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Hilton Liverpool City Centre

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Hilton Liverpool City Centre
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2,623 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Liverpool City Centre
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Showing 2,556: English reviews
Fishguard
Reviewed 2 weeks ago

Location was great but lots of failures in the room. Telephones did not work, Had to go down to reception to complain about neither of the phones in the room working. Someone had plugged them in the wrong way! No bath plug in the bath, also the shower glass screen had the bottom seal missing therefore had a pool of...

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Helpful?
Thank vivi59Fishguard
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear vivi59Fishguard, I am so very sorry to learn that you did not have a good experience with us recently. I can assure you we take pride in delivering a high standard of service to all of our guests and I am deeply sorry that you felt we fell short on this occasion. We take all feedback seriously and i...

Reviewed 2 weeks ago via mobile

This hotel is within short walking distance to Liverpool1, THE shopping mile in LPL. Plentiful restaurants in the area, small budget or expensive. The Albert Docks are within a 10 minute walk. The rooms are very comfortable, bathroom very functional. The breakfast area is multi functional, converts to dining area in the evening. The breakfast is very good, with options...

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Helpful?
Thank Thor S
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Thor S, Thank you for visiting the Hilton Liverpool City Centre and taking the time to give us a positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and found the breakfast to be a particular high point of your stay, offering plenty of fantastic variety...

Reviewed 2 weeks ago via mobile

Treated my partner to a night in Liverpool and we stayed at the Hilton in a executive king room. The room was lovely and the hotel was excellent. Brilliant view over the docks from our room. Lovely bar area and friendly helpful staff

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Helpful?
Thank Sean R
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Sean R, Thank you for taking the time to review your recent stay and awarding us a fantastic five stars. We certainly take pride in delivering excellent customer service, and it fills me with great joy that all of the staff you encountered upheld the Hilton values and went above and beyond to make your partners birthday enjoyable. We...

Jakarta, Indonesia
Reviewed 2 weeks ago

Stay here for 1 night. Perfect location walking distance to Beatles Story, Albert dock, Liverpol One shopping centre. Hotel and room quality just perfect. Parking also in a Qpark secure place and affordable. Will come again definitely.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank AdiAryaperwira
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear AduAryaperwira, Firstly thank your visiting Hilton Liverpool City Centre recently and leaving us a positive review. I am delighted you had an all round enjoyable stay and in particularly benefited from the hotels central location, within close proximity to nearby Q Park, shops and attractions. We certainly look forward to welcoming you back in the near future for another...

Malaga, Spain
Reviewed 2 weeks ago

Hotel is in a great location, good value, modern & has all the required facilities and delivers with little fuss Our group was particularly well looked after by Helen & Lauren at reception/staff relations

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Helpful?
Thank SuperMacs2014
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear SuperMacs2014 Firstly, thank you for visiting Hilton Liverpool City Centre and taking the time to give us a positive review. I am delighted you had a positive experience with our reception team, particularly Helen and Lauren for going above and beyond to make your stay even more enjoyable. I will take great pride in conveying your kind words. We...

London, United Kingdom
Reviewed 2 weeks ago

Stayed here recently as I was attending a conference in the area. The hotel is well located, in the city centre, and very close to the main shopping area. The accommodation was spacious, clean and tidy. Overall hotel facilities were excellent, I loved the ice machine in the lobby area and shoe cleaning machines. I booked a deluxe twin room,...

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Helpful?
Thank Karen W
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Karen W, Firstly thank you for visiting the Hilton Liverpool City Centre and taking the time to give us a positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be a perfect central location, with a short walk from...

Milan
Reviewed 2 weeks ago

This hotel is right in the middle of Liverpool with excellent views over the Mersey. The room we stayed in a corner dock view room was big with the most comfortable beds ever. The only thing i found poor with the room was the lighting it was very dull and the air conditioning really didnt keep the room cool but...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Janet H
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Janet H, Firstly thank you for visiting Hilton Liverpool City Centre and for taking the time to give us a glowing five star review of your recent stay. It was a pleasure for me to learn that you seemingly enjoyed all aspects of our hotel, and in particular made full use of our executive lounge. We certainly look forward...

Reviewed 2 weeks ago via mobile

Stayed before....I should have known better. It's a total tourist hotel....a bit tacky for me. The bar comes into the foyer and when I arrived the football was on a big screen...lots of loud people. Not my scene. The staff were absolutely great....all of them.

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Helpful?
Thank Stuart N
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Stuart N, Thank you for your feedback regarding your recent stay. Particularly for your positive comments regarding our staff, i will take great pride in conveying your kind words to all of our teams. Kind Regards, Marcus Magee Hilton Liverpool

Horsham, United Kingdom
Reviewed 2 weeks ago

We stayed in a second floor room for a couple of nights, with a huge and extremely comfortable bed. We can't fault the room. The only downside was that there was no bottled water provided, which isn't a huge issue but think should be provided. The staff were friendly and helpful. There's a really comprehensive breakfast provided, offering just about...

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Helpful?
Thank Lillyp22
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear Lillyp22, It was a pleasure for me to learn that you enjoyed all aspects of our hotel from check in to checkout. All of our staff certainly aspire to deliver excellent customer service throughout and i am delighted the hotel seemingly exceeded all expectations. The hotel really is situated in a perfect central location, and that you made use...

West Sussex, United Kingdom
Reviewed 2 weeks ago

Perfect location for shopping, dining & sightseeing in Liverpool. Rooms were well equipped, modern and quiet. If you don't have much luggage it is an easy walk from Lime St Station We will be staying here again.

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Helpful?
Thank NXW
marcusmagee, General Manager at Hilton Liverpool City Centre, responded to this review

Dear NXW, Firstly thank you for visiting the Hilton Liverpool City Centre and taking the time to give us a positive review of your recent stay. It was a pleasure for me to learn that you enjoyed all aspects of our hotel and in particular found the hotel to be a perfect central location, with a short walk from all...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Price Range: RM479 - RM1,790 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia and Hotels.com so you can book your Hilton Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#17 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Liverpool City Centre staff and other travellers.
27 questions
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Wrexham County, United Kingdom
Ebbw Vale
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Murfreesboro, Tennessee

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Questions? Get answers from Hilton Liverpool City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that looks over Albert Dock.”
 of 5 bubbles sguard61, 22 Mar 2017 | Read review
“Can only comment on our room which had a lovely view of Dock, was quiet, bright and comfortable.”
 of 5 bubbles lornanb2014, 11 Mar 2017 | Read review
“Rooms were quiet but on the stuffy side. Make sure your phone works in your room and that someone has not plugged them in incorrectly”
 of 5 bubbles vivi59Fishguard, 8 Mar 2017 | Read review
“Lower floors for convenience”
 of 5 bubbles SuperMacs2014, 5 Mar 2017 | Read review
“I would ask for a high floor in order to reduce noise from the road/Liverpool One”
 of 5 bubbles GourmetCloak, 4 Mar 2017 | Read review
5 of 5