loved the variety of fresh fruit rather than tinned. The hot selection was also top notch
Another little touch we noticed was that there was a match on between Liverpool & Watford on the Saturday. The hotel had put up a notice board for any fans who were staying there giving them advice on how to get to the ground.
We really enjoyed our overnight stay and we will definitely be back in the summer.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from marcusmagee, General Manager at Hilton Liverpool City Centre
Responded 9 Jan 2020
Dear KASHMAC, Firstly, thank you for visiting Hilton Liverpool City Centre recently and leaving us a fantastic five star review of your experience. It fills me with tremendous pride to learn you enjoyed your experience overall and we certainly do hope you return in the near future. Kind regards, Marcus Magee, General Manager
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We had two rooms on the 5th floor, a kings and a twin room. Both rooms were of good size, when you arrive at the room, the doors have a tape to advise it’s very clean. This was definitely not the case!! Lots of dust in the room, remote was not in a sealed unit as stated, 2 tiny packets of alcohol swaps placed near the tv. The fridge in the twin room was disgusting and had definitely not been cleaned. Be warned that the shower took forever to warm up and you would be waiting for a good 10 mins before it was usable. Also our sink kept getting blocked, awful when you are having a wash and the water did not drain away. The app is worth getting, especially to use the messaging service. I had message to get more towels, and they were delivered straight away, I also messaged about the sink blockage and it was also dealt with, unfortunately as the sink kept blocking I didn’t ask for them to keep returning, due to COVID-19. There is a notice saying masks must be warn, but we hardly saw anyone wearing one. Also, maybe a good idea to put a notice up near the lift to state one social bubble to enter at a time, as on several occasions other people were getting in the lift with us, and had got argumentative when we pointed this out! The hotel is in a good area, and this is the 2nd time we’ve stayed here, but unfortunately won’t be returning due to not a good standard as before.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Magee, General Manager at Hilton Liverpool City Centre
Responded 20 Sept 2020
Dear lisamCambs, Thank you for taking the time and leaving your feedback in relation to your recent stay with us, I can only apologise that you did not find your experience with us to a high standard. Our guests satisfaction is of paramount importance to us, I can assure you that I will be discussing at length with my team the challenges you faced with us, to identify what we can learn from your comments and will implement any required training as a priority. I want you to be assured they are heard at the highest level and I am positive our assistant front office manager Rosie, Will be eager to personally address your concerns and make it right. You can email her on Rosie.Brady@hilton.com to discuss this further. Finally I'd like to thank you once again for taking the time to share your comments with us and despite your negative experience we hope to be able to welcome you back in the near future to restore your faith in this property once again. Kind regards, Marcus Magee, General Manager
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This hotel is definitely the best Hilton brand in Liverpool. While the room decor is not too outdated, a refurbishment would not hurt (especially in terms of the TVs).
The check-in was outstanding and my Hilton membership was recognised and I have received an upgrade. While the main executive lounge was not in a normal operation, the hotel did provide service for guests with exec lounge access in the evening (free bites & drinks) in a nice, airy area on the first floor.
I can highly recommend this hotel. It’s a definitely better choice than the DoubleTree located in the city centre, especially if you have a Hilton status and if you want a room without a leaking sink and appliances that do not work.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Magee, General Manager at Hilton Liverpool City Centre
Responded 5 Mar 2021
Dear tb2778, What a warming review! Thanks so much for taking the time to leave your positive comments regarding your stay with us. I will be sure to highlight your feedback to the rest of the team- who I'm sure will be thrilled with your review. I do hope this means we will be able to welcome you back in the future and we thank you once again for choosing to stay with us during your time in Liverpool. Kind regards, Marcus Magee, General Manager
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When we arrived in the room after check-in there was a strong chemical smell from the bathroom. After a day the smell has changed from a chemical smell to a sewage like smell. Toilet wasn’t cleaned thoroughly from previous guest. When toilet was flushed, foam raised level with toilet seat. I feel this is very unhygienic. There is a open air vent hole directly above the toilet. And is evident the ventilation doesn’t work in the bathroom. Tiles on bathroom floor are broken enough to cut feet. When showering, the water runs off the bath and floods the bath no matter how careful we showered. There was a used cotton bud behind the sink basin from previous occupiers, visible from the mirror. No bathrobes or slippers were provided. Room carpet looked and felt unclean. Room furniture and walls were scratched, stained and worn out.
Bed was comfortable and the location is very central.
We asked for two double Beefeater g&t in the bar priced £4,5 on the menu. We were expecting to pay £18. Bill came to £27; apparently tonic is extra and same price as a single gin. Outrageous. A whole bottle of Beefeater gin is less than £15 at Tesco. We complained and they took only £3 off the bill.
The overall experience wasn’t a good one and the state of the room was simply shocking as it is an allegedly 4 star Hilton. We won’t be going back.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip:Avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really enjoyed our stay at the hotel on 26th September. We stayed in a corner suite room with breakfast included and four complimentary drinks to use in the upstairs bar - we felt this was good value for money. I’d read a number of negative reviews of the hotel but we had a really positive experience. The only small issue was a difficulty we had in turning the air conditioning off. We could only turn it off by taking the key card out which turned the light offs as well. When the air con was on it made the room uncomfortably hot but without the air conditioning the room was a really comfortable temperature. We spoke to a lady on Reception and they resolved this issue for us while we were out for dinner. Thank you for a lovely stay, we would return.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcus Magee, General Manager at Hilton Liverpool City Centre
Responded 13 Oct 2020
Dear janinemariehutson, Many thanks for taking the time to leave your feedback regarding your recent stay with us here at the Hilton and its certainly warming to see you awarded us with an impressive 5 stars. Overall I can see you had a great stay and enjoyed the facilities we offer along with finding the staff to be friendly and helpful. We do hope this positive feedback means we will be welcoming you back in the future and once again thank you for your time. Kind regards, Marcus Magee, General Manager
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"Food was lovely ....but they do add a service charge about 10 percent....you can ask them to remove this and they will no problem...i did and tipped the server myself "
There are more places to choose from in the Liverpool area.
PRICE RANGE
RM 464 - RM 882 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton liverpool hotel liverpool
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hilton Liverpool City Centre?
Many travellers enjoy visiting The Cavern Club (0.4 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.0 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.6 km).
